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Happy Returns Jobs (NOW HIRING)

The UPS Store #7369

Retail Store Manager

Brooklyn, NY · On-site

Oversee shipping, packing, print, mailboxes, retail, notary, Amazon/Happy Returns * Maintain store standards, compliance, and cleanliness * Execute daily workflows and ensure smooth store operations ...

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How much do happy returns jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for happy returns in the United States is $16.34, according to ZipRecruiter salary data. Most workers in this role earn between $13.46 and $17.31 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Returns Specialist at Happy Returns, and why are they important?

To thrive as a Returns Specialist at Happy Returns, you need strong customer service skills, attention to detail, and experience with logistics or inventory management, often supported by a high school diploma or equivalent. Familiarity with returns processing software, point-of-sale (POS) systems, and basic data entry tools is typically required. Excellent communication, problem-solving, and a positive attitude help you stand out when interacting with customers and team members. These skills ensure efficient, accurate handling of returns, leading to high customer satisfaction and streamlined operations.

What is the difference between Happy Returns vs Customer Service Representative?

AspectHappy ReturnsCustomer Service Representative
Required CredentialsMinimal, often customer service skillsHigh school diploma or equivalent; some roles require certifications
Work EnvironmentRetail, logistics, and return centersCall centers, retail stores, or office settings
Employer & Industry UsageLogistics, retail, e-commerce companiesVarious industries including retail, telecom, finance
Common Search & ComparisonYesYes

While Happy Returns focuses on managing product returns and logistics within retail and e-commerce, Customer Service Representatives handle customer inquiries, support, and issue resolution across multiple industries. Both roles require strong communication skills, but Happy Returns is more specialized in logistics, whereas Customer Service Representatives have broader customer interaction responsibilities.

What are Happy Returns?

Happy Returns is a company that provides a return management solution for online retailers. They offer consumers convenient locations, called Return Bars, where customers can return items in person without needing to box them or print labels. This service streamlines the returns process, making it more efficient for both shoppers and retailers. Happy Returns also handles the logistics and processing of returned items, helping businesses reduce costs and improve customer satisfaction.

How does a Happy Returns Associate collaborate with other team members to ensure smooth processing of returns?

Happy Returns Associates work closely with both their immediate team and other departments, such as customer service and logistics, to ensure that returns are processed efficiently and accurately. Daily responsibilities often include communicating about inventory levels, coordinating with warehouse staff for receiving and repackaging items, and updating return statuses in the system. Strong teamwork and clear communication are essential, as associates often troubleshoot issues together and support each other during peak return periods. This collaborative environment helps maintain a positive customer experience and a well-organized workflow.
What cities are hiring for Happy Returns jobs? Cities with the most Happy Returns job openings:
What are the most commonly searched types of Happy Returns jobs? The most popular types of Happy Returns jobs are:
What states have the most Happy Returns jobs? States with the most job openings for Happy Returns jobs include:
What job categories do people searching Happy Returns jobs look for? The top searched job categories for Happy Returns jobs are:
Happy Returns jobs near you
Infographic showing various Happy Returns job openings in the United States as of May 2026, with employment types broken down into 67% Full Time, 32% Part Time, and 1% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $33,986 per year, or $16.3 per hour.

Retail Store Manager

The UPS Store #7369

Brooklyn, NY • On-site

Full-time

Posted 20 days ago

Job description

Store Manager - Multi-Unit Retail Operations (The UPS Store Network)
Long Island & NYC
Pay: Competitive, based on experience
12-Location, High-Performing Franchise Network
We're a top-performing network of 12 UPS Stores seeking a strong Store Manager who thrives in leadership, operations, team development, and customer experience. You'll run the daily performance of a center while being supported by an Operations Manager, Unit Managers, and structured systems.
This is a long-term career role with real advancement - not a typical retail job.
Why This Opportunity Stands Out
You'll step into an organization with:
  • A dedicated support structure (Ops Manager + Unit Managers)
  • Strong training, coaching, and development programs
  • Clear operational standards, systems, and KPIs
  • Consistent mentorship and real visibility into multi-unit operations
  • Growth opportunities toward Unit Manager, Multi-Unit Leader, or specialty ops roles

What You'll Be Responsible For
Leadership & Team Development
  • Coach, train, and mentor team members to hit performance goals
  • Build an accountable, engaged, high-energy culture
  • Participate in hiring, onboarding, and ongoing coaching

Operational Excellence
  • Oversee shipping, packing, print, mailboxes, retail, notary, Amazon/Happy Returns
  • Maintain store standards, compliance, and cleanliness
  • Execute daily workflows and ensure smooth store operations

Sales & Customer Experience
  • Drive upselling, engagement, and customer satisfaction
  • Improve key store metrics (ACT, A/G Ratio, Print Sales, Mailbox Renewals)
  • Ensure every customer receives a premium UPS Store experience

Business & Performance Management
  • Analyze performance reports and implement improvements
  • Control labor, supplies, inventory, and operational costs
  • Set daily priorities and maintain strong store execution

Who Thrives in This Role
You may come from:
  • Retail management
  • Hospitality or service leadership
  • Logistics or shipping operations
  • Customer service leadership
  • Assistant manager or manager roles in fast-paced environments

Ideal candidates are:
  • Strong communicators
  • Naturally great coaches
  • Confident decision-makers
  • KPI-driven
  • Positive, reliable, and customer-focused

What We Offer
  • A structured, supported management environment
  • A high-performing, well-resourced network
  • Clear career path & opportunities for advancement
  • Training, coaching, and ongoing development
  • Competitive pay based on experience

Ready to Lead With Us?
If you're a strong leader with operational discipline and you want to grow within a multi-unit environment, we'd love to connect.
Apply today or message us to learn more.

Apply