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Guest Operations Manager Jobs in Virginia (NOW HIRING)

SKYZONE FAIRFAX-FAIR OAKS VA

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Operations Manager

Fairfax, VA · On-site

$50K - $62K/yr

Position Summary The Operations Manager will play a key leadership role in opening and operating ... Align staffing levels with guest volume, operating needs, and budget targets. · Maintain facility ...

Sky Zone LLC

Operations Manager

Glen Allen, VA · On-site

Deliver Guest Experiences That Wow * Ensure guests feel welcome, safe, and supported from check-in to check-out. * Lead guest recovery when needed and train the team to respond with urgency and ...

Sky Zone LLC

Operations Manager

Fredericksburg, VA

Deliver Guest Experiences That Wow * Ensure guests feel welcome, safe, and supported from check-in to check-out. * Lead guest recovery when needed and train the team to respond with urgency and ...

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Sky Zone LLC

Operations Manager

Glen Allen, VA

Deliver Guest Experiences That Wow * Ensure guests feel welcome, safe, and supported from check-in to check-out. * Lead guest recovery when needed and train the team to respond with urgency and ...

Ulta Beauty, Inc.

Operations Manager

Dulles, VA · On-site

GENERAL SUMMARY & SCOPE The Operations Manager (OM) is responsible for leading through Ulta Beauty ... Execute the Guest Engagement Leader program flawlessly through business ownership, associate ...

Bowlero

Restaurant & Operations Manager

Mechanicsville, VA · On-site

$55K - $60K/yr

Hospitality is our core and we strive to deliver memorable experiences for every guest on every ... Overview The Role As a Restaurant and Operations Manager, you will lead food and beverage, bar, and ...

Bowlero

Restaurant & Operations Manager

Richmond, VA · On-site

$55K - $60K/yr

Hospitality is our core and we strive to deliver memorable experiences for every guest on every ... Overview The Role As a Restaurant and Operations Manager, you will lead food and beverage, bar, and ...

New

AMF

Restaurant & Operations Manager

Roanoke, VA · On-site

$54K - $66K/yr

Hospitality is our core and we strive to deliver memorable experiences for every guest on every ... Overview The Role As a Restaurant and Operations Manager, you will lead food and beverage, bar, and ...

Lucky Strike

Restaurant & Operations Manager

Mclean, VA · On-site

$65K - $70K/yr

Hospitality is our core and we strive to deliver memorable experiences for every guest on every ... Overview The Role As a Restaurant and Operations Manager, you will lead food and beverage, bar, and ...

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Guest Operations Manager information

Is a guest operations manager a high-paying job?

A guest operations manager typically earns a salary that is competitive within the hospitality industry, with pay levels varying based on location, experience, and the size of the organization. While it can be a well-paying role, it is generally considered mid to upper-middle income rather than high-paying compared to executive or specialized management positions.

What cities in Virginia are hiring for Guest Operations Manager jobs?

Cities in Virginia with the most Guest Operations Manager job openings:

Guest Operations Manager jobs near you

Director of Guest Operations

Thomas Jefferson Foundation, Inc.

Charlottesville, VA

$105K - $112K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted yesterday

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Job description

About The Thomas Jefferson Foundation
The Thomas Jefferson Foundation has a twofold mission of preservation and education, and was incorporated in 1923 to preserve Monticello, the home of Thomas Jefferson, in Charlottesville, Virginia. Our dedicated staff leverages the power of a beautiful, resonant, and carefully preserved historic site to tell unflinching stories of America's complex origins and fitful progress toward the ideals Jefferson articulated in the Declaration of Independence. Monticello is recognized as a National Historic Landmark, a United Nations World Heritage Site and a Site of Conscience.
Director of Guest Operations (Full-time)
Reporting to the Vice President for Education and Guest Experience, the Director of Guest Operations is responsible for the following:
  • Fostering a culture placing our guests at the forefront of our decision-making. This includes the management of robust guest feedback systems and developing staff training programs to ensure that Monticello maintains its world-class guest experience ratings.
  • Managing budgets and personnel for Admissions, Guest Services, and Transportation, including three manager-level direct reports.
  • Planning operational logistics for major events, including Monticello's annual July 4th Naturalization Ceremony
  • Setting policies for online and on-site admissions, access control, service recovery, accessibility, and wayfinding
  • Managing Monticello's fleet of six shuttle buses, and collaborating with other departments on security screening procedures, safety programs, and DOT compliance
Compensation:
$105,000 - $112,000
Knowledge, Skills and Abilities
  • A bachelor's degree; a master's degree in a relevant field is preferred
  • Demonstrated director-level experience planning guest facilities, operations, and experiences at scale
  • Strong knowledge of ticketing, admissions, and guest-facing CRM platforms, with the ability to use reporting and data export functions to drive operational decisions
  • A passion for guest service, and demonstrated ability to cultivating an institutional culture that places guest experience first
  • Strong business and financial acumen
  • A record of team-driven results and effective leadership
  • High-level analytical and project management skills, with experience managing collaborative projects
  • The ability to anticipate how events, programs, and plans will affect guest flow — and to build plans that mitigate negative impact before it happens
  • Excellent written and verbal communication skills, with the ability to work across a diverse range of staff and visitors
Physical Demands
  • As a seven-day-a-week operation, this role requires availability for non-traditional shifts — evenings, weekends, and holidays — and on-call availability for emergencies.
  • Monticello sits on a mountaintop: the job requires working outdoors in all weather and walking steep, uneven terrain on a regular basis.
We provide the following benefits for our full-time employees:
  • Excellent benefits package (including medical, dental, vision, 401(k) retirement savings plan plus 6% match, life insurance, and more!).
  • Fitness club membership discount.
  • Discount in the Monticello Cafe, gift shop, and Monticello online catalog.
  • Employee Assistance Program (EAP) - free for employee and dependents.
  • $500 employee referral bonus.
If you believe this opportunity is the right fit for you, we encourage you to apply!

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