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Guest Operations Manager Jobs (NOW HIRING)

Pins Mechanical Co

Guest Experience Manager

Mason, OH · On-site

$17 - $19.25/hr

Floor & Guest Operations * Lead the service team during shifts, ensuring smooth floor operations ... Monitor and manage service, event flow, and guest satisfaction throughout the shift. * Handle guest ...

Seaport Hotel

Manager Guest Services

Boston, MA

Overview The Guest Services Manager is a hands-on leader responsible for delivering exceptional ... Supervise daily shift operations, ensuring smooth execution and consistent service delivery * Coach ...

Seaport Hotel

Manager Guest Services

Boston, MA · On-site

$70K - $75K/yr

Overview The Guest Services Manager is a hands-on leader responsible for delivering exceptional ... Supervise daily shift operations, ensuring smooth execution and consistent service delivery * Coach ...

CoralTree Hospitality

Manager Guest Services

Boston, MA · On-site

$70K - $75K/yr

The Guest Services Manager is a hands-on leader responsible for delivering exceptional guest ... Supervise daily shift operations, ensuring smooth execution and consistent service delivery * Coach ...

Eco Properties LLC

Operations Manager

Chattanooga, TN · On-site

$70 - $90/hr

Handle guest concerns and resolve issues promptly to maintain positive guest relations ... Prepare and present operational reports to senior management. Qualifications * Proven experience as ...

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How much do guest operations manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for guest operations manager in the United States is $63,456.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $77,500.00 per year, depending on experience, location, and employer.

Is a guest operations manager a high-paying job?

A guest operations manager typically earns a salary that is competitive within the hospitality industry, with pay levels varying based on location, experience, and the size of the organization. While it can be a well-paying role, it is generally considered mid to upper-middle income rather than high-paying compared to executive or specialized management positions.

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Guest Operations Manager jobs near you

Guest Experience Manager

Pins Mechanical Co

Mason, OH • On-site

$17 - $19.25/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

POSITION OVERVIEW:

Pins Mechanical Co. is a social gathering destination where old-school entertainment meets great food and drinks. From duckpin bowling to pinball and shuffleboard, we bring people together for fun, memorable experiences.

We are seeking a hands-on Hospitality Manager to oversee the guest experience on the floor and manage daily service operations. Reporting directly to the AGM, you will be the first point of leadership for the floor team, ensuring staff are performing at their best and guests are enjoying a safe, fun, and high-energy environment.

RESPONSIBILITIES:

Floor & Guest Operations

  • Lead the service team during shifts, ensuring smooth floor operations and high-quality guest experiences.
  • Maintain a welcoming, energetic atmosphere for all guests.
  • Monitor and manage service, event flow, and guest satisfaction throughout the shift.
  • Handle guest complaints, inquiries, and special requests promptly and professionally.

Staff Supervision & Development

  • Supervise bartenders, servers, barbacks, and other floor staff during shifts.
  • Provide on-the-spot coaching, feedback, and support to ensure team performance meets Pins standards.
  • Assist in training new floor staff and onboarding team members.
  • Communicate goals, expectations, and daily priorities to staff.
  • Execute company onboarding and training programs for bartenders, servers, barbacks, and support staff.

Operational Responsibilities

  • Ensure proper execution of opening, closing, and shift procedures.
  • Support accurate POS use, cash handling, and reporting by floor staff.
  • Maintain cleanliness, organization, and compliance with operational standards.
  • Assist with inventory tracking and replenishment as needed for the floor team.

Compliance & Safety

  • Enforce health, safety, and security standards, including responsible alcohol service and hygienic food handling.
  • Ensure staff follow all safety and operational protocols on the floor.

Collaboration

  • Partner with the AGM and other department managers (bar, beverage, facilities) to ensure seamless operations.
  • Provide feedback and observations to the AGM to support team development and operational improvements.
SKILLS & QUALIFICATIONS:
  • 1-3 years of leadership or supervisory experience in high-volume hospitality, bar, or restaurant operations.
  • Strong guest service skills with the ability to maintain a high-energy, welcoming environment.
  • Hands-on, proactive leadership style with the ability to coach and motivate staff in real time.
  • Excellent communication, problem-solving, and organizational skills.
  • Familiarity with POS systems, cash handling, and floor management best practices.

Founded on the idea of creating a social gathering place that connects people through a un-traditional/playful experience.

Education:no requirementsEmployment Type: FULL_TIME

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