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Guest Relations Manager Jobs in Indiana (NOW HIRING)

The Ghoman Group

Operation Manager

Indianapolis, IN · On-site

$60K - $80K/yr

This leadership position requires a hospitality professional with a strong background in hotel operations, employee development, guest relations, and revenue-focused management. The Operations ...

BJ's Restaurants

Senior Kitchen Manager

Avon, IN · On-site

$60K - $70K/yr

Manage guest relations and guest recovery Qualifications Necessary Skills & Requirements: * A minimum of two years full service, high volume, casual dining restaurant management experience * High ...

BJ's Restaurants

Senior Restaurant Manager

Fort Wayne, IN · On-site

$63K - $73K/yr

Manage guest relations and guest recovery Qualifications Necessary Skills & Requirements: * A minimum of two years full service, high volume, casual dining restaurant management experience * High ...

InTown Suites

Guest Services Representative

Indianapolis, IN · On-site

$13 - $15.75/hr

Notify General Manager or equivalentimmediatelyof any guest, employee, or cash concerns * Provide ... relations and etiquette, upselling techniques, to ensure the effective operation of the front ...

InTown Suites

Guest Services Representative

Anderson, IN

$11.75 - $14.25/hr

Notify General Manager or equivalentimmediatelyof any guest, employee, or cash concerns * Provide ... relations and etiquette, upselling techniques, to ensure the effective operation of the front ...

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All JobsGuest Relations JobsGuest Relations Manager JobsGuest Relations Manager Jobs in Indiana

Guest Relations Manager information

See Indiana salary details

$21.9K

$52.1K

$79.5K

How much do guest relations manager jobs pay per year?

As of Jul 26, 2026, the average yearly pay for guest relations manager in Indiana is $52,102.00, according to ZipRecruiter salary data. Most workers in this role earn between $33,300.00 and $69,900.00 per year, depending on experience, location, and employer.

What is the difference between Guest Relations Manager vs Front Desk Agent?

AspectGuest Relations ManagerFront Desk Agent
ResponsibilitiesOversees guest experience, handles complaints, manages guest servicesChecks in/out guests, provides information, handles reservations
CredentialsHigh school diploma or equivalent; hospitality experience often preferredHigh school diploma; customer service skills
Work EnvironmentHotel lobby, guest areas, management officesFront desk, reception area
Industry UsageHotels, resorts, hospitality managementHotels, motels, hospitality industry

The Guest Relations Manager focuses on enhancing guest satisfaction and resolving issues, often overseeing staff and guest services. In contrast, the Front Desk Agent handles daily check-ins, reservations, and guest inquiries. Both roles require customer service skills and hospitality knowledge, but the manager position involves more oversight and strategic responsibilities.

What does a Guest Relations Manager do?

A Guest Relations Manager is responsible for ensuring that guests have a positive and memorable experience at a hotel, resort, or similar establishment. They handle guest inquiries, resolve complaints, and coordinate with other departments to meet guest needs. Their role often includes supervising front desk staff, managing VIP guests, and implementing service standards. By maintaining high levels of customer satisfaction, they help build the reputation and success of the business.

What are the key skills and qualifications needed to thrive as a Guest Relations Manager, and why are they important?

To thrive as a Guest Relations Manager, you need expertise in hospitality management, customer service, and conflict resolution, often supported by a degree in hospitality or related experience. Familiarity with property management systems (PMS), booking platforms, and guest feedback tools is typically required. Exceptional interpersonal skills, problem-solving abilities, and cultural sensitivity help you exceed guest expectations and handle diverse situations. These skills and qualities are vital to ensuring guest satisfaction, maintaining a positive reputation, and driving repeat business in the hospitality industry.

What Does a Guest Relations Manager Do?

A guest relations manager works in the hospitality industry and ensures customer satisfaction in their company. They often work for hotels and resorts. As a guest relations manager, you train current and new employees, handle customer service complaints or issues, and perform other management and administrative duties. This career requires extensive experience in customer service in the hospitality industry. Some guest relations managers earn an associate or bachelor’s degree in hospitality. Additional qualifications are excellent communication, leadership, and management skills.

