Assistant General Manager
$50K - $60K/yr
Assistant General Manager The Assistant General Manager (AGM) supports the General Manager (GM) in ... Resolve guest complaints, enhance guest relations, and encourage repeat business. * Assist in sales ...
Assistant General Manager
$50K - $60K/yr
Assistant General Manager The Assistant General Manager (AGM) supports the General Manager (GM) in ... Resolve guest complaints, enhance guest relations, and encourage repeat business. * Assist in sales ...
Assistant General Manager
$50K - $60K/yr
Assistant General Manager The Assistant General Manager (AGM) supports the General Manager (GM) in ... Resolve guest complaints, enhance guest relations, and encourage repeat business. * Assist in sales ...
Assistant General Manager
$50K - $60K/yr
Assistant General Manager The Assistant General Manager (AGM) supports the General Manager (GM) in ... Resolve guest complaints, enhance guest relations, and encourage repeat business. * Assist in sales ...
Assistant General Manager
Marietta, GA · On-site
$50K - $60K/yr
Assistant General Manager The Assistant General Manager (AGM) supports the General Manager (GM) in ... Resolve guest complaints, enhance guest relations, and encourage repeat business. * Assist in sales ...
Assistant General Manager
Marietta, GA · On-site
$50K - $60K/yr
Assistant General Manager The Assistant General Manager (AGM) supports the General Manager (GM) in ... Resolve guest complaints, enhance guest relations, and encourage repeat business. * Assist in sales ...
Guest Service Agent
Atlanta, GA · On-site
$14.50 - $18.25/hr
Medical
Dental
Vision
Life
Retirement
PTO
... Manager. The GSA serves as the point person with regard to the Front Desk technology systems and in-house guest relations during their shift. The GSA is first point of contact and therefore ...
Guest Service Agent
Atlanta, GA · On-site
$14.50 - $18.25/hr
Medical
Dental
Vision
Life
Retirement
PTO
... Manager. The GSA serves as the point person with regard to the Front Desk technology systems and in-house guest relations during their shift. The GSA is first point of contact and therefore ...
Guest Service Agent
$14.50 - $18.25/hr
Medical
Dental
Vision
Life
Retirement
PTO
... Manager. The GSA serves as the point person with regard to the Front Desk technology systems and in-house guest relations during their shift. The GSA is first point of contact and therefore ...
Guest Service Agent
$14.50 - $18.25/hr
Medical
Dental
Vision
Life
Retirement
PTO
... Manager. The GSA serves as the point person with regard to the Front Desk technology systems and in-house guest relations during their shift. The GSA is first point of contact and therefore ...
Guest Service Agent
Atlanta, GA · On-site
$14.50 - $18.25/hr
Medical
Dental
Vision
Life
Retirement
PTO
... Manager. The GSA serves as the point person with regard to the Front Desk technology systems and in-house guest relations during their shift. The GSA is first point of contact and therefore ...
Guest Service Agent
Atlanta, GA · On-site
$14.50 - $18.25/hr
Medical
Dental
Vision
Life
Retirement
PTO
... Manager. The GSA serves as the point person with regard to the Front Desk technology systems and in-house guest relations during their shift. The GSA is first point of contact and therefore ...
Guest Service Agent
Atlanta, GA · On-site
$14.50 - $18.25/hr
Medical
Dental
Vision
Life
Retirement
PTO
... Manager. The GSA serves as the point person with regard to the Front Desk technology systems and in-house guest relations during their shift. The GSA is first point of contact and therefore ...
Guest Service Agent
Atlanta, GA · On-site
$14.50 - $18.25/hr
Medical
Dental
Vision
Life
Retirement
PTO
... Manager. The GSA serves as the point person with regard to the Front Desk technology systems and in-house guest relations during their shift. The GSA is first point of contact and therefore ...
Guest Service Agent
Atlanta, GA · On-site
$14.50 - $18.25/hr
Medical
Dental
Vision
Life
Retirement
PTO
... Manager. The GSA serves as the point person with regard to the Front Desk technology systems and in-house guest relations during their shift. The GSA is first point of contact and therefore ...
