ZipRecruiter

Log In

1

Health Plan Customer Service Representative Jobs

Xyngular

Customer Service Representative

Lehi, UT · On-site

$15 - $20.50/hr

... loss and health products. Recognized as a Best Place to Work by Utah Business Magazine, Direct ... plan. In between helping customers, Member Service Representatives stay productive by answering ...

Domino's

Customer Service Representative (CSR)

Ayer, MA · On-site

$18 - $24.25/hr

Customer Service Representative (CSR) Customer Service Representative: The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or ...

Plus 57

Be Seen First

Customer Service Representative CSR

Dallas, TX · On-site

$18 - $20/hr

We are seeking a Tier I Customer Service Representative to join our team immediatley! You will be responsible for helping customers by providing product and service information and answering customer ...

Domino's

Customer Service Representative (CSR)

Middlebury, VT · On-site

$16.75 - $22.75/hr

Customer Service Representative (CSR) Customer Service Representative: The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or ...

next page

Showing results 1-20

People also search for

All JobsHealth Plan Customer Service Representative Jobs

Health Plan Customer Service Representative information

See salary details

$9

$18

$26

How much do health plan customer service representative jobs pay per hour?

As of May 28, 2026, the average hourly pay for health plan customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Health Plan Customer Service Representative, and why are they important?

To thrive as a Health Plan Customer Service Representative, you need strong knowledge of health insurance policies, benefits administration, and customer service practices, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, claims processing systems, and Microsoft Office Suite is commonly required. Outstanding communication, patience, problem-solving, and conflict resolution skills help representatives effectively assist members and address their concerns. These abilities are crucial for delivering accurate information, ensuring customer satisfaction, and maintaining the reputation of the health plan provider.

What are some common challenges Health Plan Customer Service Representatives face when assisting members, and how can these be managed effectively?

Health Plan Customer Service Representatives often encounter challenges such as addressing complex benefit questions, resolving billing or claims disputes, and managing high call volumes during peak periods. To handle these effectively, representatives rely on strong communication skills, in-depth knowledge of plan details, and efficient use of support resources like knowledge bases and escalation protocols. Additionally, staying patient and empathetic helps in building trust with members and ensuring positive outcomes, even in stressful situations.

What does a Health Plan Customer Service Representative do?

A Health Plan Customer Service Representative assists members with questions about their health insurance coverage, benefits, and claims. They handle inquiries by phone, email, or chat, providing information about plan details, helping resolve billing or coverage issues, and guiding members through enrollment or policy changes. Their goal is to ensure members understand their health plan options and receive timely, accurate support.
More about Health Plan Customer Service Representative jobs
What cities are hiring for Health Plan Customer Service Representative jobs? Cities with the most Health Plan Customer Service Representative job openings:
What states have the most Health Plan Customer Service Representative jobs? States with the most job openings for Health Plan Customer Service Representative jobs include:
What job categories do people searching Health Plan Customer Service Representative jobs look for? The top searched job categories for Health Plan Customer Service Representative jobs are:
Health Plan Customer Service Representative jobs near you
Customer Service Representative

Customer Service Representative

Xyngular

Lehi, UT • On-site

$15 - $20.50/hr

Full-time

Posted 16 days ago

Job description

Customer Service Representative

Intro

Customer Service Representatives are the voice of Xyngular. Instead of the typical call center, our Customer Service Representatives "eat sunshine for breakfast" to provide a higher level of customer service that reinforces the company's culture and goals. At Xyngular, we are passionate about delivering quality customer service unlike anyone else.

About the Company

Xyngular is a Utah-based network marketing company with award-winning weight loss and health products. Recognized as a Best Place to Work by Utah Business Magazine, Direct Selling News, and Inc. Magazine, Xyngular is highly invested in our people - whether employees or independent distributors. The company goes above and beyond to make sure employees feel appreciated in the same way Customer Service Representatives go above and beyond for distributors. What brings our success? We believe it comes from the people you work with, the work environment, and principle-centered leadership.

The feeling of our Member Service department is different. Our Customers and Partners are excited to call Xyngular because our Member Service Representatives are intentional about providing WOW Service. What does WOW Service mean? Well, it means that personal connections are more important than quickly completing the phone call. Instead of call quotas, Member Service Representatives are encouraged to build strong connections with our Members.

A Day in the Life

For a Xyngular Member Service Representative, providing "Wow Service" begins with adequate rest, a healthy breakfast, and readiness to give happy service. Member Service Representatives start their day by taking phone calls, building connections with our members, and helping individuals with their health and financial goals. The type of calls can range from placing orders to answering questions regarding Xyngular products to training on the compensation plan. In between helping customers, Member Service Representatives stay productive by answering voicemails, responding to emails, and engaging in online chats. But don't worry, not every day is the same! A Member Service Representative day can vary each day by attending weekly training meetings, reviewing personal development goals with your supervisor in a 1:1 meeting, or just hanging out with your coworkers. There are also plenty of opportunities to interact with other departments with monthly companywide touch bases, employee events, and twice a month massage day!

Xyngular Member Service agents are proactive and continuously look for ways they can help their team members throughout the day.

Job Qualifications

  • Ability to speak with an engaging voice through phone calls, emails, and chats in English
  • Desire to provide exceptional customer service
  • Teachable and being willing to learn
  • Desire to assist and advocate for Members and Partners with their health journey or building their Direct Sales business
  • Focused on the development of yourself and your team.
  • Show proactivity and ownership over your work

Job Posted by ApplicantPro