1

Harborstone Jobs (NOW HIRING)

Be Seen First

Join a Team That Values Professionalism and Service HarborStone Group is actively seeking experienced, professional law enforcement and security personnel to join our growing team. We are looking for ...

Be Seen First

Join a Team That Values Professionalism and Service HarborStone Group is actively seeking experienced, professional law enforcement and security personnel to join our growing team. We are looking for ...

Harborstone information

What is Harborstone?

Harborstone is not typically a job title, but rather the name of a credit union based in Washington state. Harborstone Credit Union offers a range of financial services such as banking, loans, and investment products to its members. If you are referring to a job at Harborstone Credit Union, roles may include tellers, loan officers, member service representatives, and other financial service positions. Each role has its own specific duties and requirements, but all focus on helping members manage their finances. For more information about careers at Harborstone, visit their official website.

What is the typical career progression for employees at Harborstone Credit Union?

At Harborstone Credit Union, employees often begin in entry-level roles such as Member Service Representative or Teller and can advance to supervisory or specialized positions like Loan Officer, Branch Manager, or roles within departments such as lending, marketing, or IT. The organization encourages internal promotions and professional development, offering training programs and mentorship to help employees grow within the company. Teamwork and cross-departmental collaboration are emphasized, providing exposure to different aspects of banking and credit union operations. Employees who demonstrate strong performance, leadership, and a commitment to member service are well-positioned for advancement.

What are the key skills and qualifications needed to thrive as a banker at Harborstone Credit Union, and why are they important?

To thrive as a banker at Harborstone Credit Union, you need a solid understanding of financial products, customer service best practices, and basic accounting, often supported by experience in banking or a related field. Familiarity with banking software, CRM tools, and compliance regulations is typically required. Excellent interpersonal skills, attention to detail, and problem-solving abilities help you build trust and address member needs effectively. These skills are crucial for ensuring member satisfaction, regulatory compliance, and the overall success of the credit union.

What is the difference between Harborstone vs Loan Officer?

AspectHarborstoneLoan Officer
CredentialsRequires banking or financial certifications, relevant licensesRequires mortgage or financial licenses, certifications
Work EnvironmentBank branches, financial institutionsMortgage companies, banks, financial institutions
Industry UsageUsed in banking and financial servicesUsed in mortgage lending and banking
Primary RoleProvides banking services, customer supportAssists clients with loan applications, mortgage products

Harborstone and Loan Officer roles both operate within the financial industry, with Harborstone typically referring to a bank or credit union, and Loan Officers focusing on mortgage lending. While Harborstone employees may perform various banking functions, Loan Officers specialize in helping clients secure loans. Both roles require relevant licenses and work in similar environments, but their primary functions differ in scope and focus.

More about Harborstone jobs
Infographic showing various Harborstone job openings in the United States as of August 2026, with employment types broken down into 83% Full Time, and 17% Contract. Highlights an 100% Physical job distribution.

Member Service Representative

Harborstone Credit Union

Bothell, WA • On-site

$20 - $30/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 10 days ago


Job description

Ready for the Next Step in Your Financial Services Career?

Bring your banking, cash handling or customer service experience to Harborstone Credit Union and discover why our employees consistently recognize us as one of Washington's Best Workplaces.

The Member Service Representative is a front-line banking professional who serves as a trusted resource for Harborstone members. This role combines member service, account management, teller transactions, financial education, and product referrals to help individuals and businesses achieve their financial goals.

This is a float Member Services Representative position that will service Central and South District Branches as needed.

Why Harborstone?

At Harborstone Credit Union, we invest in our employees and their families by offering a comprehensive and competitive benefits package, including:

  • Competitive pay: $20-$30/hour DOE
  • Medical, dental, and vision insurance for employees
  • Employer contribution toward dependent medical premiums
  • Flexible Spending Accounts (FSA), including dependent care/childcare FSA
  • Health Savings Account (HSA) with employer contributions
  • 401(k) retirement plan with employer matching contributions
  • Generous paid vacation and sick leave
  • Paid holidays and a personal day
  • Professional development and career growth opportunities
  • Employee appreciation events and team-building activities
  • Discounted loan rates and other employee financial benefits
  • Wellness programs and resources

A collaborative, supportive culture that values work-life balance and employee well-being

FLSA: NON-EXEMPT

What You'll Do

  • Deliver exceptional service and create positive member experiences.
  • Open new accounts and assist with account maintenance.
  • Answer member questions in person, by phone, and through email.
  • Process transactions accurately, including deposits, withdrawals, loan payments, and transfers.
  • Educate members on products, services, digital banking tools, and self-service options.
  • Identify opportunities to recommend solutions that fit members' financial needs.
  • Resolve member concerns and problems quickly and professionally.
  • Maintain accurate records and adhere to all compliance and confidentiality requirements.
  • Support branch operations and contribute to overall branch success.

What Success Looks Like

Successful candidates:

  • Build trusted relationships with members.
  • Help members improve their financial well-being.
  • Promote products and services that benefit members and support branch growth.
  • Consistently demonstrate Harborstone's values of Commitment, Dependability, and Kindness.
  • Contribute to a collaborative, team-focused environment.

Ideal Background

  • High school diploma or equivalent.
  • At least 1 year of customer service, retail, banking, or financial services experience.
  • Strong communication and problem-solving skills.
  • Attention to detail and accuracy when handling transactions.
  • Comfort using Microsoft Office and financial systems.
  • Ability to adapt, collaborate, and provide excellent service in a fast-paced environment.

Physical Considerations:

  • Must be able to effectively read, write, and listen as well as communicate verbally, electronically and in written form with employees, members, board members, vendors, and the general public as required.
  • May be asked to handle, move, and/or carry large boxes of supplies weighing up to 25 pounds.
  • May require stooping, bending, squatting, and reaching for limited periods of time.
  • May require sitting and standing for long periods of time.


If this sounds like the perfect job for you, we encourage you to apply today!