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Guest Experience Associate Jobs in Raleigh, NC (NOW HIRING)

Stand Out for Good, Inc

Support Associate

Durham, NC · On-site

$16.50 - $21.25/hr

Identify opportunities to upsell or cross-sell to enhance the guest's shopping experience and ... We are proud to share that our associates have made us one of Fortune's Best Companies to Work For!

Stand Out For Good

Support Associate

Durham, NC · On-site

$16.50 - $21.25/hr

Identify opportunities to upsell or cross-sell to enhance the guest's shopping experience and ... We are proud to share that our associates have made us one of Fortune's Best Companies to Work For!

The NOW Durham

Experience Guide Front Desk Associate

Durham, NC · On-site

$12.75 - $16.25/hr

Resolve guest issues. Ensure guest areas are maintained to standard. Maintain a positive attitude ... Qualifications Sales and service-related experience preferred. Ability to be efficient and detail ...

Ulta Beauty, Inc.

Lead Cashier

Durham, NC · On-site

$15 - $18.50/hr

This position is responsible for driving loyalty results, including credit, through a focus on performance (sales, guest experience, and loyalty), people (guest service, and associate training and ...

Ulta Beauty

Lead Cashier

Holly Springs, NC · On-site

$13.75 - $17/hr

This position is responsible for driving loyalty results, including credit, through a focus on performance (sales, guest experience, and loyalty), people (guest service, and associate training and ...

Ulta Beauty, Inc.

Lead Cashier

Chapel Hill, NC

$14.75 - $18/hr

This position is responsible for driving loyalty results, including credit, through a focus on performance (sales, guest experience, and loyalty), people (guest service, and associate training and ...

Ulta Beauty, Inc.

Lead Cashier

Raleigh, NC

$15.50 - $19/hr

This position is responsible for driving loyalty results, including credit, through a focus on performance (sales, guest experience, and loyalty), people (guest service, and associate training and ...

Ulta Beauty, Inc.

Lead Cashier

Holly Springs, NC

$13.75 - $17/hr

This position is responsible for driving loyalty results, including credit, through a focus on performance (sales, guest experience, and loyalty), people (guest service, and associate training and ...

Ulta Beauty

Lead Cashier

Apex, NC · On-site

$12.25 - $15/hr

This position is responsible for driving loyalty results, including credit, through a focus on performance (sales, guest experience, and loyalty), people (guest service, and associate training and ...

Ulta Beauty, Inc.

Lead Cashier

Apex, NC · On-site

$12.25 - $15/hr

This position is responsible for driving loyalty results, including credit, through a focus on performance (sales, guest experience, and loyalty), people (guest service, and associate training and ...

Ulta Beauty, Inc.

Lead Cashier

Apex, NC

$12.25 - $15/hr

This position is responsible for driving loyalty results, including credit, through a focus on performance (sales, guest experience, and loyalty), people (guest service, and associate training and ...

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All JobsGuest Experience Associate JobsGuest Experience Associate Jobs in Raleigh, NC

Guest Experience Associate information

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How much do guest experience associate jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for guest experience associate in Raleigh, NC is $15.46, according to ZipRecruiter salary data. Most workers in this role earn between $13.80 and $16.83 per hour, depending on experience, location, and employer.

What is a guest experience associate?

A Guest Experience Associate is a customer service professional who ensures that guests have a positive and memorable experience at a venue, such as a hotel, museum, amusement park, or retail store. Their responsibilities typically include greeting guests, addressing questions or concerns, assisting with check-ins or tickets, and providing information about services or events. They play a key role in creating a welcoming atmosphere and resolving any issues that may arise during a guest's visit. Excellent communication and problem-solving skills are essential for this role.

What are the typical daily responsibilities of a guest experience associate, and how do they interact with other team members?

As a Guest Experience Associate, your daily responsibilities often include greeting guests, addressing their inquiries, resolving issues, and ensuring a welcoming environment. You’ll work closely with front desk staff, management, and housekeeping to coordinate guest requests and maintain high service standards. Collaboration and clear communication with team members are key to efficiently handling guest needs and delivering a seamless experience. This role requires adaptability, as you may need to manage multiple tasks simultaneously and respond to unexpected situations.

What are the key skills and qualifications needed to thrive as a guest experience associate, and why are they important?

To thrive as a Guest Experience Associate, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, reservation software, and basic office applications is commonly required. Exceptional communication, problem-solving abilities, and a friendly, approachable demeanor help create positive guest interactions and resolve issues efficiently. These skills ensure guests have memorable experiences, fostering customer satisfaction and loyalty crucial for business success.

What is the difference between Guest Experience Associate vs Front Desk Agent?

