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Hampton Inn Suites Jobs (NOW HIRING)

Hampton Inn & Suites

Hotel Night Auditor

Glendale, AZ · On-site

$16.50 - $18/hr

Hotel Night Auditor, Hampton Inn & Suites Glendale Westgate Join a 2025 USA Today Top Workplace Winner! Starting at $16.50-$18.00 per hour, based on experience Must be available to work 5 shifts a ...

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How much do hampton inn suites jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for hampton inn suites in the United States is $15.20, according to ZipRecruiter salary data. Most workers in this role earn between $13.46 and $16.35 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Hampton Inn & Suites front desk agent, and why are they important?

To thrive as a Front Desk Agent at Hampton Inn & Suites, you need strong customer service abilities, organizational skills, and a high school diploma or equivalent. Familiarity with hotel management software like Opera or OnQ, as well as basic computer proficiency, is typically required. Excellent communication, problem-solving, and a friendly demeanor are vital soft skills for creating positive guest experiences. These skills ensure smooth operations, guest satisfaction, and uphold the brand's reputation for quality service.

What are some common challenges faced by front desk staff at Hampton Inn Suites, and how can they be managed effectively?

Front desk staff at Hampton Inn Suites often encounter challenges such as managing guest expectations during busy periods, handling last-minute reservation changes, and resolving guest concerns efficiently. Effective communication, strong organizational skills, and familiarity with the property management system are crucial for addressing these challenges. Continuous training, support from the management team, and teamwork with housekeeping and maintenance departments help ensure smooth operations and high guest satisfaction.

What are Hampton Inn & Suites employees responsible for?

Employees at Hampton Inn & Suites are responsible for ensuring guests have a comfortable and enjoyable stay. This includes roles such as front desk staff assisting with check-in and check-out, housekeeping maintaining clean rooms, and management overseeing operations. Team members may also handle guest inquiries, resolve issues, and provide information about hotel amenities and local attractions. The overall goal is to deliver excellent customer service in a friendly and welcoming environment.
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Hampton Inn Suites jobs near you
Infographic showing various Hampton Inn Suites job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 13% Part Time, 1% Temporary, and 3% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $31,607 per year, or $15.2 per hour.

Hotel Guest Service Representative

Hampton Inn & Suites

Madison, WI • On-site

$16 - $18/hr

Part-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 4 days ago

Job description

Hotel Guest Service Representative, Hampton Inn & Suites Madison West  
Join a 2025 USA Today Top Workplace Winner!
Starting at $16.00-$18.00/hour; experienced candidates may qualify for a higher wage
Flexible availability required Monday to Friday, Weekends, and Holidays
Open to Morning & Evening shifts - 3-4 days a week from 7 am to 3 pm and from 3 pm to 11 pm
 
 
Why You’ll Love Working Here
The Hotel Guest Service Representative position is more than a job, it’s a path to a fulfilling adventure, one that you direct and we guide. A place where your impact matters, your growth is supported, and your contributions are valued. We'll invest in you, providing tools, resources, and mentorship to help you succeed all while staying true to our core values of Growth, Fun, Trust, and Responsibility.
We take great pride in the inclusive environment we’ve created attributing to our award-winning status, an experience in which team members at every level are fully engaged and can see the relationship between their job responsibilities and the overall success of the Hampton Inn & Suites Madison West .
How You’ll Make An Impact
The Hotel Guest Service Representative provides courteous, prompt service to our guests by answering the property’s phones, making reservations, checking guests in/out and interacting with guests in a friendly and professional manner to create a memorable personalized experience.
  • Uses property management system to make reservations, check-in and checkout guests, process payments, maintain cash drawer and operate office equipment
  • Provides highest level of service by anticipating, listening attentively, and responding promptly to guests’ requests and complaints to meet and exceed guest expectations 
  • Quickly and empathetically responds to guest issues with resolutions that may require thinking "outside of the box" 
  • Demonstrates the use of sales techniques to effectively sell the property and maximize occupancy and revenue 
 
What Success Looks Likes 
  • Customer service experience 
  • Accurate cash handling experience
  • Strong oral and written communication and interpersonal skills
  • Strong attention to detail, organization, and follow-up abilities
  • Positive attitude, outgoing, friendly
  • Ability to work effectively and efficiently in a fast-paced setting 

What Will You Get At NCG Hospitality?
The Hampton Inn & Suites Madison West is proudly managed by NCG Hospitality, an award winning, family-owned third generation business and leader in the ownership, development, and operations of over 30 premier hospitality properties.
Career Development
  • Personalized career pathing and skill development
  • Leadership and mentorship programs
  • Educational and certification reimbursement
Team Member Perks
  • Worldwide hotel discounts and free stays at NCG Hospitality managed hotels
  • Catch of the Day – earn bonuses for going above and beyond to support team and guests
  • Everyone Sells – earn cash for bringing in business to our properties
  • Paid Volunteer hours – Earn money for community service
Health & Wellness Benefits
  • Medical, dental, and vision plans
  • Paid sick time and Paid Time Off 
  • Virtual telehealth access and employee assistance resources
  • Monthly health and fitness reimbursement programs
Financial Support
  • Same-day pay options
  • Referral bonus – earn cash for bringing great team members
  • 401(k) retirement plan with 100% match on the first 3% and 50% match on the next 2%

Ready To Grow With Us?
Visit ncghospitality.com to explore all current openings and view this short video on Who Is NCG Hospitality. 
NCG Hospitality is proud to be an Equal Opportunity Employer.