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Guest Service Representative Jobs in Raleigh, NC

Embassy Suites Raleigh Crabtree

Guest Service Agent

Raleigh, NC · On-site

$14.50 - $18.50/hr

Guest Service Agent Embassy Suites Raleigh Crabtree is seeking a dynamic Guest Service Agent. Compensation is based on experience. Company benefits include health, vision, dental, PTO, 401k, employee ...

Doubletree by Hilton

Guest Service Agent

Raleigh, NC · On-site

$14.50 - $18.50/hr

Job title: Guest Service Agent Reports to: Front Office Manager Job purpose To consistently and professionally perform all front desk duties in accordance with hotel and brand standards.

Lowes Foods

Guest Service Clerk PT

Wake Forest, NC · On-site

Front Porch Service Representative To provide the fastest and most pleasant guest service by performing the duties related to the front porch. Responsibilities 1. Actively communicates with every ...

Marriott North Charleston

Guest Service Agent

Raleigh, NC · On-site

$14.50 - $18.50/hr

The primary purpose of the Guest Service Agent is to greet and serve guests in a professional, gracious manner. Register guests; provide prompt and courteous service to the guest throughout their ...

Holiday Inn Express

Guest Service Agent

Chapel Hill, NC

$12.50 - $15.75/hr

Job title: Guest Service Agent Reports to: Front Office Manager Job purpose To consistently and professionally perform all front desk duties in accordance with hotel and brand standards.

Doubletree By Hilton

Guest Service Agent

Raleigh, NC · On-site

$14.50 - $18.50/hr

Guest Service Agent Reports to: Front Office Manager Job purpose To consistently and professionally perform all front desk duties in accordance with hotel and brand standards. Responsibilities

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Guest Service Representative information

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How much do guest service representative jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for guest service representative in Raleigh, NC is $12.80, according to ZipRecruiter salary data. Most workers in this role earn between $11.49 and $14.04 per hour, depending on experience, location, and employer.

What is a guest service representative?

Guest Service Representatives are professionals who act as the primary point of contact for guests in hotels, resorts, or other hospitality settings. Their main responsibilities include greeting guests, checking them in and out, addressing inquiries, handling reservations, and ensuring guests have a pleasant stay. They often resolve guest complaints and coordinate with other departments to fulfill guest needs. Strong communication and problem-solving skills are essential for this customer-facing role.

How does a guest service representative typically collaborate with other hotel departments to ensure guest satisfaction?

Guest Service Representatives regularly coordinate with housekeeping, maintenance, and management teams to address guest needs and resolve issues promptly. For example, they may relay special room requests to housekeeping or report facility issues to the maintenance staff. Open communication and teamwork are crucial in this role to maintain a seamless guest experience and ensure that all guest concerns are handled efficiently. This cross-departmental collaboration helps create a welcoming and responsive environment for guests.

What are the key skills and qualifications needed to thrive as a guest service representative, and why are they important?

To thrive as a Guest Service Representative, you need strong customer service abilities, attention to detail, and usually at least a high school diploma or equivalent. Familiarity with property management systems, reservation software, and telephone systems is typically required. Excellent communication, problem-solving skills, and a friendly demeanor help you stand out in this role. These competencies ensure positive guest experiences, smooth front desk operations, and contribute to guest satisfaction and loyalty.

What is the difference between Guest Service Representative vs Front Desk Agent?

AspectGuest Service RepresentativeFront Desk Agent
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentHotels, resorts, customer service centersHotels, motels, hospitality establishments
Employer & IndustryHospitality, travel, customer serviceHospitality, travel, lodging
Search & Comparison IntentYesYes

Both Guest Service Representatives and Front Desk Agents work in hospitality settings, providing customer service and assisting guests. While their roles are similar, the term "Guest Service Representative" often emphasizes broader customer interactions, whereas "Front Desk Agent" specifically refers to front desk duties in hotels. Both positions require similar credentials and are used interchangeably in many establishments, but understanding the specific job description can help in choosing the right role or job listing.

Is guest service representative a stressful job?

A guest service representative role can be stressful due to handling customer complaints, managing multiple tasks, and maintaining a positive attitude in a fast-paced environment. Good communication skills and the ability to stay calm under pressure help manage job-related stress.

What are popular job titles related to Guest Service Representative jobs in Raleigh, NC?

For Guest Service Representative jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Guest Service Representative jobs in Raleigh, NC look for?

The top searched job categories for Guest Service Representative jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Guest Service Representative jobs?

Cities near Raleigh, NC with the most Guest Service Representative job openings:

Guest Service Representative jobs near you
Infographic showing various Guest Service Representative job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $26,616 per year, or $12.8 per hour.

Guest Service Representative

Nothing Bundt Cakes

Garner, NC • On-site

$10 - $13/hr

Other

Re-posted 1 hour ago

Nothing Bundt Cakes rating

5.8

Company rating: 5.8 out of 10

Based on 349 frontline employees who took The Breakroom Quiz

18th of 48 rated bakeries

Job description

Benefits:
  • Competitive salary
  • Employee discounts
  • Flexible schedule
  • Opportunity for advancement
  • Training & development
  • Free uniforms
At Nothing Bundt Cakes, we refer to our guest services representatives as Joy Creators! A Joy Creator sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. You'll get to play party planner by helping guests order the right cake for their celebrations and making sure their orders go off without a hitch. You'll make everyone feel welcomed, and you'll create an environment of generosity, happiness, and joy in your community.
But it gets even better:
  • We close early so you can enjoy your evenings.
  • We offer flexible work schedules.
  • We're keeping it casual. T-shirts and sneakers are where it's at!
  • Cake discounts. Yummm!
  • You don't have to be 18 to work here, so students can join us.
  • This job is fun. It's literally a piece of cake!
  • This is a great place to make new friends!
  • You'll get trained. Not only on crafting cake, but on growing your career.
  • We love to celebrate and bring joy to the community.
    Must be able to work nights and weekends
    Apply now. Joy is the job

Compensation: $10.00 - $13.00 per hour
Join Our Growing Family
From "Happy Birthday" to "Just Because," Nothing Bundt Cakes® is committed to bringing joy to our guests and our communities and helping make every celebration sweeter! Each bakery offers a warm and welcoming work environment with team members who embody this joy-filled brand and possess a Servant's Heart, the Spirit of a Champion and the ability to make Genuine Connections.
With over 500 bakery locations in 40+ U.S states and in Canada, there's plenty of opportunity to join our family!
Click to learn more about Nothing Bundt Cakes®.
Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate (the franchisor). All inquiries about employment should be directed to the franchise owner/operator and not to Nothing Bundt Cakes Corporate. Each franchise owner/operator is responsible for ensuring compliance with local, state and federal law.

What Nothing Bundt Cakes employees say

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Benefits

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