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Guest Service Representative Jobs in Raleigh, NC

Nothing Bundt Cakes

Guest Service Representative

Raleigh, NC · On-site

$13 - $16/hr

At Nothing Bundt Cakes , we refer to our guest services representatives as Joy Creators ! A Joy Creator sweetens up the place, setting the mood and making a stop in the bakery an event worth posting ...

Nothing Bundt Cakes

Guest Service Representative

Raleigh, NC · On-site

$12 - $14.50/hr

At Nothing Bundt Cakes , we refer to our guest services representatives as Joy Creators ! A Joy Creator sweetens up the place, setting the mood and making a stop in the bakery an event worth posting ...

Schulte

Guest Service Representative (PT)

Chapel Hill, NC · On-site

$11.25 - $13.75/hr

Guest Service Representative Schulte Hospitality Group is seeking a dynamic, service-oriented Guest Service Representative to join our team! SHG is an organization whose success is rooted in its ...

Schulte

Guest Service Representative (PT)

Chapel Hill, NC · On-site

$12.50 - $15.25/hr

Schulte Hospitality Group is seeking a dynamic, service-oriented Guest Service Representative to join our team! SHG is an organization whose success is rooted in its service culture. Our mission is ...

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Guest Service Representative information

See Raleigh, NC salary details

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How much do guest service representative jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for guest service representative in Raleigh, NC is $14.07, according to ZipRecruiter salary data. Most workers in this role earn between $12.60 and $15.43 per hour, depending on experience, location, and employer.

What is a guest service representative?

Guest Service Representatives are professionals who act as the primary point of contact for guests in hotels, resorts, or other hospitality settings. Their main responsibilities include greeting guests, checking them in and out, addressing inquiries, handling reservations, and ensuring guests have a pleasant stay. They often resolve guest complaints and coordinate with other departments to fulfill guest needs. Strong communication and problem-solving skills are essential for this customer-facing role.

How does a guest service representative typically collaborate with other hotel departments to ensure guest satisfaction?

Guest Service Representatives regularly coordinate with housekeeping, maintenance, and management teams to address guest needs and resolve issues promptly. For example, they may relay special room requests to housekeeping or report facility issues to the maintenance staff. Open communication and teamwork are crucial in this role to maintain a seamless guest experience and ensure that all guest concerns are handled efficiently. This cross-departmental collaboration helps create a welcoming and responsive environment for guests.

What are the key skills and qualifications needed to thrive as a guest service representative, and why are they important?

To thrive as a Guest Service Representative, you need strong customer service abilities, attention to detail, and usually at least a high school diploma or equivalent. Familiarity with property management systems, reservation software, and telephone systems is typically required. Excellent communication, problem-solving skills, and a friendly demeanor help you stand out in this role. These competencies ensure positive guest experiences, smooth front desk operations, and contribute to guest satisfaction and loyalty.

What is the difference between Guest Service Representative vs Front Desk Agent?

AspectGuest Service RepresentativeFront Desk Agent
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentHotels, resorts, customer service centersHotels, motels, hospitality establishments
Employer & IndustryHospitality, travel, customer serviceHospitality, travel, lodging
Search & Comparison IntentYesYes

Both Guest Service Representatives and Front Desk Agents work in hospitality settings, providing customer service and assisting guests. While their roles are similar, the term "Guest Service Representative" often emphasizes broader customer interactions, whereas "Front Desk Agent" specifically refers to front desk duties in hotels. Both positions require similar credentials and are used interchangeably in many establishments, but understanding the specific job description can help in choosing the right role or job listing.

Is guest service representative a stressful job?

A guest service representative role can be stressful due to handling customer complaints, managing multiple tasks, and maintaining a positive attitude in a fast-paced environment. Good communication skills and the ability to stay calm under pressure help manage job-related stress.

What are popular job titles related to Guest Service Representative jobs in Raleigh, NC?

For Guest Service Representative jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Guest Service Representative jobs in Raleigh, NC look for?

The top searched job categories for Guest Service Representative jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Guest Service Representative jobs?

Cities near Raleigh, NC with the most Guest Service Representative job openings:

Guest Service Representative jobs near you
Infographic showing various Guest Service Representative job openings in Raleigh, NC as of September 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $29,264 per year, or $14.1 per hour.

Guest Service Representative

Durham, NC • On-site

Nothing Bundt Cakes - Durham/Chapel Hill
See more jobs at Nothing Bundt Cakes - Durham/Chapel Hillexternal

$12 - $16/hr

Part-time

Re-posted 29 days ago

Job description

Benefits:
  • Free uniforms
  • Training & development
  • Company parties
  • Competitive salary
  • Employee discounts
  • Flexible schedule

The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Guest Service Representative is the first point of brand contact in our bakery and serves in an essential role to engage and bring joy to our guests, create a memorable experience and leave a positive, lasting impression. The Guest Service Representative embodies NbC core values and demonstrates a strong commitment to guest satisfaction as well as excellence and efficiency in the workplace.
 
Accountabilities/Duties: 

  • Promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs, and follows NbC Sweet Steps of Service to create a superior guest experience.   
  • Maintains strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions, and complimentary retail merchandise.   
  • Suggests additional merchandise, including balloons, candles, and cards, to complete a unique celebration. 
  • Processes guest orders efficiently and accurately utilizing the point-of-sale system and invite guests to join NbC Email Club to benefit from special promotions and remain connected. 
  • Upholds a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows, and other surfaces. 
  • Replenishes retail merchandise and cake display case to ensure a strong visual presentation. 
  • Assists the Crafter in preparing cake decorations and packaging supplies as needed. 
  • Complies with all health and safety guidelines and NbC policies and procedures, including strict adherence to dress code and personal hygiene.  
  • Maintains a consistent work attendance and punctuality record.  
 
Core Values and Competencies: 
  • Servant’s Heart
    • Goes above and beyond to support the team or guest, and is reliable, trustworthy and responsive. 
    • Keeps the good of the team or guest ahead of personal interests or gain. 
    • Displays humility and empathy in interactions with others.
  • Spirit of a Champion 
    • Demonstrates pride in responsibilities, an intense drive and a passion to succeed. 
    • Takes initiative and 100% ownership of responsibilities, with zero excuses for issues within direct control.  
    • Operates with a strong sense of urgency and adheres to NbC brand standards.
  • Genuine Connections 
    • Projects warmth, enthusiasm, and optimism that attracts others. 
    • Builds positive, productive relationships with all team members. 
    • Listens actively and communicates openly, clearly and respectfully. 
 
Knowledge, Skills, and Abilities:

  • Exhibits high energy and strong interpersonal skills; is friendly, helpful, positive, patient, socially confident and communicative. 
  • Enjoys interacting with diverse people and excels at providing a superior guest experience.  
  • Can perform multiple tasks simultaneously while maintaining meticulous attention to detail. 
  • Is diligent, organized and self-motivated.  
  • Has the ability to understand and carry out oral and written instructions and request clarification when needed.
  • Is comfortable with new technology and has the ability to operate a point-of-sale system. 
  • Understands basic arithmetic; can perform calculations when needed and provide monetary change using U.S. currency. 
  • Has the capacity to stand for extended periods of time and work in a fast-paced environment. 
 
Education, Certifications and Work Experience Requirements:

  • Applicants must be 16 years of age or older. 
  • While no formal education or work experience is required, previous guest service experience at a bakery, restaurant or retail store is a plus.  
 
Work Availability: 

Must have the flexibility to work various shifts, including early mornings, evenings, weekends and holidays, based on changing business demands.