What are some common challenges faced by Guest Relations Managers and how can they be effectively addressed?

Guest Relations Managers often encounter challenges such as handling difficult guest complaints, managing high guest expectations, and maintaining service consistency during peak periods. Effectively addressing these challenges requires strong communication skills, quick problem-solving abilities, and a proactive approach to guest satisfaction. Building a supportive team environment and maintaining open channels of communication with other departments—like housekeeping, front desk, and food & beverage—are also crucial for ensuring seamless guest experiences and resolving issues promptly.
More about Guest Relations Manager jobs
What are the most commonly searched types of Guest Relations jobs in Indiana? The most popular types of Guest Relations jobs in Indiana are:
What are popular job titles related to Guest Relations Manager jobs in Indiana? For Guest Relations Manager jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Guest Relations Manager jobs in Indiana look for? The top searched job categories for Guest Relations Manager jobs in Indiana are:
What cities in Indiana are hiring for Guest Relations Manager jobs? Cities in Indiana with the most Guest Relations Manager job openings:
Guest Relations Manager jobs near you
Infographic showing various Guest Relations Manager job openings in Indiana as of July 2026, with employment types broken down into 67% Full Time, 31% Part Time, and 2% Temporary. Highlights an 100% Physical job distribution, with an average salary of $52,102 per year, or $25 per hour.
Guest Relations Assistant

Guest Relations Assistant

Purdue University

West Lafayette, IN • On-site

Full-time

Posted 22 days ago

Purdue University rating

7.5

Company rating: 7.5 out of 10

Based on 136 frontline employees who took The Breakroom Quiz

306th of 611 rated colleges and universities

Job description

Guest Relations Assistant
City: West Lafayette
Job Description:
Job Summary
The Box Office and Guest Relations Associate, under the supervision of the Box Office and Guest Relations Manager, is responsible for the oversight of daily ticketing transactions for on-site box offices and online platforms. Responsible for proper accounting practices associated with all box office transactions. Provides customer service for patrons; in-person, over the phone and online. Provides administrative oversight in the tracking and accounting of all financial matters in the box office and guest relations areas. Assists the Box Office and Guest Relations Manager in the daily operations of the box office and with the staffing and operations of the guest relations team. Works on the guest relations on-site team for live events. Handles administrative duties throughout the department as assigned.
Who We Are at Purdue University:
When you join Purdue University, you join a community that keeps moving forward. For more than 150 years, we've been known for not only our groundbreaking work in STEM research, but also for our collective imagination, ingenuity and innovation.
What We're Looking For:
  • High school diploma/GED.
  • Three years general administrative experience with focus on finance, customer relations, operational support, or related focus.
  • High degree of customer relationship building and service experience. Accounting/cash handling experience.
  • Strong oral and written communication skills, interpersonal skills, telephone etiquette, and customer support.
  • Excellent customer service skills with the ability to work effectively with individuals from different viewpoints and backgrounds.
  • Strong working knowledge of Microsoft Office Suite, including Excel, Outlook and Word.
  • Working knowledge of word processing, databases, and basic math skills
  • Ability to file, edit, proofread, manage/track data and follow office procedures.
  • Must have the ability to work independently under pressure, pay close attention to detail and deal with a variety of people.
  • Ability to supervise, train and direct student staff.
  • Flexibility to work evening/weekend hours and/or long days, as needed.

What is helpful:
  • Bachelor's degree

Additional Information:
  • To learn more about Purdue's benefits summary
  • https://www.purdue.edu/hr/Benefits/employeebenefits/benefits_enrollment/pdf/summaries/2023/Benefits-summary-Admin-Op-2023.pdf
  • Purdue will not sponsor employment authorization for this position
  • A background check will be required for employment in this position
  • FLSA: Non-Exempt (Eligible For Overtime)
  • Retirement Eligibility: Non-exempt Defined Contribution Plan

Who We Are:
Purdue is a community built on collaboration, with global perspectives, Boilermaker pride and endless opportunity to live, learn and grow. Join us and contribute to our culture.
Education
Typically requires a high school diploma/GED
Experience
Minimum of 3 years of experience
FLSA Status
Non-Exempt

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