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Head Of Customer Support Jobs (NOW HIRING)

Pulse Games

Head of Customer Support

Manhattan, NY · On-site

We are looking for a Head of Customer Support to join our team. You'll be responsible for building and leading our global player support operations, ensuring that our players enjoy a seamless ...

Pulse Games

Head of Customer Support

Las Vegas, NV

We are looking for a Head of Customer Support to join our team. You'll be responsible for building and leading our global player support operations, ensuring that our players enjoy a seamless ...

Obsidian Security

Head of Customer Support

Head Of Customer Support Obsidian Security is the leading SaaS security platform, trusted by global enterprises like Snowflake, T-Mobile, and Algolia. We protect 200+ organizations across North ...

Obsidian Security

Head of Customer Support

You will re-architect the support operating model around technology to resolve the majority of customer issues through automated and agentic systems rather than human effort. Traditional people ...

Somewhere

Head of Customer Community

Head Of Customer Community Position: Head of Customer Community Work Hours (Client): 8:00 AM - 5:00 ... Customer Support Operations * Own and optimize the customer support function across email (Gorgias ...

New

Somewhere

Head of Customer Delight

Head Of Customer Delight Position: Head of Customer Delight Work Hours (Client): 8:00 AM - 5:00 PM ... Build and optimize macros, scripts, and support processes * Identify recurring customer issues and ...

Doc's Diesel

Head of Customer Experience

Bryan, OH · Hybrid

$65K - $75K/yr

HEAD OF CUSTOMER EXPERIENCE Full-time | Monday-Friday, 8:00 am - 4:30 pm EST | Bryan, OH (On-site ... Master and fine-tune support platforms like Richpanel to drive massive efficiency and scale.

Frontera

Head of Customer Success

Denver, CO · On-site

... the Head of Customer Success at Frontera Health, you'll own the health and growth of our clinic ... You will operationalize AI across the CS and Support motion, from automated health scoring and ...

Ripple

Head of Customer Success & Support

Chicago, IL · On-site

As Head of Customer Success, you will own the full post-implementation customer experience - from ... You will lead Customer Success, Support, and Customer Education, building the systems, talent, and ...

Ripple

Head of Customer Success & Support

Chicago, IL

As Head of Customer Success, you will own the full post-implementation customer experience - from ... You will lead Customer Success, Support, and Customer Education, building the systems, talent, and ...

Stord

Head of Customer Experience

Atlanta, GA · On-site

$133K - $170K/yr

As the Head of Customer Experience, you are the strategic visionary responsible for the end-to-end customer journey and the long-term health of our global enterprise portfolio. Reporting directly to ...

Harvey

Head of Customer Learning

San Francisco, CA · On-site

$274K - $287K/yr

We have strong product-market fit and world-class investor support. We're scaling fast and defining ... We're hiring a Head of Customer Learning to take ownership of an evolving Customer Education team ...

Harvey

Head of Customer Learning

Manhattan, NY · On-site

$256K - $269K/yr

We have strong product-market fit and world-class investor support. We're scaling fast and defining ... We're hiring a Head of Customer Learning to take ownership of an evolving Customer Education team ...

Ivo

Head of Customer Success

San Francisco, CA · On-site

$250K - $300K/yr

The Opportunity We are seeking an experienced and visionary Head of Customer Success to build and ... You'll partner closely with the account management team to support renewals and ensure customers ...

leadsonline

Director of Customer Support

Plano, TX · On-site

The Director of Customer Support is a senior leadership position that is responsible for shaping and executing the global strategy for Customer Support at LeadsOnline. Reporting directly to the Chief ...

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Head Of Customer Support information

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How much do head of customer support jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for head of customer support in the United States is $23.17, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $26.44 per hour, depending on experience, location, and employer.

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Infographic showing various Head Of Customer Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $48,196 per year, or $23.2 per hour.

Head of Customer Support

Manhattan, NY • On-site

Pulse Games
See more jobs at Pulse Gamesexternal

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Re-posted 11 days ago

Job description

About Pulse Games

We create mobile games that are fun, visually engaging, and built around exciting challenges. Our games bring fast-paced, strategy-driven gameplay that keeps players engaged. Everything we create starts with our team, collaborating, learning, and pushing each other to do better every day.

We are looking for a Head of Customer Support to join our team. You’ll be responsible for building and leading our global player support operations, ensuring that our players enjoy a seamless, reliable, and trustworthy experience in our games. This position is central to shaping our customer support strategy, structure, and culture from resolving player issues to ensuring trust and safety.

What You'll Do

  • Build and scale a world-class customer support organization
  • Define and execute support strategy across all player touchpoints, ensuring consistency and quality
  • Implement tools, automation, and processes to improve efficiency, scalability, and self-service options
  • Track and optimize KPIs to drive continuous improvement
  • Oversee sensitive cases such as payments, fraud, and responsible gaming, ensuring compliance with regulatory standards
  • Collaborate closely with product team to deliver safe and engaging player experiences
  • Represent the player’s voice and make sure their perspective informs both product and operational decisions

What We're Looking For

  • 7+ years in customer support / customer experience in mobile game industry, including at least 3 years in a leadership role
  • Proven experience in scaling support operations in mobile games
  • Deep familiarity with support tools 
  • Strong analytical mindset; comfortable using data to make decisions and drive improvements
  • Excellent leadership and people management skills
  • Strong communication and collaboration skills across departments
  • Must be based in the United States 

We respect your privacy and will treat your data confidential as part of the recruitment process. If you’d like more details, please read our Privacy Policy:

https://www.pulsegames.org/candidate-privacy-policy/

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