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How much do hampton inn suites jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for hampton inn suites in the United States is $15.20, according to ZipRecruiter salary data. Most workers in this role earn between $13.46 and $16.35 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Hampton Inn & Suites front desk agent, and why are they important?

To thrive as a Front Desk Agent at Hampton Inn & Suites, you need strong customer service abilities, organizational skills, and a high school diploma or equivalent. Familiarity with hotel management software like Opera or OnQ, as well as basic computer proficiency, is typically required. Excellent communication, problem-solving, and a friendly demeanor are vital soft skills for creating positive guest experiences. These skills ensure smooth operations, guest satisfaction, and uphold the brand's reputation for quality service.

What are some common challenges faced by front desk staff at Hampton Inn Suites, and how can they be managed effectively?

Front desk staff at Hampton Inn Suites often encounter challenges such as managing guest expectations during busy periods, handling last-minute reservation changes, and resolving guest concerns efficiently. Effective communication, strong organizational skills, and familiarity with the property management system are crucial for addressing these challenges. Continuous training, support from the management team, and teamwork with housekeeping and maintenance departments help ensure smooth operations and high guest satisfaction.

What are Hampton Inn & Suites employees responsible for?

Employees at Hampton Inn & Suites are responsible for ensuring guests have a comfortable and enjoyable stay. This includes roles such as front desk staff assisting with check-in and check-out, housekeeping maintaining clean rooms, and management overseeing operations. Team members may also handle guest inquiries, resolve issues, and provide information about hotel amenities and local attractions. The overall goal is to deliver excellent customer service in a friendly and welcoming environment.
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Hampton Inn Suites jobs near you
Infographic showing various Hampton Inn Suites job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 13% Part Time, 1% Temporary, and 3% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $31,607 per year, or $15.2 per hour.

Hotel Assistant General Manager - Hampton Inn Polaris

Buffalo Lodging Associates, LLC

Columbus, OH • On-site

Full-time

Posted 16 days ago

Job description

ASSISTANT GENERAL MANAGER

Hampton Inn & Suites by Hilton Columbus -Polaris, 8411 Pulsar Place, Columbus, OH 43240

We are currently looking for an Assistant General Manager for our Hampton Inn and Suites by Hilton. Hilton Brand experience is required for this opportunity.

Our Hampton Inn & Suites is located in the heart of the Polaris district, off I-71, across the street from Polaris Mall. Our guests can enjoy over 50 restaurants within a 5-mile radius and Top Golf, Ikea, Ohio State, and Otterbein University are nearby. With 118 guest rooms/suites our Hampton is always a welcoming place for all. A great place to stay, a great place to work. The Hampton Inn & Suites is one of the 50 hotel properties owned and managed by the award-winning hotel management company, Buffalo Lodging.

Buffalo Lodging Associates, a hotel management company based out of Canton, MA has put an emphasis on true hospitality since being founded in 1996. While building an extensive portfolio of 50 hotels, we’ve partnered with the most respected hotel brands in the business including Marriott International, Hilton Worldwide, InterContinental Hotels Group, Choice Hotel International and Radisson Hotels. The core and heart of our company lies within our dedicated associates, for we wouldn’t be an award-winning company without each and every one of them.

A GROWING HOTEL MANAGEMENT COMPANY – COME JOIN US!

We value our associates with competitive compensation plans and other benefits and perks. Some of these benefits include:

  • Weekly pay
  • Paid vacation, sick days and holidays
  • Medical, dental, vision insurance
  • 401K Retirement plan with company match
  • Travel discounts on our branded properties
  • Career growth opportunities

Role:

The primary role of the Assistant General Manager is to assist the General Manager in providing leadership, guidance and support to the team, while fostering the Buffalo Lodging Associates (BLA) culture and values- Excellence, Passion, Integrity, Inclusive.

Responsibilities & Duties:

  • Oversee the facility operations in the absence of the General Manager including guest services, housekeeping, maintenance, sales, food and beverage and human resources.
  • Manage the front office operations and supervising directly the front desk and breakfast staff.
  • Resolve guest concerns while maintaining high franchise Guest Service scores.
  • Foster a positive, cooperative work environment between staff and management.
  • Supervisory responsibilities include interviewing, hiring, training employees, appraising performance, rewarding and coaching employees; planning, assigning, directing work, addressing complaints and resolving concerns.
  • Administrative tasks such as reporting, inventories, accounting processes and much more.

What You Bring Us: - Must have Hilton brand experience and OnQ Certification. Limited Service hotel operations experience required.

  • Two years related hotel management experience, and hotel brand knowledge.
  • Extensive experience with rooms, housekeeping and food and beverage department
  • Working knowledge of hotel operations – including security and safety programs, personnel (HR) relations, quality assurance programs, long range planning.
  • Bachelor’s degree in hotel management, business, or related field; or equivalent combination of education and experience.
  • Expertise in standard hotel management systems.
  • Hands-on leadership
  • Valid Driver’s License

Buffalo Lodging Associates provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.