ZipRecruiter

Log In

1

Guest Relations Manager Jobs in Indiana (NOW HIRING)

Qdoba

Restaurant District Manager

Merrillville, IN · On-site

$75K - $85K/yr

Voice Of Guest, Earn the Next Visit, guest relations calls), coaches and empowers restaurant management to deliver on all aspects of the guest experience including food quality and safety, speed of ...

Qdoba

Restaurant District Manager

Valparaiso, IN · On-site

$75K - $85K/yr

Voice Of Guest, Earn the Next Visit, guest relations calls), coaches and empowers restaurant management to deliver on all aspects of the guest experience including food quality and safety, speed of ...

Qdoba

Restaurant District Manager

Plainfield, IN · On-site

$75K - $85K/yr

Voice Of Guest, Earn the Next Visit, guest relations calls), coaches and empowers restaurant management to deliver on all aspects of the guest experience including food quality and safety, speed of ...

Qdoba

Restaurant District Manager

Elkhart, IN · On-site

$75K - $85K/yr

Voice Of Guest, Earn the Next Visit, guest relations calls), coaches and empowers restaurant management to deliver on all aspects of the guest experience including food quality and safety, speed of ...

Qdoba

Restaurant District Manager

Avon, IN · On-site

$75K - $85K/yr

Voice Of Guest, Earn the Next Visit, guest relations calls), coaches and empowers restaurant management to deliver on all aspects of the guest experience including food quality and safety, speed of ...

Upland Brewing Company

Server

Fishers, IN · On-site

... guest relations including answering questions, making suggestions, and upselling. Specific Duties ... management skills with the guest experience in mind.

Culver's

1st Assistant Manager

Indianapolis, IN · On-site

Development Opportunities JOB SUMMARY Assist the General Manager to help lead our team to great ... Consistently maintains excellence in guest relations including follow up on guest comment cards ...

previous page

Showing results 41-60

All JobsGuest Relations JobsGuest Relations Manager JobsGuest Relations Manager Jobs in Indiana

Guest Relations Manager information

See Indiana salary details

$21.9K

$52.1K

$79.5K

How much do guest relations manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for guest relations manager in Indiana is $52,102.00, according to ZipRecruiter salary data. Most workers in this role earn between $33,300.00 and $69,900.00 per year, depending on experience, location, and employer.

What does a guest relations manager do?

A Guest Relations Manager is responsible for ensuring that guests have a positive and memorable experience at a hotel, resort, or similar establishment. They handle guest inquiries, resolve complaints, and coordinate with other departments to meet guest needs. Their role often includes supervising front desk staff, managing VIP guests, and implementing service standards. By maintaining high levels of customer satisfaction, they help build the reputation and success of the business.

What does a guest relations manager do?

A guest relations manager works in the hospitality industry and ensures customer satisfaction in their company. They often work for hotels and resorts. As a guest relations manager, you train current and new employees, handle customer service complaints or issues, and perform other management and administrative duties. This career requires extensive experience in customer service in the hospitality industry. Some guest relations managers earn an associate or bachelor’s degree in hospitality. Additional qualifications are excellent communication, leadership, and management skills.

What are the key skills and qualifications needed to thrive as a guest relations manager?

To thrive as a Guest Relations Manager, you need expertise in hospitality management, customer service, and conflict resolution, often supported by a degree in hospitality or related experience. Familiarity with property management systems (PMS), booking platforms, and guest feedback tools is typically required. Exceptional interpersonal skills, problem-solving abilities, and cultural sensitivity help you exceed guest expectations and handle diverse situations. These skills and qualities are vital to ensuring guest satisfaction, maintaining a positive reputation, and driving repeat business in the hospitality industry.

What are some common challenges faced by guest relations managers and how can they be effectively addressed?

Guest Relations Managers often encounter challenges such as handling difficult guest complaints, managing high guest expectations, and maintaining service consistency during peak periods. Effectively addressing these challenges requires strong communication skills, quick problem-solving abilities, and a proactive approach to guest satisfaction. Building a supportive team environment and maintaining open channels of communication with other departments—like housekeeping, front desk, and food & beverage—are also crucial for ensuring seamless guest experiences and resolving issues promptly.

What is the difference between Guest Relations Manager vs Front Desk Agent?

