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Head Of Customer Service Jobs (NOW HIRING)

Vay

Head of Customer Experience

Las Vegas, NV · On-site

$15.50 - $21/hr

Head Of Customer Experience Customer Support at Vay is not a call center. It's a core operational function and the voice of the customer inside the business. The Head of Customer Experience leads Vay ...

STORD

Head of Customer Experience

Atlanta, GA · On-site

$133K - $170K/yr

Head Of Customer Experience Stord is The Consumer Experience Company, powering seamless checkout ... By combining comprehensive commerce-enablement technology with high-volume fulfillment services ...

Pulse Games

Head of Customer Support

Atlanta, GA · On-site

We are looking for a Head of Customer Support to join our team. You'll be responsible for building ... Implement tools, automation, and processes to improve efficiency, scalability, and self-service ...

Pulse Games

Head of Customer Support

Atlanta, GA · On-site

We are looking for a Head of Customer Support to join our team. You'll be responsible for building ... Implement tools, automation, and processes to improve efficiency, scalability, and self-service ...

Stord

Head of Customer Experience

Atlanta, GA · On-site

$133K - $170K/yr

By combining comprehensive commerce-enablement technology with high-volume fulfillment services ... As the Head of Customer Experience, you are the strategic visionary responsible for the end-to-end ...

Somewhere

Head of Customer Delight

Head Of Customer Delight Position: Head of Customer Delight Work Hours (Client): 8:00 AM - 5:00 PM EST Holidays: TBD Pay Range: USD 1,800 - 2,000/month (varies based on skill set and experience level ...

Obsidian Security

Head of Customer Support

Head Of Customer Support Obsidian Security is the leading SaaS security platform, trusted by global ... service capabilities. * Maintain support quality and SLAs for a technical cybersecurity customer ...

Roofr

Head of Customer Experience

Head Of Customer Experience Remote - Canada At Roofr, we're obsessed with our customers. We ... Self-service knowledge management * Customer health monitoring * Predictive churn identification

GSTV

Head of Customer Success

Manhattan, NY · On-site

The Head of Customer Success will stand up a formal, named function that is distinct from new-logo ... Services, Strategic Accounts, Sales Leadership, Commercial Leadership, media sales, ad tech, retail ...

Axion Ray

Head of Customer Success

Manhattan, NY · On-site

About the Role We're hiring our first Head of Customer Success to build the systems, team, and ... Build customer segmentation, service tiers, and scalable operating processes that support future ...

Frontera

Head of Customer Success

Denver, CO · On-site

... the Head of Customer Success at Frontera Health, you'll own the health and growth of our clinic ... You will instill a high customer service orientation across the team, creating a culture where ...

Obsidian Security

Head of Customer Support

... self-service capabilities. * Maintain support quality and SLAs for a technical cybersecurity customer base throughout the transition. * Lead a small, high-leverage team of support and automation ...

Ripple

Head of Customer Success & Support

Chicago, IL

As Head of Customer Success, you will own the full post-implementation customer experience - from ... Customer Support & Service Excellence * Oversee the global Customer Support organisation, ensuring ...

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Head Of Customer Service information

See salary details

$39K

$123.3K

$196.5K

How much do head of customer service jobs pay per year?

As of Sep 10, 2026, the average yearly pay for head of customer service in the United States is $123,338.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,000.00 and $147,500.00 per year, depending on experience, location, and employer.

What does a head of customer service do?

A Head of Customer Service is responsible for overseeing and managing a company's customer service department. They develop and implement customer service strategies, set performance goals, and ensure that the team delivers high-quality support to customers. This role also involves analyzing customer feedback, improving service processes, and collaborating with other departments to enhance the overall customer experience. The Head of Customer Service plays a key role in maintaining customer satisfaction and loyalty.

What are the key skills and qualifications needed to thrive as a head of customer service, and why are they important?

To thrive as a Head Of Customer Service, you need strong leadership abilities, extensive experience in customer support operations, and a background in business or management. Familiarity with CRM platforms, data analytics tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and strategic thinking are soft skills that set top candidates apart. These skills are crucial for driving customer satisfaction, optimizing team performance, and aligning service strategies with business goals.

What are some common challenges faced by a head of customer service, and how can they be addressed?

A Head of Customer Service often faces challenges such as managing a high-performing team across multiple channels, balancing customer expectations with company policies, and ensuring consistent service quality. Addressing these challenges involves implementing robust training programs, leveraging technology for efficiency, and fostering a culture of continuous improvement. Regularly reviewing customer feedback and collaborating with other departments also helps to identify issues early and drive strategic solutions.

What is the difference between Head Of Customer Service vs Customer Service Manager?

AspectHead Of Customer ServiceCustomer Service Manager
ResponsibilitiesOversees entire customer service strategy, sets policies, manages teams at a high levelManages daily customer service operations, supervises team members, handles customer issues
Required CredentialsOften requires leadership experience, relevant certifications, and industry knowledgeTypically requires customer service experience, leadership skills, and relevant training
Work EnvironmentStrategic, executive-level setting, often in larger organizationsOperational, team-focused environment, often in call centers or retail
Industry UsageCommon in large companies with complex customer service structuresWidely used across industries for frontline management roles

The Head Of Customer Service focuses on strategic leadership and overall customer service policies, while the Customer Service Manager handles daily operations and team supervision. Both roles require leadership skills and industry knowledge, but differ in scope and responsibilities.

What cities are hiring for Head Of Customer Service jobs?

Cities with the most Head Of Customer Service job openings:

What are the most commonly searched types of Of Customer Service jobs?

The most popular types of Of Customer Service jobs are:

Who are the top companies hiring for Head Of Customer Service jobs?

The top employers for Head Of Customer Service jobs are:

What states have the most Head Of Customer Service jobs?

States with the most job openings for Head Of Customer Service jobs include:

What are popular job titles related to Head Of Customer Service jobs?

For Head Of Customer Service jobs, the most frequently searched job titles are:

Infographic showing various Head Of Customer Service job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $123,338 per year, or $59.3 per hour.

Head of Customer Experience

Las Vegas, NV • On-site

Vay
See more jobs at Vayexternal

$15.50 - $21/hr

Other

Posted 13 days ago

Job description

Head Of Customer Experience

Customer Support at Vay is not a call center. It's a core operational function and the voice of the customer inside the business. The Head of Customer Experience leads Vay's frontline support organization, overseeing Customer Support Representatives and the Claims Associate. This role ensures customer inquiries and claims are handled with speed, empathy, and professionalism while also positioning CS as the voice of the customer within the company. He will be in charge of surfacing customer needs to internal company stakeholders and closely works with them to resolve issues and identify product improvements. Beyond operational leadership, the Head of Customer Support is an AI-first operator automating CS processes, owning support tools, and building efficient workflows that scale with the business. By working closely with Product, Operations, and Legal, they ensure that customer feedback drives continuous improvement and customer excellence.

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