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Head Customer Service Jobs in Virginia (NOW HIRING)

Savers - US

Customer Service Associate

Alexandria, VA · On-site

$14 - $19.50/hr

Customer Service Associate Pay Range: 16.50- 17.39 Who we are: As one of the largest for-profit ... Training and development are delivered to every team member, giving you a head start from day 1, ...

Savers - US

Customer Service Associate

Falls Church, VA · On-site

$15.50 - $21.25/hr

Customer Service Associate Pay Range: 14.00- 14.76 Who we are: As one of the largest for-profit ... Training and development are delivered to every team member, giving you a head start from day 1, ...

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All JobsHead Customer Service JobsHead Customer Service Jobs in Virginia

Head Customer Service information

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$9

$17

$29

How much do head customer service jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for head customer service in Virginia is $17.45, according to ZipRecruiter salary data. Most workers in this role earn between $12.86 and $18.70 per hour, depending on experience, location, and employer.

What is the difference between Head Customer Service vs Customer Service Manager?

AspectHead Customer ServiceCustomer Service Manager
ResponsibilitiesOversees entire customer service strategy, sets policies, manages multiple teamsManages daily customer service operations, supervises team members, handles escalations
Required CredentialsOften requires leadership experience, relevant certifications, and industry knowledgeTypically requires customer service experience, leadership skills, and relevant training
Work EnvironmentStrategic, leadership-focused, often in upper managementOperational, team-focused, in customer service departments
Industry UsageCommon in larger organizations with multiple customer service teamsFound in organizations of various sizes, more hands-on

The Head Customer Service role is strategic and leadership-oriented, focusing on overall customer service policies and direction. In contrast, the Customer Service Manager handles daily operations and team supervision. Both roles require customer service experience, but the Head Customer Service typically involves higher-level planning and management responsibilities.

What does a head of customer service do?

A head of customer service oversees the customer support department, develops strategies to improve service quality, manages a team of customer service managers and representatives, and ensures customer satisfaction. They analyze customer feedback, implement policies, and often use customer relationship management (CRM) tools to monitor performance and address issues.

What is the highest position in head customer service?

The highest position in customer service management is typically the Director of Customer Service or Vice President of Customer Experience, responsible for overseeing overall customer satisfaction strategies and leading large teams. These roles often require extensive experience, leadership skills, and knowledge of customer service tools and metrics.

What are the most commonly searched types of Customer Service jobs in Virginia?

The most popular types of Customer Service jobs in Virginia are:

What cities in Virginia are hiring for Head Customer Service jobs?

Cities in Virginia with the most Head Customer Service job openings:

Head Customer Service jobs near you
Infographic showing various Head Customer Service job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 24% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $36,286 per year, or $17.4 per hour.

Automotive Customer Service Representative

Valvoline

Salem, VA • On-site

$15/hr

Full-time, Part-time

Medical, Dental, Vision, Retirement, PTO

Re-posted yesterday

Valvoline rating

6.0

Company rating: 6.0 out of 10

Based on 79 frontline employees who took The Breakroom Quiz

509th of 544 rated manufacturers

Job description

Automotive Customer Service Advisor - Starting at $15.00/hr. plus incentives!
Full Time and Part Time
No experience necessary!
What You'll Do:
-Act as a trusted adviser to our customers, evaluating their needs and performing maintenance to keep their vehicle serviced and safe on the road.
-Responsible for the organization and productivity of the service center through guest interactions thorough vehicle inspections, and service and replacement part knowledge
-Perform automotive preventive maintenance such as changing oil, checking and refilling other vehicle fluids, replacing filters, and inspecting and replacing lights and wipers
-Maintain a clean and safe workplace
Benefits Include:
-Health Insurance (Dental, Vision, Medical)
-Paid vacation and holidays
-Matching 401(k)
-Paid on-the-job training
-Leadership development and coaching
-Company provided uniforms and tools
-Tuition reimbursement including technical certifications
-Safety shoes offered through the company
-No late evenings
Qualifications:
-You are friendly and ready to work as part of a customer-focused team
-Have an eagerness to learn
-You can lift up to 50 pounds
-Have full mobility and the ability to work with your hands above your head
-Can stand for extended periods of time and climb stairs
PM Lube, Inc. and its affiliates are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
We participate in the E-Verify program.

What Valvoline employees say

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About Valvoline

Sourced by ZipRecruiter

Valvoline Inc., headquartered in Lexington, Kentucky, US, is an international manufacturer and distributor of automotive oil, additives, and lubricants. Established in 1866 by Dr. John Ellis, Valvoline is recognized as the creator of the world's first high mileage motor oil, advancing as a leader in the automotive lubricant industry ever since. The company's product portfolio incorporates a vast range of motor and industrial oils, lubricants, and automotive maintenance goods. Valvoline’s mission is "to power the success of every team member and business partner by living our culture and values", which stand on a foundation of 'People', 'Performance', 'Innovation' and 'Continuous Improvement'.

Industry

Oil and gas extraction

Company size

5,001 - 10,000 Employees

Headquarters location

Lexington, KY, US

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