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Guest Service Host Jobs (NOW HIRING)

Play Spin Win Brands

Guest Service Host

Westmont, IL · On-site

$15/hr

The Guest Service Host serves as the first point of contact for all guests and vendors visiting our gaming cafes. This versatile role combines multiple responsibilities to deliver exceptional service ...

Play Spin Win Brands

Guest Service Host

Rockford, IL · On-site

$15/hr

The Guest Service Host serves as the first point of contact for all guests and vendors visiting our gaming cafes. This versatile role combines multiple responsibilities to deliver exceptional service ...

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Guest Service Host

Waukegan, IL · On-site

$15/hr

The Guest Service Host serves as the first point of contact for all guests and vendors visiting our gaming cafes. This versatile role combines multiple responsibilities to deliver exceptional service ...

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Guest Service Host

Lake Zurich, IL · On-site

$15/hr

The Guest Service Host serves as the first point of contact for all guests and vendors visiting our gaming cafes. This versatile role combines multiple responsibilities to deliver exceptional service ...

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Guest Service Host

Hometown, IL · On-site

$15/hr

The Guest Service Host serves as the first point of contact for all guests and vendors visiting our gaming cafes. This versatile role combines multiple responsibilities to deliver exceptional service ...

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Guest Service Host

Streamwood, IL · On-site

$13.75 - $18.75/hr

The Guest Service Host serves as the first point of contact for all guests and vendors visiting our gaming cafes. This versatile role combines multiple responsibilities to deliver exceptional service ...

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Guest Service Host

Bradley, IL · On-site

$15/hr

The Guest Service Host serves as the first point of contact for all guests and vendors visiting our gaming cafes. This versatile role combines multiple responsibilities to deliver exceptional service ...

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Guest Service Host

Fox River Grove, IL

$14.25 - $19.25/hr

The Guest Service Host serves as the first point of contact for all guests and vendors visiting our gaming cafes. This versatile role combines multiple responsibilities to deliver exceptional service ...

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Guest Service Host

Hometown, IL

$14 - $19/hr

The Guest Service Host serves as the first point of contact for all guests and vendors visiting our gaming cafes. This versatile role combines multiple responsibilities to deliver exceptional service ...

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Guest Service Host

Kankakee, IL · On-site

$15/hr

The Guest Service Host serves as the first point of contact for all guests and vendors visiting our gaming cafes. This versatile role combines multiple responsibilities to deliver exceptional service ...

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Guest Service Host

Round Lake, IL · On-site

$13.50 - $18.25/hr

The Guest Service Host serves as the first point of contact for all guests and vendors visiting our gaming cafes. This versatile role combines multiple responsibilities to deliver exceptional service ...

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Guest Service Host

Streamwood, IL · On-site

$15/hr

The Guest Service Host serves as the first point of contact for all guests and vendors visiting our gaming cafes. This versatile role combines multiple responsibilities to deliver exceptional service ...

Play Spin Win Brands

Guest Service Host

Villa Park, IL · On-site

$14 - $19/hr

The Guest Service Host serves as the first point of contact for all guests and vendors visiting our gaming cafes. This versatile role combines multiple responsibilities to deliver exceptional service ...

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Guest Service Host

Des Plaines, IL · On-site

$15/hr

The Guest Service Host serves as the first point of contact for all guests and vendors visiting our gaming cafes. This versatile role combines multiple responsibilities to deliver exceptional service ...

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Guest Service Host

Darien, IL

$13.75 - $18.50/hr

The Guest Service Host serves as the first point of contact for all guests and vendors visiting our gaming cafes. This versatile role combines multiple responsibilities to deliver exceptional service ...

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Guest Service Host

Waukegan, IL · On-site

$13.25 - $18/hr

The Guest Service Host serves as the first point of contact for all guests and vendors visiting our gaming cafes. This versatile role combines multiple responsibilities to deliver exceptional service ...

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Guest Service Host information

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How much do guest service host jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for guest service host in the United States is $15.96, according to ZipRecruiter salary data. Most workers in this role earn between $13.46 and $18.27 per hour, depending on experience, location, and employer.

What is the difference between Guest Service Host vs Front Desk Agent?

AspectGuest Service HostFront Desk Agent
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentHotels, resorts, entertainment venuesHotels, motels, hospitality establishments
Employer & IndustryHospitality, tourism, entertainmentHospitality, travel, lodging
Primary ResponsibilitiesWelcoming guests, providing information, assisting with inquiriesCheck-in/check-out, handling reservations, guest inquiries

Both roles focus on guest interaction and customer service within the hospitality industry. While a Guest Service Host emphasizes creating a welcoming atmosphere and assisting guests with their needs, a Front Desk Agent primarily handles check-in/check-out processes and reservations. The skills and credentials are similar, but the roles differ slightly in daily responsibilities and focus areas.

How does a Guest Service Host typically collaborate with other departments to enhance the guest experience?