AspectGuest Experience AssociateFront Desk Agent
Primary RoleEnhances guest satisfaction through personalized service and engagementHandles check-in/check-out, reservations, and guest inquiries
Required SkillsCustomer service, communication, problem-solvingCustomer service, administrative skills, attention to detail
Work EnvironmentHotels, resorts, entertainment venuesHotels, motels, hospitality establishments
CertificationsCustomer service experience often preferred; no specific certifications requiredLikewise, customer service experience; certifications are uncommon

While both roles focus on guest interaction, the Guest Experience Associate emphasizes creating memorable experiences and personalized service, whereas the Front Desk Agent primarily manages reservations and check-in/out processes. Both positions require strong customer service skills and are common in hospitality settings, but their daily responsibilities differ slightly.

Is guest experience associate a stressful job?

A guest experience associate role involves interacting with customers and addressing their needs, which can sometimes be stressful during busy periods or when handling difficult guests. However, the job also offers opportunities for problem-solving and customer service skill development, and stress levels often depend on the work environment and individual resilience.

What are the most commonly searched types of Guest Experience jobs in Raleigh, NC?

The most popular types of Guest Experience jobs in Raleigh, NC are:

What are popular job titles related to Guest Experience Associate jobs in Raleigh, NC?

For Guest Experience Associate jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Guest Experience Associate jobs in Raleigh, NC look for?

The top searched job categories for Guest Experience Associate jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Guest Experience Associate jobs?

Cities near Raleigh, NC with the most Guest Experience Associate job openings:

Guest Experience Associate jobs near you
Infographic showing various Guest Experience Associate job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 15% Part Time, and 4% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $32,159 per year, or $15.5 per hour.

Experience Guide (Front Desk Associate)

Raleigh, NC • On-site

The NOW Midtown Raleigh
See more jobs at The NOW Midtown Raleighexternal

$15 - $18/hr

Full-time

Medical, Retirement

Re-posted 2 days ago

Job description

Benefits:
  • An environment where diversity is celebrated
  • A positive, empathetic, and supportive team and company
  • Team member discounts
  • Aesthetically inspiring work environment
  • Career growth opportunities
  • Competitive compensation + generous commissions
  • 401(k) matching
  • Employee discounts
  • Flexible schedule
  • Health insurance
  • Training & development

Schedule / Expected Work Hours:
  •  Ability to work flexible hours, including evenings, weekends, holidays
  • Sunday 10-7, Monday-Saturday 9-8
Job Summary
The Experience Guide is responsible for the guest experience, selling enhancements and memberships, maintaining the reception area, and ensuring the seamless daily operations of the boutique. This includes but is not limited to greeting and assisting guests regarding services and products, booking appointments, promoting memberships, customizing the guest’s massage, and handling payment for services performed.
Responsibilities 
  • Provide top-level service for guests and team members.
  • Warmly greet and check in guests.
  • Actively drive enhancement, membership, and gift card sales by passionately educating guests about our services, memberships, and retail offerings.
  • Accurately and effectively book, edit, and cancel massage appointments.
  • Open/close the boutique each day according to standard operating procedures.
  • Resolve guest issues.
  • Ensure guest areas are maintained to standard.
  • Maintain a positive attitude and contribute toward a healthy & happy workplace.
  • Collaborate with the leadership team to ensure best practices and foster innovation.
Qualifications
  • Sales and service-related experience preferred.
  • Ability to be efficient and detail-oriented in a fast-paced environment.
  • Must have enthusiasm and possess excellent guest service skills.
  • Strong communication skills including actively listening, empathizing, and being the subject matter expert for all things The NOW
  • Enjoy working with people and possess a friendly and outgoing personality.
  • Possesses problem-solving and troubleshooting skills.
  • Must be a team player.
Company Overview
The NOW Massage was designed as an oasis to disconnect from the outside world and reconnect within. The NOW Massage’s goal is to offer high-quality, customizable massage services without the time commitment and cost of a traditional spa. The NOW Massage’s interiors have been recognized by the press and influencers for its elevated aesthetic, inspired by exotic destinations from around the world. With boutiques currently open from coast to coast and steady expansion on the horizon, The NOW Massage is looking forward to bringing its thoughtfully crafted menu, healing products, and signature design to cities all over the United States. For more information, please visit thenowmassage.com.
Company Purpose/Mission
Self-Care is Essential The NOW is designed as a refuge to help you disconnect from the outside world and reconnect within. We are where you go to turn down the noise so you can listen to what your body needs. We say show up for yourself so you can better support others. Relax your body. Reset your soul. Start NOW.
We design our services to be convenient, affordable, and high-quality always. The menu of customizable enhancements makes personalizing your service simple. Our interiors are recognized for their elevated aesthetic, inspired by exotic destinations from around the world.
Company Values
Brand Truths
LIVE IN THE NOW
Be Present. Take time to recharge and reconnect within.
KINDNESS IS MAGIC
Positive energy always. Create a circle of warmth and compassion from welcoming guests to giving back to your community.
CARE FOR THOSE WHO CARE FOR OTHERS
Foster an environment where team members feel valued, recognized, and rewarded.
 AUTHENTICITY ALWAYS
Open and transparent communication with our inner circle and guests.