Guest Service Agent
Atlanta, GA · On-site
$14.50 - $18.25/hr
Medical
Dental
Vision
Life
Retirement
PTO
... Manager. The GSA serves as the point person with regard to the Front Desk technology systems and in-house guest relations during their shift. The GSA is first point of contact and therefore ...
Guest Service Agent
Peachtree Corners, GA · On-site
$14.25 - $18/hr
Medical
Dental
Vision
Life
Retirement
PTO
... Manager. The GSA serves as the point person with regard to the Front Desk technology systems and in-house guest relations during their shift. The GSA is first point of contact and therefore ...
Guest Service Agent
Peachtree Corners, GA · On-site
$14.25 - $18/hr
Medical
Dental
Vision
Life
Retirement
PTO
... Manager. The GSA serves as the point person with regard to the Front Desk technology systems and in-house guest relations during their shift. The GSA is first point of contact and therefore ...
Guest Services Representative
Snellville, GA · On-site
$11.75 - $14.25/hr
Medical
Dental
Vision
Retirement
PTO
Notify General Manager or equivalentimmediatelyof any guest, employee, or cash concerns * Provide ... relations and etiquette, upselling techniques, to ensure the effective operation of the front ...
Guest Services Representative
Snellville, GA · On-site
$11.75 - $14.25/hr
Medical
Dental
Vision
Retirement
PTO
Notify General Manager or equivalentimmediatelyof any guest, employee, or cash concerns * Provide ... relations and etiquette, upselling techniques, to ensure the effective operation of the front ...
Guest Services Representative
Snellville, GA · On-site
$11.75 - $14.25/hr
Medical
Dental
Vision
Life
Retirement
PTO
Notify General Manager or equivalent immediately of any guest, employee, or cash concerns * Provide ... relations and etiquette, upselling techniques, to ensure the effective operation of the front ...
Guest Services Representative
Snellville, GA · On-site
$11.75 - $14.25/hr
Medical
Dental
Vision
Life
Retirement
PTO
Notify General Manager or equivalent immediately of any guest, employee, or cash concerns * Provide ... relations and etiquette, upselling techniques, to ensure the effective operation of the front ...
General Manager
Atlanta, GA · On-site
Medical
Dental
Vision
PTO
General Managers are directly involved with guest relations, supporting and contributing to company objectives and strategies, assisting with opening other stores and assisting their Area Director ...
General Manager
Atlanta, GA · On-site
Medical
Dental
Vision
PTO
General Managers are directly involved with guest relations, supporting and contributing to company objectives and strategies, assisting with opening other stores and assisting their Area Director ...
Guest Services Representative
Snellville, GA · On-site
$11.75 - $14.25/hr
Medical
Dental
Vision
Life
Retirement
PTO
Notify General Manager or equivalent immediately of any guest, employee, or cash concerns * Provide ... relations and etiquette, upselling techniques, to ensure the effective operation of the front ...
Guest Services Representative
Snellville, GA · On-site
$11.75 - $14.25/hr
Medical
Dental
Vision
Life
Retirement
PTO
Notify General Manager or equivalent immediately of any guest, employee, or cash concerns * Provide ... relations and etiquette, upselling techniques, to ensure the effective operation of the front ...
General Manager
Atlanta, GA · On-site
Medical
Dental
Vision
PTO
General Managers are directly involved with guest relations, supporting and contributing to company objectives and strategies, assisting with opening other stores and assisting their Area Director ...
General Manager
Atlanta, GA · On-site
Medical
Dental
Vision
PTO
General Managers are directly involved with guest relations, supporting and contributing to company objectives and strategies, assisting with opening other stores and assisting their Area Director ...
Restaurant General Manager
Norcross, GA · On-site
$51K - $70K/yr
This includes but is not limited to: product preparation and delivery, guest relations, restaurant maintenance and repair, inventory management, team management, recruiting and retention of hourly ...
Restaurant General Manager
Norcross, GA · On-site
$51K - $70K/yr
This includes but is not limited to: product preparation and delivery, guest relations, restaurant maintenance and repair, inventory management, team management, recruiting and retention of hourly ...
Front Desk - Smyrna
Smyrna, GA · On-site
$13.75 - $17.50/hr
Medical
Dental
Vision
Life
Retirement
Description Guest Relations - Front Desk Associate Atlanta, GA (or your specific location ... Handle client concerns with empathy and involve management when necessary * Learn product lines ...
