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Guest Operations Manager Jobs (NOW HIRING)

Nara Hotels, Inc.

Operations Manager

El Segundo, CA · On-site

$80K/yr

This exciting destination includes spectacular guest amenities The Position: We are looking for a ... The Operations Manager is responsible for all day-to-day hotel operations, providing impactful ...

Brechtel Hospitality

Operations Manager

New Orleans, LA · On-site

$80/hr

F&B Operations Manager | The Whit JobDescription At The Whit, weare looking to meet innovative and ... Guest RelationshipManagement Inventory Management (Waste/ COS) Performance Management Labor ...

Dimension Hospitality

OPERATIONS MANAGER

Stafford, TX · On-site

$43K - $44K/yr

You are a motivated hospitality leader with a passion for guest satisfaction, operational ... The Role As the Hotel Operations Manager, you oversee the day-to-day operations of the hotel to ...

DIMENSION MASTER

OPERATIONS MANAGER

Stafford, TX · On-site

You are a motivated hospitality leader with a passion for guest satisfaction, operational ... The Role As the Hotel Operations Manager, you oversee the day-to-day operations of the hotel to ...

mjh

Operations Manager

Boston, MA · On-site

Operations Manager | Cambria Hotel Boston Downtown Are you a hands-on hospitality leader with a passion for service, standards, and making every guest experience exceptional? Cambria Hotel Boston ...

The Fun Station Dubuque

Operations Manager

Dubuque, IA · On-site

$19 - $23/hr

Visit all guest areas regularly, tour and inspect the entire facility frequently during the course of the day. Maintain daily and regular interaction throughout the facility to monitor and audit all ...

KW Property Management

Operations Manager

Miami, FL · On-site

Operations Manager The Operations Manager works under the direction of the Director of Operations ... Promptly communicate resident and guest concerns to Management Office. Direct all inquiries ...

mjh

Operations Manager

Boston, MA · On-site

Operations Manager | Cambria Hotel Boston Downtown Are you a hands-on hospitality leader with a passion for service, standards, and making every guest experience exceptional? Cambria Hotel Boston ...

Generator

Operations Manager

New York, NY · On-site

The Senior Operations Manager supports a culture of hospitality by leading with attentiveness, courtesy, and accountability, ensuring every guest experiences exceptional service during their stay.

Generator Hostels

Operations Manager

New York, NY

The Senior Operations Manager supports a culture of hospitality by leading with attentiveness, courtesy, and accountability, ensuring every guest experiences exceptional service during their stay.

Stonebridge Companies

Operations Manager

New York, NY · On-site

$78K - $90K/yr

General Manager Supervises: Front Office Department Position Overview: Element Hotel Times Square ... Oversee all daily Front Office operations including guest arrivals, departures, room assignments ...

PULSE HOSPITALITY LLC

Operations Manager

Kennesaw, GA · On-site

Operations Manager (Hospitality) Job Summary The Operations Manager is responsible for overseeing the day-to-day operations of the hotel(s), ensuring efficient service delivery, guest satisfaction ...

Courtyard Speedway

Operations Manager

Speedway, IN · On-site

No matter whether a guest arrives weary from their travels or excited for a vacation, as an Operations Manager, you and your team know what to do to make them feel at home. They will appreciate the ...

PULSE HOSPITALITY LLC

Operations Manager

Kennesaw, GA · On-site

Operations Manager (Hospitality) Job Summary The Operations Manager is responsible for overseeing the day-to-day operations of the hotel(s), ensuring efficient service delivery, guest satisfaction ...

KW Property Management

Operations Manager

Miami, FL

The Operations Manager works under the direction of the Director of Operations and is responsible ... Promptly communicate resident and guest concerns to Management Office. Direct all inquiries ...

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All JobsGuest Operations Manager Jobs

Guest Operations Manager information

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$31K

$63.5K

$118.5K

How much do guest operations manager jobs pay per year?

As of Jul 1, 2026, the average yearly pay for guest operations manager in the United States is $63,456.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $77,500.00 per year, depending on experience, location, and employer.

What is the highest paying job in hotel management?

The highest paying roles in hotel management typically include general managers of luxury or large-scale hotels, executive directors, and regional or corporate executives, with salaries often exceeding six figures. These positions require extensive experience, leadership skills, and often advanced certifications or degrees in hospitality management or business.

What is the highest salary for an operations manager?

