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Guest Relations Manager Jobs in Decatur, GA (NOW HIRING)

Bob Steele Salon

Front Desk - West Cobb

Marietta, GA · On-site

$12.75 - $16.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Description Guest Relations - Front Desk Associate Atlanta, GA Full-Time or Part-Time Bob Steele ... Handle client concerns with empathy and involve management when necessary * Learn product lines ...

Bob Steele Salon

Front Desk - Vinings

Atlanta, GA · On-site

$13.50 - $17.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Description Guest Relations - Front Desk Associate Atlanta, GA Full-Time or Part-Time Bob Steele ... Handle client concerns with empathy and involve management when necessary * Learn product lines ...

Marriott

Front Office Manager

Atlanta, GA · On-site

... for guest relations. Strives to improve service performance. Empowers employees to provide ... Managing and Conducting Human Resource Activities Identifies the developmental needs of others and ...

Marriott International

Front Office Manager

Atlanta, GA · On-site

$74K - $92K/yr

... guest relations. • Displays leadership in guest hospitality, exemplifies excellent customer ... Managing and Conducting Human Resource Activities • Identifies the developmental needs of others ...

K5 Hospitality

Restaurant Manager

Atlanta, GA · On-site

$50K - $70K/yr

  • Medical

  • Dental

  • Vision

  • PTO

Skilled in handling guest relations, conflict resolution, and service recovery. * Organized, detail-oriented, and calm under pressure. * A hands-on manager with a "lead by example" mentality and ...

K5 Hospitality

Restaurant Manager

Atlanta, GA · On-site

$50K - $70K/yr

  • Medical

  • Dental

  • Vision

  • PTO

Skilled in handling guest relations, conflict resolution, and service recovery. * Organized, detail-oriented, and calm under pressure. * A hands-on manager with a "lead by example" mentality and ...

Buckhead Woodhouse

Spa Manager

Atlanta, GA · On-site

$50K - $65K/yr

  • PTO

Experience in guest relations and management is necessary. Skills include: administrative, computer, organizational, communication, retailing, and training. Woodhouse Employee Perks include:

Valor Hospitality Partners

Guest Services Agent

Roswell, GA · On-site

$13.75 - $17.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Manage guest check-ins/check-outs in accordance with hotel credit/cash handling policies; verify ... Three to twelve months of employment in a related position guest relation position with this ...

Valor Hospitality

Guest Services Agent

Roswell, GA · On-site

$14 - $17.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Manage guest check-ins/check-outs in accordance with hotel credit/cash handling policies; verify ... Three to twelve months of employment in a related position guest relation position with this ...

Valor Hospitality Partners

Guest Services Agent

Roswell, GA · On-site

$13.75 - $17.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Manage guest check-ins/check-outs in accordance with hotel credit/cash handling policies; verify ... Three to twelve months of employment in a related position guest relation position with this ...

Modena Ristorante Vinoteca Llc

Be Seen First

Restaurant Manager

Marietta, GA · On-site

$25 - $35/hr

... guest relations, and is accountable for service standards, staff performance, scheduling, and ... The Front of House Manager works closely with the kitchen and management team to ensure seamless ...

Modena Ristorante Vinoteca Llc

Be Seen First

Restaurant Manager

Marietta, GA · On-site

$25 - $35/hr

... guest relations, and is accountable for service standards, staff performance, scheduling, and ... The Front of House Manager works closely with the kitchen and management team to ensure seamless ...

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Showing results 41-60

All JobsGuest Relations JobsGuest Relations Manager JobsGuest Relations Manager Jobs in Decatur, GA

Guest Relations Manager information

See Decatur, GA salary details

$22.5K

$53.5K

$81.5K

How much do guest relations manager jobs pay per year?

As of Aug 18, 2026, the average yearly pay for guest relations manager in Decatur, GA is $53,458.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,200.00 and $71,800.00 per year, depending on experience, location, and employer.

What does a guest relations manager do?

A Guest Relations Manager is responsible for ensuring that guests have a positive and memorable experience at a hotel, resort, or similar establishment. They handle guest inquiries, resolve complaints, and coordinate with other departments to meet guest needs. Their role often includes supervising front desk staff, managing VIP guests, and implementing service standards. By maintaining high levels of customer satisfaction, they help build the reputation and success of the business.

What does a guest relations manager do?

A guest relations manager works in the hospitality industry and ensures customer satisfaction in their company. They often work for hotels and resorts. As a guest relations manager, you train current and new employees, handle customer service complaints or issues, and perform other management and administrative duties. This career requires extensive experience in customer service in the hospitality industry. Some guest relations managers earn an associate or bachelor’s degree in hospitality. Additional qualifications are excellent communication, leadership, and management skills.

What are the key skills and qualifications needed to thrive as a guest relations manager?