Front Desk - Smyrna
Smyrna, GA · On-site
$13.75 - $17.50/hr
Medical
Dental
Vision
Life
Retirement
Description Guest Relations - Front Desk Associate Atlanta, GA (or your specific location ... Handle client concerns with empathy and involve management when necessary * Learn product lines ...
Front Desk - Atlanta
Atlanta, GA · On-site
$13.50 - $17.25/hr
Medical
Dental
Vision
Life
Retirement
Description Guest Relations - Front Desk Associate Atlanta, GA Full-Time or Part-Time Bob Steele ... Handle client concerns with empathy and involve management when necessary * Learn product lines ...
Front Desk - Atlanta
Atlanta, GA · On-site
$13.50 - $17.25/hr
Medical
Dental
Vision
Life
Retirement
Description Guest Relations - Front Desk Associate Atlanta, GA Full-Time or Part-Time Bob Steele ... Handle client concerns with empathy and involve management when necessary * Learn product lines ...
Front Desk - West Cobb
Marietta, GA · On-site
$12.75 - $16.25/hr
Medical
Dental
Vision
Life
Retirement
Description Guest Relations - Front Desk Associate Atlanta, GA Full-Time or Part-Time Bob Steele ... Handle client concerns with empathy and involve management when necessary * Learn product lines ...
Front Desk - West Cobb
Marietta, GA · On-site
$12.75 - $16.25/hr
Medical
Dental
Vision
Life
Retirement
Description Guest Relations - Front Desk Associate Atlanta, GA Full-Time or Part-Time Bob Steele ... Handle client concerns with empathy and involve management when necessary * Learn product lines ...
Front Desk - Smyrna
Smyrna, GA · On-site
$13.75 - $17.50/hr
Medical
Dental
Vision
Life
Retirement
Description Guest Relations - Front Desk Associate Atlanta, GA (or your specific location ... Handle client concerns with empathy and involve management when necessary * Learn product lines ...
Front Desk - Smyrna
Smyrna, GA · On-site
$13.75 - $17.50/hr
Medical
Dental
Vision
Life
Retirement
Description Guest Relations - Front Desk Associate Atlanta, GA (or your specific location ... Handle client concerns with empathy and involve management when necessary * Learn product lines ...
Front Desk - Vinings
Atlanta, GA · On-site
$13.50 - $17.25/hr
Medical
Dental
Vision
Life
Retirement
Description Guest Relations - Front Desk Associate Atlanta, GA Full-Time or Part-Time Bob Steele ... Handle client concerns with empathy and involve management when necessary * Learn product lines ...
Front Desk - Vinings
Atlanta, GA · On-site
$13.50 - $17.25/hr
Medical
Dental
Vision
Life
Retirement
Description Guest Relations - Front Desk Associate Atlanta, GA Full-Time or Part-Time Bob Steele ... Handle client concerns with empathy and involve management when necessary * Learn product lines ...
Guest Relations Manager information
See Decatur, GA salary details
$22.5K - $27.8K
14% of jobs
$27.8K - $33.2K
10% of jobs
$33.9K is the 25th percentile. Wages below this are outliers.
$33.2K - $38.6K
12% of jobs
$38.6K - $43.9K
6% of jobs
$43.9K - $49.3K
7% of jobs
The median wage is $50.2K / yr.
$49.3K - $54.7K
6% of jobs
$54.7K - $60K
1% of jobs
$60K - $65.4K
9% of jobs
$70.5K is the 75th percentile. Wages above this are outliers.
$65.4K - $70.8K
11% of jobs
$70.8K - $76.2K
14% of jobs
$76.2K - $81.5K
11% of jobs
$22.5K
$53.5K
$81.5K
How much do guest relations manager jobs pay per year?
As of Aug 18, 2026, the average yearly pay for guest relations manager in Decatur, GA is $53,458.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,200.00 and $71,800.00 per year, depending on experience, location, and employer.
What does a guest relations manager do?
A Guest Relations Manager is responsible for ensuring that guests have a positive and memorable experience at a hotel, resort, or similar establishment. They handle guest inquiries, resolve complaints, and coordinate with other departments to meet guest needs. Their role often includes supervising front desk staff, managing VIP guests, and implementing service standards. By maintaining high levels of customer satisfaction, they help build the reputation and success of the business.