The highest salaries for operations managers can exceed $150,000 annually, especially in large corporations or specialized industries. Factors such as experience, location, industry, and company size influence compensation, with senior roles or those requiring advanced certifications often earning the most.

What does a guest manager do?

A Guest Operations Manager oversees guest services and ensures a positive experience for visitors. They handle guest inquiries, coordinate staff, resolve issues, and maintain service standards, often using management software and customer service skills. The role requires strong communication, problem-solving, and organizational abilities.

What is the highest paying job in hospitality management?

In hospitality management, executive roles such as General Manager, Regional Director, or Vice President typically have the highest salaries, often exceeding six figures annually. These positions require extensive experience, leadership skills, and often advanced certifications or degrees in hospitality or business management.
What cities are hiring for Guest Operations Manager jobs? Cities with the most Guest Operations Manager job openings:
What states have the most Guest Operations Manager jobs? States with the most job openings for Guest Operations Manager jobs include:
Guest Operations Manager jobs near you

Operations Manager

DoubleTree by Hilton South Bend

South Bend, IN • On-site

Other

Posted 5 days ago

Job description

Operations Manager – Front Office & Housekeeping

DoubleTree by Hilton South Bend
Full-Time | Salaried

Position Summary

At DoubleTree by Hilton South Bend, hospitality is at the heart of everything we do. We are seeking an experienced Operations Manager to provide leadership for our Front Office and Housekeeping teams, ensuring every guest receives exceptional service from arrival through departure.

This position is ideal for a leader who is passionate about creating memorable guest experiences, driving guest satisfaction scores, maintaining Hilton brand standards, and fostering a culture of professionalism, accountability, and teamwork. The Operations Manager will lead by example, coach department leaders and team members, and continuously look for opportunities to improve service, efficiency, and the overall guest experience.

Essential Responsibilities
  • Lead the daily operations of the Front Office and Housekeeping departments.
  • Champion a culture of hospitality that exceeds guest expectations and reflects the DoubleTree by Hilton brand.
  • Drive guest satisfaction by monitoring guest feedback, Stay Experience Platform, and online reviews, implementing action plans to improve stay scores.
  • Maintain exceptional standards of cleanliness, service, and professionalism throughout the hotel.
  • Conduct regular inspections of guest rooms, public areas, and front office operations to ensure brand compliance.
  • Coach, mentor, and develop leaders and team members through consistent feedback, recognition, and accountability.
  • Promote a positive and respectful workplace culture built on professionalism, communication, and teamwork.
  • Respond to guest concerns with urgency, empathy, and a commitment to service recovery.
  • Partner with department leaders to ensure rooms are guest-ready and operational goals are achieved.
  • Monitor labor productivity while maintaining outstanding guest service.
  • Ensure compliance with Hilton standards, company policies, and safety procedures.
  • Participate in Manager-on-Duty rotations, including evenings, weekends, and holidays as business needs require.
Qualifications
  • Minimum of three years of hotel leadership experience, preferably in a full-service hotel.
  • Strong background in Front Office and/or Housekeeping operations.
  • Demonstrated success improving guest satisfaction scores and service standards.
  • Passion for hospitality and creating exceptional guest experiences.
  • Proven ability to coach, motivate, and develop high-performing teams.
  • Excellent communication, leadership, and conflict-resolution skills.
  • Ability to remain calm, professional, and guest-focused in a fast-paced environment.
  • Experience with Hilton systems and brand standards preferred.
What We're Looking For

We are seeking a leader who believes that great hotels are built through exceptional hospitality and strong leadership.

The ideal candidate:

  • Leads with professionalism, integrity, and respect.
  • Holds themselves and others accountable to high standards.
  • Inspires a culture of service excellence and teamwork.
  • Takes ownership of guest concerns and follows through to resolution.
  • Values coaching, recognition, and continuous improvement.
  • Understands that every guest interaction is an opportunity to create a lasting impression.
  • Is committed to improving guest satisfaction scores while developing engaged, service-focused teams.
Why Join DoubleTree by Hilton South Bend?

At DoubleTree, we believe hospitality begins with our team. You'll have the opportunity to shape the guest experience, mentor future leaders, and make a meaningful impact on one of South Bend's premier full-service hotels. If you're passionate about service excellence, professional leadership, and creating memorable experiences for every guest, we'd love to welcome you to our team.

Apply