As a Guest Service Host, you will frequently coordinate with departments such as housekeeping, maintenance, and food & beverage to address guest needs promptly and efficiently. This collaboration ensures that guests receive a seamless and positive experience, from check-in through their entire stay. Clear communication and teamwork are essential, as you may need to relay guest feedback or special requests to the appropriate team members. Building strong relationships with colleagues across departments not only helps resolve issues quickly but also contributes to a more enjoyable and supportive work environment.

What are the key skills and qualifications needed to thrive as a Guest Service Host, and why are they important?

To thrive as a Guest Service Host, you need excellent interpersonal skills, a customer service mindset, and often a high school diploma or equivalent. Familiarity with reservation software, point-of-sale (POS) systems, and basic office equipment is typically required. Strong communication, problem-solving abilities, and a positive attitude help you create memorable guest experiences. These skills are crucial for ensuring guest satisfaction, handling inquiries efficiently, and representing the establishment professionally.

What are Guest Service Hosts?

Guest Service Hosts are professionals responsible for greeting and assisting guests in various settings such as hotels, resorts, theme parks, or hospitality venues. Their main duties include welcoming guests, answering questions, providing information about services and amenities, and ensuring a pleasant experience for every visitor. Guest Service Hosts often handle guest requests, resolve complaints, and coordinate with other staff to maintain high service standards. They play a crucial role in creating a positive first impression and fostering guest satisfaction.
What cities are hiring for Guest Service Host jobs? Cities with the most Guest Service Host job openings:
Who are the top companies hiring for Guest Service Host jobs? The top employers for Guest Service Host jobs are:
What are popular job titles related to Guest Service Host jobs? For Guest Service Host jobs, the most frequently searched job titles are:
Guest Service Host jobs near you

Guest Service Host

Play Spin Win Brands

Glendale Heights, IL • On-site

$15/hr

Part-time

Posted 23 days ago

Job description

With over 85 locations, Dotty's, Stella's Place & Shelby's are Chicagolands' Premier Destinations for Slots and Video Poker. Our three brands, are neighborhood gathering places for adults to enjoy a light meal and video gaming in the comfort of a welcoming and friendly environment.
Description: The Guest Service Host serves as the first point of contact for all guests and vendors visiting our gaming cafes. This versatile role combines multiple responsibilities to deliver exceptional service, ensuring every guest enjoys an outstanding gaming experience. The Guest Service Host is someone who is welcoming, customer-focused, and understands the importance of prioritizing guest satisfaction while maintaining efficient operations. Expectations:
  • Act with integrity and honesty in all work-related duties.
  • Maintain the operations of the store independently during each scheduled shift.
  • Maintain a positive work environment for employees, guests, and vendors.
  • Uphold state, local, and company standards, regulations, and site inspections
  • Collaborate with fellow employees and managers.

Responsibilities:
  • Provide exceptional customer service.
    • Genuinely create memorable experiences for all our guests, every shift, every day, every time.
    • Anticipate customer needs by actively listening and offering tailored solutions.
  • Be knowledgeable of vgt machines, games, and features, and how to resolve machine issues.
  • Enthusiastically promote marketing initiatives consistently to every guest.
    • Accurately document guest activity and records.
  • Maintain the highest standard of cleanliness and sanitation.
    • Clean and sanitize café and gaming areas, restrooms, kitchen spaces, and common areas maintaining a tidy appearance.
    • Empty trash bins and ensure proper disposal of waste.
    • Perform deep cleaning tasks, as needed.
  • Effectively communicate business needs including but not limited to issues such as guest feedback, broken equipment, and/or low product inventory.
  • Responsibly manage financial transactions including cash drawer, sales, daily deposits, and tips.
  • Prohibit underage patrons from purchasing alcohol or gambling by ID'ing every guest, every time.
  • Actively support liquor, gaming, health, and other regulatory inspectors to ensure compliance and maintain strong professional relationships.
  • Prepare and serve food and beverage items, ensuring consistent food quality and standards.
    • Sample food items for guests throughout shift.
    • Record cooler and freezer temperatures each shift.
  • Successfully complete certification courses within 30 days of hire.
    • Basset, Allergen, sexual harassment, and Illinois Food Manager
  • Providing a safe environment for staff, guests, and vendors.
    • Locking doors and setting alarms.
    • Reporting safety hazards or concerns such as torn carpet or defective furniture.
    • Maintains regular and consistent attendance and punctuality.
    • Perform other duties as requested by management.

Skills and Experience:
  • Must be 21 years of age
  • Previous customer service experience is preferred.
  • Must have a reliable form of transportation.
  • Able to use a touch-sensitive POS system.
  • Being able to bend, reach, lift and/or carry 15 pounds.
  • Knowledge of the service environment.
  • Strong interpersonal skills and the ability to work as part of a team.
  • Attend meetings and trainings as required by management.

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