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Health Plan Customer Service Representative Jobs

Dacotah Bank

Customer Service Representative

Bismarck, ND

$15.75 - $21.25/hr

Health Insurance- Dacotah Bank pays 100% of the premium, family and individual coverage * Dental ... Retirement Plan Options * Additional Perks and Benefits Equal Opportunity Employer/Protected ...

LHH US

Customer Service Representative(CSR)

Tempe, AZ

$23/hr

Customer Service Representative(CSR) We are partnering with a growing company in Tempe that is ... plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that ...

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How much do health plan customer service representative jobs pay per hour?

As of May 28, 2026, the average hourly pay for health plan customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Health Plan Customer Service Representative, and why are they important?

To thrive as a Health Plan Customer Service Representative, you need strong knowledge of health insurance policies, benefits administration, and customer service practices, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, claims processing systems, and Microsoft Office Suite is commonly required. Outstanding communication, patience, problem-solving, and conflict resolution skills help representatives effectively assist members and address their concerns. These abilities are crucial for delivering accurate information, ensuring customer satisfaction, and maintaining the reputation of the health plan provider.

What are some common challenges Health Plan Customer Service Representatives face when assisting members, and how can these be managed effectively?

Health Plan Customer Service Representatives often encounter challenges such as addressing complex benefit questions, resolving billing or claims disputes, and managing high call volumes during peak periods. To handle these effectively, representatives rely on strong communication skills, in-depth knowledge of plan details, and efficient use of support resources like knowledge bases and escalation protocols. Additionally, staying patient and empathetic helps in building trust with members and ensuring positive outcomes, even in stressful situations.

What does a Health Plan Customer Service Representative do?

A Health Plan Customer Service Representative assists members with questions about their health insurance coverage, benefits, and claims. They handle inquiries by phone, email, or chat, providing information about plan details, helping resolve billing or coverage issues, and guiding members through enrollment or policy changes. Their goal is to ensure members understand their health plan options and receive timely, accurate support.
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What states have the most Health Plan Customer Service Representative jobs? States with the most job openings for Health Plan Customer Service Representative jobs include:
What job categories do people searching Health Plan Customer Service Representative jobs look for? The top searched job categories for Health Plan Customer Service Representative jobs are:
Health Plan Customer Service Representative jobs near you

Customer Service Representative

O'Bryan Plumbing Services

Allen, TX • On-site

$18/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago

Job description

Company Summary

O'Bryan Plumbing Services has an immediate opening for a Customer Service Representative. We are a rapidly growing plumbing company in Collin County and have been in business since 1982. We have an A+ rating with the Better Business Bureau and remain dedicated to maintaining a positive work atmosphere as well as an employee and customer-focused culture. We are committed to offering a promising work environment by emphasizing advancement from within and by promoting the professional development of our employees. If you are looking for a rewarding career opportunity, consider joining our safe, fun, and award-winning team!


Customer Service Representative Benefits

The Customer Service Representative’s compensation package will include the following benefits:

  • Competitive Compensation Package
  • Weekly Performance Bonus Opportunity
  • Paid Time Off (two weeks annually)
  • Paid Holidays (seven days in addition to paid-time-off)
  • Health Insurance
  • Dental Insurance
  • Vision Insurance (Voluntary)
  • Short-term Disability
  • Long-term Disability
  • Life Insurance
  • Retirement Savings Account with Employer Matching (up to 3% match)
  • Training and support in career development
  • Potential for Advancement in a Rapidly Growing Company
  • Commitment to Highest Standards of Customer Service and Work Ethics
  • All Employees Will be Treated like an Individual, Not a Number


Customer Service Representative Job Description

The Customer Service Representative’s responsibilities include, but are not limited to the following:

  • Providing outstanding customer service via inbound and outbound calls and SMS texting.
  • Convert incoming customer calls into booked service appointments.
  • Deliver call scripts with authentic cadence; be clear, compelling, empathetic, and personable.
  • Respond to customer requests, resolving issues, and promote the offers.
  • Be professional and establish customer rapport, encouraging repeat business.
  • Participate in training to boost booked calls.
  • Place outbound calls to customers.
  • Maintain and update customer database with complete and accurate information.
  • Meet daily, weekly, monthly metric goals


Customer Service Representative Job Requirements

The Customer Service Representative should possess the following experience, skills, characteristics, and abilities:

  • Demonstrate a positive attitude while at work
  • Minimum of one year experience in customer service
  • Excellent verbal and written communication skills
  • Proficient in Microsoft Office applications and computer literate
  • Must be willing to learn
  • Must show up to work every day on time
  • Work well in team environment to accomplish company goals
  • Judgment, tact, and initiative to identify and solve problems
  • Confident, action-oriented, multi-tasker and quick-thinker
  • Excellent interpersonal and phone skills
  • Ability to juggle multiple assignments while paying attention to details
  • Demonstrated ability to take direction and follow through

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