ZipRecruiter

Log In

1

Guest Relations Manager Jobs in Decatur, GA (NOW HIRING)

Emory Healthcare

Guest Services Manager

Atlanta, GA · On-site

Manages the operations of valet parking, guest services, Rollins Pavilion and/or Mason House ... A bachelor's degree in public relations or related field (hospitality, communications) preferred.

Corner Bakery

Shift Supervisor

Atlanta, GA · On-site

$14.50 - $18.25/hr

The Shift Supervisor is responsible for creating and facilitating an environment focused on guest relations. Manages employees effectively according to company policies, procedures and guidelines.

Corner Bakery

Shift Supervisor

Atlanta, GA · On-site

$14.50 - $18.25/hr

The Shift Supervisor is responsible for creating and facilitating an environment focused on guest relations. Manages employees effectively according to company policies, procedures and guidelines.

Emory Healthcare

Guest Services Manager

Atlanta, GA · On-site

Manages the operations of valet parking, guest services, Rollins Pavilion and/or Mason House ... A bachelor's degree in public relations or related field (hospitality, communications) preferred.

sonesta

Guest Service Agent

Atlanta, GA · On-site

$14.50 - $18.25/hr

... Manager. The GSA serves as the point person with regard to the Front Desk technology systems and in-house guest relations during their shift. The GSA is first point of contact and therefore ...

Corner Bakery

Field Mgr (Exempt)

Atlanta, GA · On-site

Guest relations. Responsible for inventory including ordering and receipt. Delivers food during ... Manages cash flow. Makes deposits. Responsible for administration including reports as required.

LBA Hospitality

Guest Service Representative

Atlanta, GA · On-site

$13 - $15.75/hr

Acts as Manager on Duty as needed, responds immediately to guest requests, represents the hotel in ... Experience in service, sales, telesales or guest relations type of industry preferred * High school ...

sonesta

Guest Service Agent

Peachtree Corners, GA · On-site

$14.25 - $18/hr

... Manager. The GSA serves as the point person with regard to the Front Desk technology systems and in-house guest relations during their shift. The GSA is first point of contact and therefore ...

LBA Hospitality

Guest Service Representative

Atlanta, GA · On-site

$15/hr

Acts as Manager on Duty as needed, responds immediately to guest requests, represents the hotel in ... Experience in service, sales, telesales or guest relations type of industry preferred * High school ...

LBA Hospitality

Guest Service Representative

Atlanta, GA · On-site

$15/hr

Acts as Manager on Duty as needed, responds immediately to guest requests, represents the hotel in ... Experience in service, sales, telesales or guest relations type of industry preferred * High school ...

Corner Bakery

Field Mgr (Exempt)

Atlanta, GA · On-site

Guest relations. Responsible for inventory including ordering and receipt. Delivers food during ... Manages cash flow. Makes deposits. Responsible for administration including reports as required.

Hampton Inn Marietta

Assistant General Manager

Marietta, GA · On-site

$50K - $60K/yr

Assistant General Manager The Assistant General Manager (AGM) supports the General Manager (GM) in ... Resolve guest complaints, enhance guest relations, and encourage repeat business. * Assist in sales ...

Hampton Inn Marietta

Assistant General Manager

Marietta, GA · On-site

$50K - $60K/yr

Assistant General Manager The Assistant General Manager (AGM) supports the General Manager (GM) in ... Resolve guest complaints, enhance guest relations, and encourage repeat business. * Assist in sales ...

next page

Showing results 1-20

All JobsGuest Relations JobsGuest Relations Manager JobsGuest Relations Manager Jobs in Decatur, GA

Guest Relations Manager information

See Decatur, GA salary details

$22.5K

$53.5K

$81.5K

How much do guest relations manager jobs pay per year?

As of Aug 18, 2026, the average yearly pay for guest relations manager in Decatur, GA is $53,458.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,200.00 and $71,800.00 per year, depending on experience, location, and employer.

What does a guest relations manager do?

A Guest Relations Manager is responsible for ensuring that guests have a positive and memorable experience at a hotel, resort, or similar establishment. They handle guest inquiries, resolve complaints, and coordinate with other departments to meet guest needs. Their role often includes supervising front desk staff, managing VIP guests, and implementing service standards. By maintaining high levels of customer satisfaction, they help build the reputation and success of the business.

