Flowers Software Gmbh

Head Of Customer Success

Flowers ist eines der am schnellsten wachsenden Tech-Startups in Deutschland. Wir glauben an Digitalisierung, Automatisierung und Optimierung und wollen entsprechende Prozesse für den gesamten Mittelstand zugänglich machen. Dafür nutzen wir bahnbrechende KI-basierte Technologien, um Menschen dabei zu helfen, ihre Arbeitsabläufe auf eine neue und moderne Art und Weise zu verwalten. Wir wachsen und suchen eine/n leidenschaftliche/n Head Of Customer Success mit ausgeprägter strategischer Kundenorientierung zur Verstärkung unseres Führungsteams. Als zentrale/r Gestalter/in der Abteilung Customer Success wirst du eine entscheidende Rolle bei der Weiterentwicklung unserer innovativen Plattform spielen und maßgeblich dazu beitragen, unsere Marktposition zu festigen und das zukünftige Wachstum von Flowers voranzutreiben.

Your Tasks

• You will lead our Customer Success team and develop it by introducing scalable structures and best practices.
• You will develop innovative customer success strategies that highlight the value of our software and bind customers in the long term.
• You will be involved in the implementation of data-driven improvements and continuously analyze customer needs and market trends.
• You will build deep relationships with our customers and design tailored campaigns that maximize customer satisfaction.
• With your strategic vision, you will contribute to the market positioning of Flowers and be a crucial part of our management team.

Your Profile

• You have experience in building and leading a Customer Success team, ideally in the B2B SaaS sector for SMBs.
• You are an analytical personality with a deep understanding of KPIs, market trends, and data-driven decisions.
• You have strong leadership skills, can inspire your team and motivate them to achieve outstanding results.
• You are a communication talent who builds and maintains relationships both internally and externally – fluently in German and English.
• You are looking for a challenge where you can significantly contribute to the growth and success of one of the most innovative startups.

Why Us?

At Flowers, you have the opportunity to take on great responsibility from the beginning in a strategically important department. Our Customer Success is the face to our customers, enables fruitful and sustainable customer relationships and is furthermore a valuable revenue driver. Take on the challenge and shape the Customer Success team in a rapidly growing tech startup. Furthermore, we offer you among other things:

• The chance to shape a fast-growing tech startup from the beginning and take on responsibility.
• Remote work in Germany as well as flexible working hours.
• A top modern tech stack as well as chic offices in Munich and Berlin.
• Your own development budget for your professional and personal development.
• Various additional benefits (company shares (VSOP), sports offers like Urban Sports Club, training opportunities,…).
• Free snacks & drinks.
• Dogs are welcome in the office.