AspectGuest Relations ManagerFront Desk Agent
ResponsibilitiesOversees guest experience, handles complaints, manages guest servicesChecks in/out guests, provides information, handles reservations
CredentialsHigh school diploma or equivalent; hospitality experience often preferredHigh school diploma; customer service skills
Work EnvironmentHotel lobby, guest areas, management officesFront desk, reception area
Industry UsageHotels, resorts, hospitality managementHotels, motels, hospitality industry

The Guest Relations Manager focuses on enhancing guest satisfaction and resolving issues, often overseeing staff and guest services. In contrast, the Front Desk Agent handles daily check-ins, reservations, and guest inquiries. Both roles require customer service skills and hospitality knowledge, but the manager position involves more oversight and strategic responsibilities.

More about Guest Relations Manager jobs

What are the most commonly searched types of Guest Relations jobs in Indiana?

The most popular types of Guest Relations jobs in Indiana are:

What are popular job titles related to Guest Relations Manager jobs in Indiana?

For Guest Relations Manager jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Guest Relations Manager jobs in Indiana look for?

The top searched job categories for Guest Relations Manager jobs in Indiana are:

What cities in Indiana are hiring for Guest Relations Manager jobs?

Cities in Indiana with the most Guest Relations Manager job openings:

Guest Relations Manager jobs near you
Infographic showing various Guest Relations Manager job openings in Indiana as of August 2026, with employment types broken down into 85% Full Time, 13% Part Time, and 2% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution, with an average salary of $52,102 per year, or $25 per hour.

Restaurant District Manager

Qdoba

Merrillville, IN • On-site

$75K - $85K/yr

Full-time

Medical

Re-posted 14 hours ago

Job description

Restaurant District Manager

QDOBA Mexican Eats is seeking an energetic Restaurant District Manager who has a passion for flavorful food and a guest-centric culture. The Restaurant District Manager will play a key role in providing multi-unit leadership to restaurant level Managers including driving restaurant sales, training, & safety, and profitability.


This is a highly visible role tasked with consistently delivering guest service excellence, operational effectiveness and strong revenue results.


KEY DUTIES/RESPONSIBILITIES:

• Ensure all management and employees are focused on meeting and exceeding guidelines related to food quality and excellence, facility cleanliness, maintenance practices and service procedures

• Attain the financial objectives of the business through effective management of people, product, service and facility processes, including a focus on the revenue and profit components

• Manages to budget; follows-up daily on the operating numbers

• Thinks strategically and helps managers to identify trends and implement action plans to improve restaurant sales and profit.

• Performs an active role in promoting the Qdoba restaurant in the local community, including networks with community leaders to establish relationships; participates and represents the Company in community events; keeps informed of local competitor activities.

• Promotes a guest-centric culture and holds restaurant managers accountable for continuously improving the guest experience, including: reviews guest experience reports (i.e. Voice Of Guest, Earn the Next Visit, guest relations calls), coaches and empowers restaurant management to deliver on all aspects of the guest experience including food quality and safety, speed of service, employee friendliness, problem resolution, cleanliness and order accuracy.

• Provides constructive and actionable feedback; follows-up with managers to ensure timely and professional resolution of guest complaints and guest issues; contacts guest as needed.

• Conducts high impact visits to the restaurants to observe all areas of operations and evaluate the guest experience.

• Develops relationships with restaurant employees and promotes a work environment of mutual respect; seeks and acts upon employee feedback; addresses employee relations issues and ethics calls; conducts employee investigations and resolves issues.

• Oversees the ongoing training and development of internal and external candidates for management and team leader positions; partners with management to identify development needs and implement development plans; and ensures succession management by leading training sessions and workshops.

QUALIFICATIONS:

  • 3+ years of Restaurant Multi-Unit Leadership experience.
  • Requires ability to speak, read, and write effectively in English; excellent interpersonal skills and collaborative management skills.
  • Maintains professionalism and optimistic attitude in all situations.
  • Is a self-starter who takes initiative and willingly accepts responsibility.
  • Good listener, self-motivator and can motivate others.
  • Proficient knowledge of personal computers and related business software applications (Microsoft Office).
  • Demonstrates integrity and ethical behavior.


PHYSICAL REQUIREMENTS:

  • Ability to move freely throughout the restaurant; ability to drive a motor vehicle and travel to restaurants and other business locations approximately 85%-90% of time.


COMPENSATION & BENEFITS

  • Base salary of $75,000 per year to $85,000 per year based on qualifications and experience.
  • Strong and attainable monthly profit-sharing bonus
  • Auto stipend paid at the beginning of each monthly period
  • Health Insurance
  • Tuition Reimbursement Program