What does a guest relations manager do?

A guest relations manager works in the hospitality industry and ensures customer satisfaction in their company. They often work for hotels and resorts. As a guest relations manager, you train current and new employees, handle customer service complaints or issues, and perform other management and administrative duties. This career requires extensive experience in customer service in the hospitality industry. Some guest relations managers earn an associate or bachelor’s degree in hospitality. Additional qualifications are excellent communication, leadership, and management skills.

What are the key skills and qualifications needed to thrive as a guest relations manager?

To thrive as a Guest Relations Manager, you need expertise in hospitality management, customer service, and conflict resolution, often supported by a degree in hospitality or related experience. Familiarity with property management systems (PMS), booking platforms, and guest feedback tools is typically required. Exceptional interpersonal skills, problem-solving abilities, and cultural sensitivity help you exceed guest expectations and handle diverse situations. These skills and qualities are vital to ensuring guest satisfaction, maintaining a positive reputation, and driving repeat business in the hospitality industry.

What are some common challenges faced by guest relations managers and how can they be effectively addressed?

Guest Relations Managers often encounter challenges such as handling difficult guest complaints, managing high guest expectations, and maintaining service consistency during peak periods. Effectively addressing these challenges requires strong communication skills, quick problem-solving abilities, and a proactive approach to guest satisfaction. Building a supportive team environment and maintaining open channels of communication with other departments—like housekeeping, front desk, and food & beverage—are also crucial for ensuring seamless guest experiences and resolving issues promptly.

What is the difference between Guest Relations Manager vs Front Desk Agent?

AspectGuest Relations ManagerFront Desk Agent
ResponsibilitiesOversees guest experience, handles complaints, manages guest servicesChecks in/out guests, provides information, handles reservations
CredentialsHigh school diploma or equivalent; hospitality experience often preferredHigh school diploma; customer service skills
Work EnvironmentHotel lobby, guest areas, management officesFront desk, reception area
Industry UsageHotels, resorts, hospitality managementHotels, motels, hospitality industry

The Guest Relations Manager focuses on enhancing guest satisfaction and resolving issues, often overseeing staff and guest services. In contrast, the Front Desk Agent handles daily check-ins, reservations, and guest inquiries. Both roles require customer service skills and hospitality knowledge, but the manager position involves more oversight and strategic responsibilities.

More about Guest Relations Manager jobs

What are popular job titles related to Guest Relations Manager jobs in Decatur, GA?

For Guest Relations Manager jobs in Decatur, GA, the most frequently searched job titles are:

What job categories do people searching Guest Relations Manager jobs in Decatur, GA look for?

The top searched job categories for Guest Relations Manager jobs in Decatur, GA are:

What cities near Decatur, GA are hiring for Guest Relations Manager jobs?

Cities near Decatur, GA with the most Guest Relations Manager job openings:

Guest Relations Manager jobs near you
Infographic showing various Guest Relations Manager job openings in Decatur, GA as of August 2026, with employment types broken down into 84% Full Time, 15% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $53,458 per year, or $25.7 per hour.

