Guest Operations Manager Jobs in Bushkill, PA (NOW HIRING)

Position Overview:

The Property Operations Manager is responsible for the planning, operation and management of the Property Operations Department.  Responsibilities include directing the routine maintenance and repair of the facility, ensuring superior service to all patrons and guests of the Hotel/Casino.   All duties are to be performed within the guidelines of the Mount Airy Casino Resort policies and procedures, Internal Control standards and Pennsylvania Gaming Control Board regulations.

Essential Job Functions:

• Responsible for the planning, operation and management of the Property Operations Department.  Ensures an effective and efficient operation and well maintained property, including Waste Water Treatment Plant and Water Tower as well as all buildings associated with the company.
• Oversees supervisory and hourly staff members with regard to maintenance projects.
• Reviews production and maintenance reports and statistics to plan and modify maintenance activities.
• Maintains files of work orders, manuals, warranties, as built and all documents related to Property Operations.  Provides weekly reports of work orders and jobs completed to the Director of Facilities.
• Inspects operating machines and equipment for conformance with operational standards.
• Maintains adequate inventory processes and controls of all operating and cleaning supplies and equipment.
• Performs Shift Manager responsibilities to provide adequate coverage and supervision.
• Handles and approvals payroll processes.
• Manages all administrative functions of staff, including disciplinary procedures.
• Evaluates and addresses employee job performance, providing praise, motivation and counseling appropriately.  Ensures timely and appropriate issuance of performance appraisals.
• Oversees the scheduling of employees to ensure adequate staffing to meet demands and timely completion of projects and routine tasks.
• Enforces and adheres to all departmental policies, procedures, standards and safety regulations.
• Assists in other projects and handles job tasks as deemed appropriate.
• Assists Director of Facilities with new construction and renovation projects.
• Three to five years of Property Operations/Facilities management experience required.   
• Maintains contracts for, but not limited to, HVAC, electrical, fire protection, plumbing and snow removal.
• Knowledge of OSHA regulations required.
• Knowledge of HVAC, plumbing, and electrical building systems required.
• Knowledge of construction codes and life safety systems required.
• Additional duties and responsibilities as determined by the Director of Facilities.

Essential Requirements:

• Must be able to perform each of the essential functions and responsibilities satisfactorily.
• Must be a minimum 18 years of age or older upon employment.
• High School Diploma or equivalent required.
• Have ability to read blueprints, floor plans and schematics.
• Two to three years of Property Operations/Facilities management experience required.   
• Knowledge of OSHA regulations required.
• Knowledge of HVAC, plumbing, and electrical building systems required.
• Knowledge of construction codes and life safety systems required.
• Proficient computer/PC skills, including Microsoft Office.
• Demonstrate excellent customer service, organizational, communication and multi-tasking skills.
• Demonstrate strong interpersonal, motivational, administrative and leadership qualities.
• Flexible to work any scheduled shifts and/or days, including weekends and holidays.
• Ability to perform basic calculations and understand, analyze, interpret and communicate guest or operational data and information to achieve objectives.
• Excellent problem solving abilities.
• Must be able to be approved for and maintain a valid Pennsylvania Gaming License, if necessary.

ADA Requirements:

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job.  The work environment characteristics described are representative of those an employee encounters while performing the essentials functions of this job.  Reasonable accommodations may be made to enable individuals to perform the essential functions.

• Must be able to stand, walk and move through all property areas.  Must be able to stand, sit, walk, reach, bend, stoop or kneel for long periods.
• Maintain physical stamina and proper mental state of mind to work under pressure in a fast paced environment and effectively deal with guests, management, employees and members of the business community.
• Adequate manual dexterity to operate office equipment and engage in lifting up to seventy-five (75) pounds.

Other Skills/Abilities:

• Must be able to handle exposure to areas where smoking is permitted.
• Must be able to work in all weather conditions.
• Must be able to handle exposure to cleaning chemicals.
• Must be able to speak, read, write and understand English.  Must have oral and aural acuity and ability to respond to cues.

Employment is contingent upon a favorable outcome of a background investigation and drug screening.

The Mount Airy Casino Resort is committed to achieving full equal opportunity without discrimination based on race, religion, color, sex, national origin, politics, marital status, physical disability, age or sexual orientation.