What does a guest relations manager do?
A guest relations manager works in the hospitality industry and ensures customer satisfaction in their company. They often work for hotels and resorts. As a guest relations manager, you train current and new employees, handle customer service complaints or issues, and perform other management and administrative duties. This career requires extensive experience in customer service in the hospitality industry. Some guest relations managers earn an associate or bachelor’s degree in hospitality. Additional qualifications are excellent communication, leadership, and management skills.
What are the key skills and qualifications needed to thrive as a guest relations manager?
To thrive as a Guest Relations Manager, you need expertise in hospitality management, customer service, and conflict resolution, often supported by a degree in hospitality or related experience. Familiarity with property management systems (PMS), booking platforms, and guest feedback tools is typically required. Exceptional interpersonal skills, problem-solving abilities, and cultural sensitivity help you exceed guest expectations and handle diverse situations. These skills and qualities are vital to ensuring guest satisfaction, maintaining a positive reputation, and driving repeat business in the hospitality industry.
What are some common challenges faced by guest relations managers and how can they be effectively addressed?
Guest Relations Managers often encounter challenges such as handling difficult guest complaints, managing high guest expectations, and maintaining service consistency during peak periods. Effectively addressing these challenges requires strong communication skills, quick problem-solving abilities, and a proactive approach to guest satisfaction. Building a supportive team environment and maintaining open channels of communication with other departments—like housekeeping, front desk, and food & beverage—are also crucial for ensuring seamless guest experiences and resolving issues promptly.
What is the difference between Guest Relations Manager vs Front Desk Agent?
| Aspect | Guest Relations Manager | Front Desk Agent |
|---|---|---|
| Responsibilities | Oversees guest experience, handles complaints, manages guest services | Checks in/out guests, provides information, handles reservations |
| Credentials | High school diploma or equivalent; hospitality experience often preferred | High school diploma; customer service skills |
| Work Environment | Hotel lobby, guest areas, management offices | Front desk, reception area |
| Industry Usage | Hotels, resorts, hospitality management | Hotels, motels, hospitality industry |
The Guest Relations Manager focuses on enhancing guest satisfaction and resolving issues, often overseeing staff and guest services. In contrast, the Front Desk Agent handles daily check-ins, reservations, and guest inquiries. Both roles require customer service skills and hospitality knowledge, but the manager position involves more oversight and strategic responsibilities.
More about Guest Relations Manager jobs
What are popular job titles related to Guest Relations Manager jobs in Decatur, GA?
For Guest Relations Manager jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Guest Relations Manager jobs in Decatur, GA look for?
The top searched job categories for Guest Relations Manager jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Guest Relations Manager jobs?
Cities near Decatur, GA with the most Guest Relations Manager job openings:
$50K - $60K/yr
Full-time
Re-posted 14 days ago
Job description
Assistant General Manager
The Assistant General Manager (AGM) supports the General Manager (GM) in overseeing hotel operations, ensuring guest satisfaction, and maintaining profitability. This role requires strong leadership, organizational, and customer service skills.
Compensation: $50,000 - $60,000
Key Responsibilities:
- Assist in managing hotel departments, ensuring compliance with brand standards and policies.
- Monitor guest satisfaction and implement improvements.
- Supervise department managers, assist in hiring, training, and performance evaluations.
- Support financial management, including budgeting, expense control, and financial reporting.
- Resolve guest complaints, enhance guest relations, and encourage repeat business.
- Assist in sales and marketing efforts to drive revenue and occupancy.
- Ensure compliance with health, safety, and security regulations.
- Act as GM in their absence and perform other assigned duties.
Qualifications:
- 3+ years in hotel management or a related leadership role.
- Strong leadership, problem-solving, and communication skills.
- Familiarity with property management systems (PMS) and financial reports.
- Flexible availability, including weekends and holidays.
Core Competencies:
- Excellent organizational and time-management skills.
- Strong customer service and attention to detail.
- Financial acumen and ability to interpret performance data.
- Team-building and conflict-resolution abilities.
- Strategic thinking and decision-making skills.