To thrive as a Guest Relations Manager, you need expertise in hospitality management, customer service, and conflict resolution, often supported by a degree in hospitality or related experience. Familiarity with property management systems (PMS), booking platforms, and guest feedback tools is typically required. Exceptional interpersonal skills, problem-solving abilities, and cultural sensitivity help you exceed guest expectations and handle diverse situations. These skills and qualities are vital to ensuring guest satisfaction, maintaining a positive reputation, and driving repeat business in the hospitality industry.

What are some common challenges faced by guest relations managers and how can they be effectively addressed?

Guest Relations Managers often encounter challenges such as handling difficult guest complaints, managing high guest expectations, and maintaining service consistency during peak periods. Effectively addressing these challenges requires strong communication skills, quick problem-solving abilities, and a proactive approach to guest satisfaction. Building a supportive team environment and maintaining open channels of communication with other departments—like housekeeping, front desk, and food & beverage—are also crucial for ensuring seamless guest experiences and resolving issues promptly.

What is the difference between Guest Relations Manager vs Front Desk Agent?

AspectGuest Relations ManagerFront Desk Agent
ResponsibilitiesOversees guest experience, handles complaints, manages guest servicesChecks in/out guests, provides information, handles reservations
CredentialsHigh school diploma or equivalent; hospitality experience often preferredHigh school diploma; customer service skills
Work EnvironmentHotel lobby, guest areas, management officesFront desk, reception area
Industry UsageHotels, resorts, hospitality managementHotels, motels, hospitality industry

The Guest Relations Manager focuses on enhancing guest satisfaction and resolving issues, often overseeing staff and guest services. In contrast, the Front Desk Agent handles daily check-ins, reservations, and guest inquiries. Both roles require customer service skills and hospitality knowledge, but the manager position involves more oversight and strategic responsibilities.

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For Guest Relations Manager jobs in Decatur, GA, the most frequently searched job titles are:

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The top searched job categories for Guest Relations Manager jobs in Decatur, GA are:

What cities near Decatur, GA are hiring for Guest Relations Manager jobs?

Cities near Decatur, GA with the most Guest Relations Manager job openings:

Guest Relations Manager jobs near you
Infographic showing various Guest Relations Manager job openings in Decatur, GA as of August 2026, with employment types broken down into 84% Full Time, 15% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $53,458 per year, or $25.7 per hour.

Front Desk - West Cobb

Bob Steele Salon

Marietta, GA • On-site

$12.75 - $16.25/hr

Full-time, Part-time

Medical, Dental, Vision, Life, Retirement

Re-posted 6 days ago

Job description

Description
Guest Relations - Front Desk Associate
Atlanta, GA
Full-Time or Part-Time
Bob Steele Salon - A So Chic Salon Brand
About the Role
Bob Steele Salon is seeking a warm, polished, and professional Front Desk Associate to join our Guest Relations team. As the face of the salon, you'll create an exceptional first impression and ensure every client feels welcomed, cared for, and confident from check-in to checkout. Our Guest Relations team is the first face clients see-and the vibe you set matters. You'll be the go-to person for creating great first impressions, helping the day run smoothly, and making sure every guest feels like a VIP.
What You'll Do
  • Welcome clients with a friendly, professional demeanor
  • Check guests in/out accurately and efficiently
  • Maintain an organized, clean, and inviting front desk and lobby area
  • Restock and tidy product displays and retail shelves
  • Prepare and refresh the beverage area for guests
  • Conduct tours for first-time visitors to highlight services and amenities
  • Support service providers by pre-booking and recommending follow-up services
  • Answer phones, assist with scheduling, and support the call center as needed
  • Handle client concerns with empathy and involve management when necessary
  • Learn product lines (Pureology and Oribe) and make recommendations
  • Embrace a "Yes" attitude-delivering excellent guest service at every touchpoint
What We're Looking For
  • Friendly, polished, and fashion-forward appearance
  • Excellent communication and interpersonal skills
  • Strong organizational skills and attention to detail
  • Ability to remember client names and build rapport
  • Willingness to arrive 30 minutes before opening for daily setup
  • Minimum 18 years of age
  • Authorized to work in the United States
Employee Perks & Benefits
  • 401(k) with company match
  • Complimentary hair services
  • Employee discounts on all retail products
  • Health, dental, and vision insurance (for full-time employees)
  • Employer-paid life insurance ($15K policy for full time employees)
  • Exposure to top-tier brands: Aveda, Pureology, Oribe & more
Why Work With Us?
Bob Steele Salon is part of So Chic Salon Brands, Inc., known for our friendly, professional, and team-focused culture. We're committed to continued education, personal growth, and delivering a luxury-level guest experience. Our stylists follow a clear career path-from recent graduates to Elite and Luxe professionals-ensuring growth at every stage.
Ready to be the face of a premier salon experience?
Apply now and join a team that's passionate about making every guest feel confident, beautiful, and seen.

Apply