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Head Of Digital Experience Jobs (NOW HIRING)

Flagstar Bank

Head of Digital Experience

  • Medical

  • Dental

  • Vision

  • Life

Position Title Head of Digital Experience Location Nationwide, MI 48098 Job Summary The Head of Digital Experience owns Flagstar's consumer digital banking experience: online and mobile account ...

Flagstar Bank

Head of Digital Experience

New York, NY

  • Medical

  • Dental

  • Vision

  • Life

Position Title Head of Digital Experience Location Nationwide, MI 48098 Job Summary The Head of Digital Experience owns Flagstar's consumer digital banking experience: online and mobile account ...

Flagstar Bank

Head of Digital Experience

Troy, NY

  • Medical

  • Dental

  • Vision

  • Life

Position Title Head of Digital Experience Location Nationwide, MI 48098 Job Summary The Head of Digital Experience owns Flagstar's consumer digital banking experience: online and mobile account ...

Neuberger Berman Group LLC

Head of Digital Marketing

New York, NY · On-site

$175K - $225K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Head of Digital Marketing will lead Neuberger's digital marketing strategy with responsibility for the corporate website ecosystem, email marketing program, UX/UI standards, and SEO/GEO.

Neuberger Berman

Head of Digital Marketing

New York, NY · Hybrid

$175K - $225K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Head of Digital Marketing will lead Neuberger's digital marketing strategy with responsibility for the corporate website ecosystem, email marketing program, UX/UI standards, and SEO/GEO.

Tonic

Head of Digital US

New York, NY · On-site

This is where you come in, to join our Leadership Team as Head of Digital US, based in New York ... Previous direct experience working in a sales and/or relationship management capacity ...

Big Science Sweden

$85 - $120/hr

... of Head of Digital Communications. At ESO, we believe in the power of science to expand the ... Adobe Experience Manager (AEM)-based CMS, and define how we manage and evolve the technical ...

Nood

Head of Digital

New York, NY · On-site +1

  • Medical

  • Dental

  • Vision

  • PTO

We're hiring a Head of Digital to own the DTC growth engine: revenue, contribution margin, and the ... Experience managing direct reports, contractors, and agencies with clear expectations and ...

Nood

Head of Digital

New York, NY · Remote

  • Medical

  • Dental

  • Vision

  • PTO

We're hiring a Head of Digital to own the DTC growth engine: revenue, contribution margin, and the ... Experience managing direct reports, contractors, and agencies with clear expectations and ...

Nood

Head of Digital

Austin, TX · Remote

  • Medical

  • Dental

  • Vision

  • PTO

We're hiring a Head of Digital to own the DTC growth engine: revenue, contribution margin, and the ... Experience managing direct reports, contractors, and agencies with clear expectations and ...

Nood

Head of Digital

New York, NY

  • Medical

  • Dental

  • Vision

  • PTO

We're hiring a Head of Digital to own the DTC growth engine: revenue, contribution margin, and the ... Experience managing direct reports, contractors, and agencies with clear expectations and ...

Brown & Brown, Inc.

Head of Digital Distribution

Daytona Beach, FL · On-site

$120 - $160/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Drive improvements in conversion rates through UX optimization, pricing transparency, and journey ... Head of Digital Distribution** to join our growing team. This role can be located in one of our hub ...

CLS-Group

Head of Digital Workspace

Iselin, NJ · On-site

$250K - $260K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

The Head of Digital Workspace is a senior executive role responsible for defining, driving, and ... Strong experience leading and managing global end user support functions across multiple ...

Juniz

$92.88 - $116.10/hr

Du bringst mehrere Jahre Erfahrung in einer leitenden Rolle im Bereich Digital, IT, Plattformen oder Transformation mit. * Komplexe digitale Landschaften, Enterprise-Strukturen und skalierbare ...

GT Independence

Head of Digital & Strategy

Chief Executive Officer (CEO) & President Transform the Future of Digital Innovation at GT Independence GT Independence is seeking an experienced and visionary Head of Digital & Strategy to lead our ...

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Head Of Digital Experience information

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$47.5K

$122.1K

$196.5K

How much do head of digital experience jobs pay per year?

As of Aug 15, 2026, the average yearly pay for head of digital experience in the United States is $122,077.00, according to ZipRecruiter salary data. Most workers in this role earn between $85,000.00 and $150,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a head of digital experience, and why are they important?

To thrive as a Head Of Digital Experience, you need expertise in digital strategy, user experience (UX) design, and data-driven decision-making, often supported by a degree in marketing, business, or a related field. Familiarity with digital analytics tools (like Google Analytics), UX research platforms, and content management systems (CMS) is typically required. Exceptional leadership, communication, and collaboration skills help drive cross-functional teams and foster innovation. These skills ensure the creation of impactful digital experiences that align with business goals and enhance customer satisfaction.

