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Head Of Customer Service Jobs (NOW HIRING)

Southwestern Law School

$125K/yr

SOUTHWESTERN LAW SCHOOL in Los Angeles invites applications for a full-time Associate Professor (Non-Tenure-Track) faculty librarian position to join the Public Services team as the Head of Reference.

Jiffy

Manager of Customer Service

Fort Worth, TX · On-site

As our Manager of Customer Service, you'll own the quality, speed, and intelligence of every customer interaction at Jiffy. This is the senior-most seat over our support and customer experience ...

Invictus Academy of Richmond

Head of People

El Cerrito, CA · On-site

$97K - $111K/yr

Job Title: Head of People Work Year: 12 months Employment Type: Exempt, Full-Time Salary Range ... Primary point of contact with back office provider on all applicable services provided, including ...

SupportFinity™

Head of Stores, Athleta

San Francisco, CA · On-site

$330K - $370K/yr

About The Role The Head of Stores for Athleta leads the brand's retail organization across North ... customer experience through influential partnership across Real Estate, Sourcing, Service, WFM ...

Daher LLC

Head of Operations**Who are we?**As an aircraft manufacturer, industrialist, industrial service ... service to our customers and contributing to the financial success of the organization, its clients ...

Next Step Systems

Head of Marketing

Chicago, IL · On-site

Customer acquisition cost is one of the most important, possibly the most important, driver of the business. The Head of Marketing will therefore play a major role in this next phase, working closely ...

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Head Of Customer Service information

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$123.3K

$196.5K

How much do head of customer service jobs pay per year?

As of Sep 10, 2026, the average yearly pay for head of customer service in the United States is $123,338.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,000.00 and $147,500.00 per year, depending on experience, location, and employer.

What does a head of customer service do?

A Head of Customer Service is responsible for overseeing and managing a company's customer service department. They develop and implement customer service strategies, set performance goals, and ensure that the team delivers high-quality support to customers. This role also involves analyzing customer feedback, improving service processes, and collaborating with other departments to enhance the overall customer experience. The Head of Customer Service plays a key role in maintaining customer satisfaction and loyalty.

What are the key skills and qualifications needed to thrive as a head of customer service, and why are they important?

To thrive as a Head Of Customer Service, you need strong leadership abilities, extensive experience in customer support operations, and a background in business or management. Familiarity with CRM platforms, data analytics tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and strategic thinking are soft skills that set top candidates apart. These skills are crucial for driving customer satisfaction, optimizing team performance, and aligning service strategies with business goals.

What are some common challenges faced by a head of customer service, and how can they be addressed?

A Head of Customer Service often faces challenges such as managing a high-performing team across multiple channels, balancing customer expectations with company policies, and ensuring consistent service quality. Addressing these challenges involves implementing robust training programs, leveraging technology for efficiency, and fostering a culture of continuous improvement. Regularly reviewing customer feedback and collaborating with other departments also helps to identify issues early and drive strategic solutions.

What is the difference between Head Of Customer Service vs Customer Service Manager?

AspectHead Of Customer ServiceCustomer Service Manager
ResponsibilitiesOversees entire customer service strategy, sets policies, manages teams at a high levelManages daily customer service operations, supervises team members, handles customer issues
Required CredentialsOften requires leadership experience, relevant certifications, and industry knowledgeTypically requires customer service experience, leadership skills, and relevant training
Work EnvironmentStrategic, executive-level setting, often in larger organizationsOperational, team-focused environment, often in call centers or retail
Industry UsageCommon in large companies with complex customer service structuresWidely used across industries for frontline management roles

The Head Of Customer Service focuses on strategic leadership and overall customer service policies, while the Customer Service Manager handles daily operations and team supervision. Both roles require leadership skills and industry knowledge, but differ in scope and responsibilities.

What cities are hiring for Head Of Customer Service jobs?

Cities with the most Head Of Customer Service job openings:

What are the most commonly searched types of Of Customer Service jobs?

The most popular types of Of Customer Service jobs are:

Who are the top companies hiring for Head Of Customer Service jobs?

The top employers for Head Of Customer Service jobs are:

What states have the most Head Of Customer Service jobs?

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What are popular job titles related to Head Of Customer Service jobs?

For Head Of Customer Service jobs, the most frequently searched job titles are:

Infographic showing various Head Of Customer Service job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $123,338 per year, or $59.3 per hour.

Head of Customer Success (w/m/d)

Remote

Flowers-software Gmbh
See more jobs at Flowers-software Gmbhexternal

Other

Posted 6 days ago

Job description

Head Of Customer Success

Flowers ist eines der am schnellsten wachsenden Tech-Startups in Deutschland. Wir glauben an Digitalisierung, Automatisierung und Optimierung und wollen entsprechende Prozesse für den gesamten Mittelstand zugänglich machen. Dafür nutzen wir bahnbrechende KI-basierte Technologien, um Menschen dabei zu helfen, ihre Arbeitsabläufe auf eine neue und moderne Art und Weise zu verwalten. Wir wachsen und suchen eine/n leidenschaftliche/n Head Of Customer Success mit ausgeprägter strategischer Kundenorientierung zur Verstärkung unseres Führungsteams. Als zentrale/r Gestalter/in der Abteilung Customer Success wirst du eine entscheidende Rolle bei der Weiterentwicklung unserer innovativen Plattform spielen und maßgeblich dazu beitragen, unsere Marktposition zu festigen und das zukünftige Wachstum von Flowers voranzutreiben.

Your Tasks
  • You will lead our Customer Success team and develop it by introducing scalable structures and best practices.
  • You will develop innovative customer success strategies that highlight the value of our software and bind customers in the long term.
  • You will be involved in the implementation of data-driven improvements and continuously analyze customer needs and market trends.
  • You will build deep relationships with our customers and design tailored campaigns that maximize customer satisfaction.
  • With your strategic vision, you will contribute to the market positioning of Flowers and be a crucial part of our management team.
Your Profile
  • You have experience in building and leading a Customer Success team, ideally in the B2B SaaS sector for SMBs.
  • You are an analytical personality with a deep understanding of KPIs, market trends, and data-driven decisions.
  • You have strong leadership skills, can inspire your team and motivate them to achieve outstanding results.
  • You are a communication talent who builds and maintains relationships both internally and externally – fluently in German and English.
  • You are looking for a challenge where you can significantly contribute to the growth and success of one of the most innovative startups.
Why Us?

At Flowers, you have the opportunity to take on great responsibility from the beginning in a strategically important department. Our Customer Success is the face to our customers, enables fruitful and sustainable customer relationships and is furthermore a valuable revenue driver. Take on the challenge and shape the Customer Success team in a rapidly growing tech startup. Furthermore, we offer you among other things:

  • The chance to shape a fast-growing tech startup from the beginning and take on responsibility.
  • Remote work in Germany as well as flexible working hours.
  • A top modern tech stack as well as chic offices in Munich and Berlin.
  • Your own development budget for your professional and personal development.
  • Various additional benefits (company shares (VSOP), sports offers like Urban Sports Club, training opportunities,…).
  • Free snacks & drinks.
  • Dogs are welcome in the office.

Apply