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Head Of Retail Operations Jobs (NOW HIRING)

Mars Men

Head of Retail Sales

As our Head of Retail Sales, you'll own Mars Men's retail relationships and sales strategy, with ... Partner with Operations and Finance on forecasting, inventory, replenishment, and promotional ...

ssagroup

Director of Retail Operations

Monterey, CA · On-site

Director of Retail Operations Who are we : SSA Group works with zoos, aquariums, museums, and other cultural attractions on integrating dining, retail, admissions and more. We increase revenue ...

Birdman

US Head of Retail Sales

Established supply chain and operational infrastructure , ready to scale without incremental capex ... a Head of Brick & Mortar (B&M) - USA to build and scale Birdman's retail business from the ground ...

BP PLC

$132 - $189/hr

Retail Field Audits & Operational Assurance Lead the Retail Field Audit program, ensuring consistent assessment of operational standards, regulatory compliance, and execution. Translate audit ...

Blockus

Head of Operations

California, MO · On-site

$90 - $120/hr

Head of Operations We are seeking Head of Operations to drive business development, sales enablement, and marketing/branding efforts. Responsibilities * Lead business development with partners and ...

SCALIS

Head of Operations

Los Angeles, CA · On-site

$150 - $190/hr

Narrative: The Case for HIVE and the Head of Operations Role Micromobility is surging. Cities ... retail distribution models!) #J-18808-Ljbffr

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Head Of Retail Operations information

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$101.6K

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How much do head of retail operations jobs pay per year?

As of Sep 1, 2026, the average yearly pay for head of retail operations in the United States is $101,614.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,000.00 and $120,000.00 per year, depending on experience, location, and employer.

What are some common challenges faced by a head of retail operations, and how can they be addressed?

A Head of Retail Operations often encounters challenges such as maintaining consistent customer experiences across multiple locations, managing diverse teams, and adapting quickly to market changes. Addressing these requires strong leadership, clear communication, and the implementation of standardized procedures. Leveraging data analytics to monitor store performance and customer feedback also helps in identifying areas for improvement and ensuring operational efficiency.

What are the key skills and qualifications needed to thrive as a head of retail operations, and why are they important?

To thrive as a Head Of Retail Operations, you need expertise in retail management, strategic planning, and operational leadership, often supported by a business degree or equivalent experience. Familiarity with point-of-sale (POS) systems, inventory management software, and retail analytics tools is essential, along with certifications in retail management or operations if available. Strong leadership, communication, and problem-solving skills help drive team performance and adapt to market changes. These skills and qualities are vital to ensure smooth store operations, maximize profitability, and deliver a consistent customer experience across locations.

What is the difference between Head Of Retail Operations vs Retail Store Manager?

AspectHead Of Retail OperationsRetail Store Manager
ResponsibilitiesOversees multiple stores, develops retail strategies, manages regional teamsManages daily store operations, staff, and sales at a single location
Required CredentialsOften requires extensive retail management experience, leadership skills, and sometimes a degree in business or related fieldsTypically requires retail management experience and strong customer service skills
Work EnvironmentCorporate offices, regional meetings, multiple store locationsIn-store environment, direct interaction with staff and customers
Industry UsageCommonly used in large retail chains and corporationsUsed across various retail settings, from small stores to large chains

The Head Of Retail Operations focuses on strategic oversight and managing multiple stores or regions, while the Retail Store Manager handles daily store-level operations. Both roles require retail management experience, but the scope and responsibilities differ significantly.

What does a Head of Retail Operations do?

A Head of Retail Operations oversees the daily functioning of retail stores, manages staff, develops sales strategies, and ensures customer satisfaction. They analyze performance metrics, implement policies, and coordinate with other departments to meet business goals.
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Head Of Retail Operations jobs near you
Infographic showing various Head Of Retail Operations job openings in the United States as of August 2026, with employment types broken down into 84% Full Time, 13% Part Time, 1% Temporary, 1% Contract, and 1% Nights. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $101,614 per year, or $48.9 per hour.

Director of Retail Operations

Asian Art Museum

San Francisco, CA • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 24 days ago

Job description

POSITION SUMMARY
The Director of Retail Operations leads all aspects of the museum's retail program, overseeing the museum store to maximize earned revenue while advancing the museum's mission and brand. This role is responsible for merchandising, buying, financial performance, staff leadership, and creating an engaging retail experience that complements exhibitions and enhances visitor engagement. The Director of Retail Operations takes a hands-on, solutions-oriented approach, balancing strategic leadership with active involvement in day-to-day operations. This role also oversees the café operator to support revenue generation, enhance visitor experience, and promote external visibility.
ESSENTIAL FUNCTIONS
Strategic Leadership
  • Develop and implement a retail strategy aligned with the museum's mission, exhibitions, and audience goals
  • Identify practical, cost-effective opportunities to grow revenue through in-store, online, and pop-up retail channels
  • Collaborate with CFO/CAO on financial planning, pricing strategies, and revenue optimization

Retail Operations
  • Oversee day-to-day operations of the museum store, ensuring excellent customer service and efficient, effective processes
  • Establish and maintain standard operating procedures, policies, and internal controls
  • Manage retail systems (POS, inventory management, e-commerce platforms)
  • Provide hands-on operational support as needed

