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Guest Service Representative Jobs in Raleigh, NC

Marriott

Guest Service Expert

Cary, NC · On-site

$14.75 - $18.75/hr

Our Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and ...

Marriott International

Guest Service Expert

Cary, NC · On-site

$14.75 - $18.75/hr

Our Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and ...

Marriott

Guest Service Expert

Cary, NC · On-site

$15.25 - $19.25/hr

Our Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and ...

The Mayton

Guest Services Representative (Part Time)

Cary, NC · On-site

$13.75 - $16.75/hr

The Guest Service Agent is responsible for providing attentive, courteous, and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue ...

Marriott North Charleston

Guest Service Agent

Raleigh, NC · On-site

$14.50 - $18.50/hr

The primary purpose of the Guest Service Agent is to greet and serve guests in a professional, gracious manner. Register guests; provide prompt and courteous service to the guest throughout their ...

Embassy Suites Raleigh Crabtree

Guest Service Agent

Raleigh, NC · On-site

$14.50 - $18.50/hr

Guest Service Agent Embassy Suites Raleigh Crabtree is seeking a dynamic Guest Service Agent. Compensation is based on experience. Company benefits include health, vision, dental, PTO, 401k, employee ...

Holiday Inn Express

Guest Service Agent

Chapel Hill, NC

$12.50 - $15.75/hr

Job title: Guest Service Agent Reports to: Front Office Manager Job purpose To consistently and professionally perform all front desk duties in accordance with hotel and brand standards.

The Fresh Market

Guest Service Specialist

Raleigh, NC · On-site

$500/wk

As the Guest Service Specialist , you will be the store's front-end point person for hospitality, guest flow and cash operations. You lead by example by maintaining efficiency, merchandising ...

Sauna House Raleigh

Guest Service Coordinator

Raleigh, NC · On-site

$23 - $27/hr

Nights and Weekend availability preferred Job Summary As a Guest Service Coordinator, you are the Director of First Impressions and the primary architect of the Sauna House environment. Your mission ...

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All JobsGuest Service Representative JobsGuest Service Representative Jobs in Raleigh, NC

Guest Service Representative information

See Raleigh, NC salary details

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$14

$17

How much do guest service representative jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for guest service representative in Raleigh, NC is $14.07, according to ZipRecruiter salary data. Most workers in this role earn between $12.60 and $15.43 per hour, depending on experience, location, and employer.

What is a guest service representative?

Guest Service Representatives are professionals who act as the primary point of contact for guests in hotels, resorts, or other hospitality settings. Their main responsibilities include greeting guests, checking them in and out, addressing inquiries, handling reservations, and ensuring guests have a pleasant stay. They often resolve guest complaints and coordinate with other departments to fulfill guest needs. Strong communication and problem-solving skills are essential for this customer-facing role.

How does a guest service representative typically collaborate with other hotel departments to ensure guest satisfaction?

Guest Service Representatives regularly coordinate with housekeeping, maintenance, and management teams to address guest needs and resolve issues promptly. For example, they may relay special room requests to housekeeping or report facility issues to the maintenance staff. Open communication and teamwork are crucial in this role to maintain a seamless guest experience and ensure that all guest concerns are handled efficiently. This cross-departmental collaboration helps create a welcoming and responsive environment for guests.

What are the key skills and qualifications needed to thrive as a guest service representative, and why are they important?

To thrive as a Guest Service Representative, you need strong customer service abilities, attention to detail, and usually at least a high school diploma or equivalent. Familiarity with property management systems, reservation software, and telephone systems is typically required. Excellent communication, problem-solving skills, and a friendly demeanor help you stand out in this role. These competencies ensure positive guest experiences, smooth front desk operations, and contribute to guest satisfaction and loyalty.

What is the difference between Guest Service Representative vs Front Desk Agent?

AspectGuest Service RepresentativeFront Desk Agent
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentHotels, resorts, customer service centersHotels, motels, hospitality establishments
Employer & IndustryHospitality, travel, customer serviceHospitality, travel, lodging
Search & Comparison IntentYesYes

Both Guest Service Representatives and Front Desk Agents work in hospitality settings, providing customer service and assisting guests. While their roles are similar, the term "Guest Service Representative" often emphasizes broader customer interactions, whereas "Front Desk Agent" specifically refers to front desk duties in hotels. Both positions require similar credentials and are used interchangeably in many establishments, but understanding the specific job description can help in choosing the right role or job listing.

Is guest service representative a stressful job?

A guest service representative role can be stressful due to handling customer complaints, managing multiple tasks, and maintaining a positive attitude in a fast-paced environment. Good communication skills and the ability to stay calm under pressure help manage job-related stress.

What are popular job titles related to Guest Service Representative jobs in Raleigh, NC?

For Guest Service Representative jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Guest Service Representative jobs in Raleigh, NC look for?

The top searched job categories for Guest Service Representative jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Guest Service Representative jobs?

Cities near Raleigh, NC with the most Guest Service Representative job openings:

Guest Service Representative jobs near you
Infographic showing various Guest Service Representative job openings in Raleigh, NC as of September 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $29,264 per year, or $14.1 per hour.

Part Time Guest Service Representative/Front Desk Springhill Suites-Raleigh/Cary

Cary, NC

CMC Hotels
Traveler Accommodation • 201 - 500 employees
Learn more about CMC Hotelsexternal

$13.25 - $16.25/hr

Part-time

Retirement, PTO

Posted 25 days ago

Job description

Are you looking for a Company you can "GROW" with, Look no farther, CMC Hotels can provide this opportunity to you. We believe in Growing People. Our people are the Heart of our organization. The growth and success of our portfolio will be possible by the contribution of our associates who will be recognized, grow and succeed with us.

SpringHill Suites Raleigh Cary has an opening for an energetic and dynamic Guest Service Representative to work PT, flexible hrs AM & PM shifts. Previous hotel experience is highly desired.

Come join a team that believes in Growing People! We offer the following benefits to our associates, based on eligibility:

  • Wages based on experience
  • Paid Vacation
  • Holiday Pay
  • 401K
  • Hotel Discounts

Job Description-Responsible for the needs of all guests, during the check-in and check-out process as well as in house.

Job Duties:

  • Interfacing with the previous shift and managers to be updated on hotel activities.
  • Provide expedient check-in/check-out service
  • Provide superior guest service
  • Entering/changing reservation information on PMS
  • Processing payments from guests
  • Provide guests with information concerning hotel policies and amenities/services

Job Requirements:

  • Must possess Excellent customer service and communication skills
  • Be self motivated and able to work independently
  • Knowledge of Fosse operating system a plus
  • Clean background check, and reliable transportation a must.
  • Ability to work in a standing position for long periods of time.
  • Ability to handle comments and suggestions.
  • Proven Guest Service Skills