What is the difference between Head Of Digital Experience vs Digital Marketing Manager?

AspectHead Of Digital ExperienceDigital Marketing Manager
Required CredentialsTypically requires a degree in marketing, digital media, or related fields; often prefers experience in UX/UI, digital strategyUsually holds a degree in marketing, communications, or business; certifications in digital marketing tools are common
Work EnvironmentLeads cross-functional teams, oversees digital platforms, focuses on user experience and digital strategyFocuses on campaign planning, content creation, analytics, and marketing channels
Employer & Industry UsageUsed in organizations prioritizing digital user experience and platform managementCommon in marketing departments aiming to increase brand awareness and lead generation

The Head Of Digital Experience focuses on overall digital user experience and platform strategy, while the Digital Marketing Manager concentrates on marketing campaigns and content. Both roles require digital expertise but serve different strategic functions within an organization.

How does a head of digital experience typically collaborate with cross-functional teams to drive digital initiatives?

As a Head Of Digital Experience, you’ll work closely with teams across marketing, IT, product development, and customer service to ensure a seamless digital customer journey. This role often involves leading workshops, aligning digital strategies with business goals, and facilitating open communication among stakeholders. Regular collaboration helps identify customer pain points, develop innovative solutions, and prioritize projects for maximum impact. Success in this position relies on your ability to build consensus, manage diverse teams, and ensure that digital initiatives are executed cohesively across the organization.

What does a head of digital experience do?

A Head of Digital Experience is responsible for overseeing and optimizing all aspects of a company's digital interactions with customers, including websites, apps, social media, and other online platforms. They work to ensure a seamless, engaging, and user-friendly experience across all digital touchpoints. This role involves collaborating with marketing, IT, design, and product teams to implement strategies that enhance customer satisfaction and drive business growth. Additionally, they analyze user data and feedback to continuously improve digital offerings and stay ahead of industry trends.
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Head Of Digital Experience jobs near you
Infographic showing various Head Of Digital Experience job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $122,077 per year, or $58.7 per hour.

Head of Digital Experience

Flagstar Bank

Remote

Full-time

Medical, Dental, Vision, Life

Posted 9 days ago

Job description

Position Title
Head of Digital Experience
Location
Nationwide, MI 48098
Job Summary
The Head of Digital Experience owns Flagstar's consumer digital banking experience: online and mobile account opening, digital onboarding, everyday servicing, payments and transfers, and the online and mobile banking platform those experiences run on. The role sets the standards each experience must meet, owns the business requirements that define them, and is accountable for the performance metrics they are measured against. Account origination determines how many consumer customers Flagstar acquires. Onboarding, servicing, and payments determine how many stay and how much they keep on deposit.
The Head of Digital Experience will build and lead the digital experience organization, including experience owners across each domain and shared UX design and digital analytics functions. The role establishes the operating model connecting business ownership to a dedicated engineering team under Enterprise Technology. Required qualifications include prior experience building a digital product organization within a bank, demonstrated ability to manage performance against a scorecard covering account production, deposit balances, digital adoption, activation, and retention, and the technical credibility to operate as a peer to technology partners in delivery and prioritization decisions.
This is the primary owner of Flagstar's consumer digital banking experience, from online account opening through digital servicing.
Job Responsibilities:
JOB RESPONSIBILITIES
Digital Banking Strategy and Operating Model
  • Own the multi-year roadmap for Flagstar's consumer digital banking experience, including sequencing and the investment case behind it.
  • Establish the operating model connecting business ownership to delivery, including decision rights, intake, prioritization, and the working cadence with Enterprise Technology.
  • Define the experience domains within the function and the boundaries between them, so accountability for each customer journey is unambiguous.
  • Represent consumer digital banking in enterprise technology prioritization and investment decisions.
  • Partner with the Chief Marketing Officer to connect acquisition demand to the digital experiences that convert and retain it.

Performance Ownership and the Digital Scorecard
  • Own a single performance scorecard for the function covering account production, deposit balances, digital adoption, activation, and retention.
  • Own the digital interactions that determine whether a newly opened account becomes the customer's primary banking relationship, including online banking enrollment and first login, account funding, direct deposit setup, debit card activation and digital wallet provisioning, alerts, bill pay and transfers, in-session help and secure messaging, and dispute resolution.
  • Define metric definitions, control group design, and reporting cadence so performance claims withstand review by Finance.
  • Hold each experience owner to a domain scorecard that rolls into the function scorecard.
  • Report performance, tradeoffs, and recommendations to the Executive Leadership Team.

Building and Leading the Function
  • Build the digital experience organization, hiring experience owners across the domains and the shared UX design and digital analytics support behind them.
  • Establish the standards, quality expectations, and operating rhythm that allow a small senior team to be accountable for a broad set of customer facing systems.
  • Develop the capability plan that scales the function without proportional headcount growth.
  • Responsible for talent management functions including: employment, performance evaluations, staff development/training, disciplinary actions, succession planning and ensuring all staff comply with compliance requirements.