Guest Relations Attendant

The Woodruff Arts Center

Atlanta, GA • On-site

Other

Re-posted 20 days ago

Job description

Woodruff Arts Center employees play an integral role in creating and supporting great art and education initiatives at the nation's third largest arts center. Comprised of three Art Partners-Alliance Theatre, Atlanta Symphony Orchestra and High Museum of Art-there's a role for everyone at The Woodruff.
Reports to:
Assistant Director, HMA Guest Relations
FLSA:
United States of America (Non-Exempt)
Employment Status:
Temporary/Part time
The High Museum of Art is seeking a dynamic, results-oriented Guest Relations Representative to join our team. This role is essential for delivering top-tier service and driving revenue through memberships, ticket sales, and other offerings. Ideal candidates will excel in sales, communication, and operational efficiency while thriving in a fast-paced, high-demand, thrilling environment.
Work Schedule and Availability
  • Tuesday to Saturday: 9:00 AM - 5:00 PM (or) 9:00 AM - 2:00 PM
  • Sunday: 10:00 AM - 5:00 PM
  • First and Third Fridays: 2:00 PM - 10:00 PM (Friday Programs)
  • Other* (Evening Programs): 12:00PM - 8:00 PM (or) 1:00 PM - 9:00 PM
Applicants must present availability for both weekdays and weekends, including occasional evening and special event shifts. Flexibility is required to support museum programs, events, and operational needs, with mandatory attendance on key dates.
Key Responsibilities
1. Sales and Revenue Generation (40%)
  • Actively engage visitors to promote and sell museum memberships, tickets, and other offerings.
  • Consistently meet and exceed sales targets by using upselling and cross-selling techniques.
  • Confidently handle sales conversations, including managing objections or rejections with professionalism.
  • Maintain thorough knowledge of the museum's offerings and upcoming programs to create value in the membership experience.
2. Visitor Engagement and Communication (20%)
  • Provide guests with proactive assistance, resolving inquiries or complaints to ensure a positive visitor experience.
  • Adapt communication styles to engage visitors from diverse backgrounds, maintaining clarity and professionalism in all interactions.
  • Remain updated on museum policies, relaying accurate and timely information to visitors, especially regarding ticketing or program updates.
3. School and Group Tours (10%)
  • Facilitate smooth arrivals, check-ins, and departures for school and group tours, ensuring adherence to schedules.
  • Comfortably manage groups of children and large tours, maintaining enthusiasm and control while supporting the educational experience.
  • Assist in addressing group-specific needs or logistical challenges to ensure compliance with museum guidelines.
4. Operational Efficiency and Accuracy (15%)
  • Perform transactions with precision, ensuring accuracy in cash handling and proficiency with POS systems and CRM tools (e.g., Tessitura).
  • Maintain a smooth operational flow during high-traffic periods by minimizing guest wait times and ensuring efficient processes.
  • Quickly adapt to new operational processes or technologies, recognizing and addressing inefficiencies as they arise.
5. Critical Thinking and Problem Solving (5%)
  • Demonstrate strong decision-making abilities when handling day-to-day responsibilities, troubleshooting issues, or addressing guest concerns.
  • Act as a go-to resource for peers during operational transitions, helping to ensure smooth handoffs and resolution of challenges in real time.
6. Leadership and Accountability (5%)
  • Take initiative in improving personal performance by consistently meeting goals and contributing to the overall team's success.
  • Collaborate with management by proactively identifying opportunities for sales, process improvements, and guest satisfaction.
  • Be a team player, assisting in setup, transitions, and events while contributing to a culture of accountability and teamwork.
7. Role Versatility and Adaptability (5%)
  • Rotate confidently between roles such as School and Group tours, Ticketing/Admissions, Membership Sales, Greeter, and Smart Box Cart, ensuring proficiency in all areas.
  • Display flexibility by adapting to different tasks and priorities as needed to support daily museum operations.
Qualifications
  • Sales Experience: 3+ years of experience in a sales-driven environment, with a proven ability to meet or exceed targets. Strong skills in upselling and closing sales.
  • Customer Service: 3+ years of experience in high-volume, fast-paced settings. Demonstrated ability to maintain a positive and solution-focused demeanor in challenging situations.
  • Technical Proficiency: Proficiency in CRM systems such as Tessitura and ability to adapt quickly to new technology and platforms.
  • Communication: Exceptional verbal and written communication skills, with an emphasis on clear, professional, and effective engagement with diverse audiences.
  • Problem Solving: Strong critical thinking and problem-solving abilities, particularly in high-pressure environments.
  • Leadership: Experience taking initiative, with a proven ability to manage responsibilities independently and collaborate effectively with teams.
  • Adaptability: Ability to shift roles and responsibilities as needed, with flexibility to work weekends, and evenings for special events.
  • Physical Requirements: Capable of lifting up to 15 pounds without assistance and up to 50 pounds with assistance. Able to stand for long periods and work in both stationary and mobile roles.
  • Bilingual Skills (Preferred): Multilingual candidates are encouraged to apply to accommodate the museum's diverse audience.
Performance Benchmarks and Metrics
  • Meeting or exceeding sales targets
  • Accuracy in handling transactions and navigating operational systems
  • Proactive and consistent engagement with visitors
  • Flexibility in shifting between roles smoothly
  • Leadership in problem-solving and accountability

Apply