Buying & Merchandising
  • Lead product selection and sourcing, with a focus on mission-aligned, high-quality merchandise
  • Develop unique, cohesive, and appealing retail collection, including exhibition-related items and collaborations with artists and local vendors
  • Maintain optimal inventory levels and visual merchandising standards to maximize sales while minimizing excess

Financial Management
  • Develop and manage the annual operating budget for retail operations
  • Monitor sales, margins, inventory turnover, and KPIs; implement strategies to improve profitability
  • Ensure accuracy and integrity of inventory data
  • Analyze trends and performance data to inform purchasing and pricing decisions
  • Maintain a strong focus on cost management, operational efficiency, and revenue optimization

E-Commerce
  • Oversee the museum's online store ensuring accuracy and alignment with in-store offerings
  • Support a functional, customer-friendly digital presence as a complementary retail channel

Team Leadership
  • Recruit, train, and supervise retail staff, including managers, associates, seasonal employees, and volunteers
  • Foster a customer-focused, inclusive, and collaborative team environment
  • Set performance goals and provide ongoing coaching and professional development
  • Lead by example through active engagement in both strategic initiatives and day-to-day operations

Customer Experience
  • Create a welcoming, educational, and engaging retail experience that enhances the visitor journey
  • Ensure high standards of customer service and resolve customer concerns as needed
  • Integrate storytelling and interpretation into retail spaces

Partnerships & Compliance
  • Build relationships with vendors, artisans, and publishers
  • Ensure compliance with all financial, legal, and safety regulations
  • Partner with marketing to promote retail offerings through campaigns and events
  • Collaborate with curatorial, experience, and development teams on special projects

QUALIFICATIONS
Required
  • Bachelor's degree in business, retail management, or related field (or equivalent experience)
  • 7+ years of progressive retail leadership experience, preferably in cultural institutions or destination retail environments
  • Proven track record of driving retail sales growth and managing budgets
  • Strong merchandising, buying, and inventory management experience
  • Excellence in team leadership and staff development
  • Excellent written, oral and interpersonal communications skills
  • High level of integrity, creativity, and resourcefulness

Preferred
  • Experience in museum, gallery, cultural, or destination retail settings
  • Familiarity with mission-driven merchandising and artist/vendor partnerships
  • Experience maintaining e-commerce platforms

Key Competencies
  • Strategic thinking balanced with strong execution skills
  • Financial acumen and operational discipline
  • Creativity in merchandising and product development
  • Exceptional aptitude for color harmony, fashion trends, and product display
  • Excellent communication and collaboration abilities
  • Customer-focused mindset with a passion for arts and culture
  • Adaptability and resourcefulness

WORKING CONDITIONS
Physical Environment
  • Standard museum and office environment, including gallery spaces with variable lighting, ambient noise from public programming, and occasional exposure to art-handling or installation activities.
  • Occasional travel to off-site locations for meetings and events.

Physical Requirements
  • Prolonged periods of sitting at a desk working on a computer.
  • Extended use of a computer monitor, tablet, stylus, phone, and other technology; sustained visual concentration required.
  • Ability to stand and move for extended periods throughout museum spaces.
  • Occasional lifting, carrying, or transporting materials up to 25 lbs.

Schedule and Availability
  • Full-time schedule to support museum store hours; must be available to work occasional evenings, weekends, and holidays to support museum events and needs.
  • Ability to work up to two days per week remotely, if operational needs allow.
  • Occasional flexibility in the work schedule may be required to accommodate collaboratio across different time zones.

Cognitive and Sensory Demands
  • High degree of sustained concentration, creative problem-solving, and attention to detail required throughout the workday.
  • Must be able to manage multiple concurrent projects under deadline pressure while maintaining quality.

COMPENSATION
The Asian Art Museum is committed to practicing salary transparency. The minimum salary for this position is $125,000 and the maximum salary is $137,000. Please note that the pay range information is a general guideline only. Many factors are taken into consideration when setting starting pay including education, experience, the external labor market, and internal equity. This opportunity includes a generous benefits package, including but not limited to:
  • Medical, dental, and vision plans with flexible spending accounts
  • Paid time off (holidays, vacation, and sick leave)
  • Immediate eligibility to enroll in a voluntary retirement savings program upon hire
  • Group Retirement Plan available after 1 year of employment with employer match
  • Hybrid schedule for eligible positions

OUR DIVERSITY, EQUITY, ACCESSIBILITY AND INCLUSION COMMITMENTS
At the Asian Art Museum, we are dedicated to ideating, building, and holding ourselves accountable for Diversity, Equity, Accessibility & Inclusion in everything we do. We strive to foster a culture of respect, belonging and inclusivity for all employees.
Our mission is to celebrate, preserve, and promote Asian and Asian American art and cultures for local and global audiences. We provide a dynamic forum for exchanging ideas, inviting collaboration, and fueling imagination to deepen understanding and empathy among people of all backgrounds.
Diversity of thought and experience is essential to our mission, and we are committed to recruiting, hiring, and retaining a diverse workforce. We encourage applicants from all backgrounds to apply.
WHAT'S NEXT?
Apply online at https://about.asianart.org/careers/. Ensuring a smooth and enjoyable candidate experience is critical for us. Application materials will be screened in relation to the criteria described. Candidates deemed to be the most highly qualified will be invited to participate in the interview process. Our interview process tends to take about 4 weeks to complete but may fluctuate depending on the role. Appointment is subject to completion of a thorough background check process.
The Asian Art Museum is an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories (arrest and criminal histories) consistent with applicable federal, state, and local law.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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