Technology Partnership and Delivery
  • Co-own a single roadmap and backlog with the dedicated engineering team under Enterprise Technology.
  • Hold core banking, digital banking platform, and third party providers to service, quality, and roadmap commitments.
  • Maintain the boundary between business ownership and platform operation, so business requirements and customer outcomes sit with the business and application support sits with technology.
  • Escalate delivery risk early with a recommended path, and own the sequencing decision when delivery capacity is constrained.

Risk, Compliance, and Enterprise Partnership
  • Ensure digital experiences meet risk, compliance, privacy, accessibility, and fair banking requirements by design.
  • Build the governance model for digital experience decisions, including how changes are prioritized, tested, and measured.
  • Partner with Consumer Product, Deposit Pricing, Marketing, Operations, Fraud, and the contact center on customer facing change.
  • Represent the function in regulatory, audit, and internal control engagements affecting digital channels.
  • Uses independent judgement and discretion to make decisions.
  • Analyzes and resolves problems.
  • May be responsible for talent management functions including: employment, performance evaluations, staff development/training, disciplinary actions, succession planning and ensuring all staff comply with compliance requirements.

ADDITIONAL ACCOUNTABILITIES
  • Performs special projects, and additional duties and responsibilities as required.
  • Consistently adheres to regulatory and compliance policies and standards linked to the job as listed and complete required compliance training. Accountable to maintain compliance with applicable federal, state and local laws and regulations.

JOB REQUIREMENTS
Required Qualifications:
  • Education level required: Undergraduate Degree (4 years or equivalent) in marketing, business, or some other related field.
  • Minimum experience required: 15+ Years in digital product management, digital banking, or consumer digital experience, including senior leadership of a digital product or digital experience organization.
  • Demonstrated ownership of a consumer digital account opening or digital banking platform experience with measurable customer and business outcomes.
  • Track record building a digital product or digital experience function, including hiring product management and UX design talent and establishing the operating model.
  • Command of funnel and lifecycle measurement, including event instrumentation requirements, control group design, and defensible attribution of business outcomes.
  • Experience in an operating model where product management and design report to the business owner and engineering reports to technology.
  • Working command of the risk, compliance, privacy, accessibility, and fair banking requirements governing consumer digital channels.
  • Experience holding core banking and digital banking platform providers to delivery commitments.

Preferred Qualifications:
  • Education level preferred: Master's Degree (or Postgraduate equivalent) in business or some other related field.
  • Consumer banking experience, particularly deposit growth, digital onboarding, and digital servicing.
  • Experience with a digital banking platform replacement, core conversion, or online and mobile channel convergence program.
  • Experience building a function from the ground up in a matrixed organization.

Job Competencies:
  • Possess deep command of the consumer digital banking funnel from account application through servicing, and of where customers are lost at each step.
  • Demonstrate the ability to operate against a single performance scorecard covering account production, deposit balances, activation, and retention, and to defend it to Finance.
  • Display the credibility to work with enterprise technology partners as an equal in delivery and prioritization decisions.
  • Exhibit the judgment to build a small senior team accountable for a broad set of customer facing systems.
  • Possess strong recruiting instinct for product management and UX design talent.
  • Demonstrate disciplined prioritization across competing experience domains, and the willingness to make sequencing decisions explicit.
  • Display sound judgment in a regulated environment, engaging risk and compliance early enough to shape the design.
  • Exhibit executive communication, translating digital performance into deposit balance, retention, and revenue terms.
  • Possess a continuous improvement orientation, managing digital banking as an ongoing product rather than a finite program.
  • Demonstrate the ability to build durable partnerships across Marketing, Consumer Product, Operations, Technology, and Risk.
  • Demonstrates a strong ability to build and maintain effective relationships with stakeholders by communicating clearly, engaging in proactive collaboration, and leveraging cross functional insights. Aligns relationship building efforts with enterprise goals to accelerate performance and drive strategic results.
  • Builds trusted client relationships, whether internal or external, by identifying needs and delivering tailored solutions to enhance the overall client experience.
  • Fosters or supports a positive work culture and productive work environment, displaying importance of effective relationships with customers and stakeholders.
  • Physical demands (ADA): No unusual physical exertion is involved.

Flagstar is an Equal Opportunity Employer
We are committed to providing clear and accurate compensation information in accordance with applicable laws. Actual starting base pay will be determined based on location, experience, and other non-discriminatory factors permitted by law. Total compensation may also include variable incentives, bonuses, commissions, or other awards as outlined in the offer of employment. Flagstar provides teammates access to a variety of benefits including medical, dental, vision, life, and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: Benefits | Flagstar Bank
Pay Range
$193,162.50 - $314,615.00
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, and the San Francisco Fair Chance Ordinance, as appliable.

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