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Guest Experience Associate Jobs in Raleigh, NC (NOW HIRING)

Casa de Montecristo

Sales Associate

Selma, NC · On-site

$11.25 - $15.25/hr

Provide a world-class guest experience in the humidor and smoking lounges through exemplary service and selling skills. Serves as a Casa de Montecristo brand ambassador. * Build relationships with ...

Concord Hospitality

Guest Services Agent

Raleigh, NC · On-site

$14.50 - $18.50/hr

Qualifications * Previous hospitality, customer service, or front desk experience preferred ... Concord Hospitality Benefits (Full Time Associates only) Full-time associates are eligible to ...

HYATT Hotels

Guest Services Agent

Raleigh, NC · On-site

$14.50 - $18.50/hr

Qualifications * Previous hospitality, customer service, or front desk experience preferred ... Concord Hospitality Benefits (Full Time Associates only) Full-time associates are eligible to ...

European Wax Center

Beauty Sales Associate

Cary, NC · On-site

$13 - $17.75/hr

As a Beauty Sales Associate , you will play a critical role in driving center performance by ... Create a welcoming and positive experience for every guest * Manage reservations and assist guests ...

WakeMed

Guest Services Coordinator

Raleigh, NC · On-site

$15 - $19.50/hr

Overview The Guest Services Coordinator supports the Guest Services Manager in the daily operations ... Associate's Degree Health Administration Preferred Experience 2 Years Customer Service Required 1 ...

Bob's Discount Furniture

Retail Sales Associate

Durham, NC · On-site

$45K - $65K/yr

Job Title Retail Sales Associate - Guest Experience Specialist Job Overview Our Retail Sales Associates - Guest Experience Specialists are a driving force behind Bob's Discount Furniture's success ...

Bealls, Inc.

bealls Store Associate

Smithfield, NC · On-site

$13.25 - $15.25/hr

You will be empowered to make the shopping experience thrilling and seamless for our guest and be part of a dedicated team that shows pride and passion in all they do! AS A STORE ASSOCIATE A TYPICAL ...

bealls

bealls Store Associate

Smithfield, NC · On-site

$13.25 - $15.25/hr

You will be empowered to make the shopping experience thrilling and seamless for our guest and be part of a dedicated team that shows pride and passion in all they do! AS A STORE ASSOCIATE A TYPICAL ...

Concord Hospitality

Guest Relations Manager

Raleigh, NC · On-site

Your role is key to the overall experience the guest will have. Your keen sense of being proactive ... Here are some reasons our associates like working for us: Benefits (Full Time Associates only) We ...

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All JobsGuest Experience Associate JobsGuest Experience Associate Jobs in Raleigh, NC

Guest Experience Associate information

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How much do guest experience associate jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for guest experience associate in Raleigh, NC is $15.46, according to ZipRecruiter salary data. Most workers in this role earn between $13.80 and $16.83 per hour, depending on experience, location, and employer.

What is a guest experience associate?

A Guest Experience Associate is a customer service professional who ensures that guests have a positive and memorable experience at a venue, such as a hotel, museum, amusement park, or retail store. Their responsibilities typically include greeting guests, addressing questions or concerns, assisting with check-ins or tickets, and providing information about services or events. They play a key role in creating a welcoming atmosphere and resolving any issues that may arise during a guest's visit. Excellent communication and problem-solving skills are essential for this role.

What are the typical daily responsibilities of a guest experience associate, and how do they interact with other team members?

As a Guest Experience Associate, your daily responsibilities often include greeting guests, addressing their inquiries, resolving issues, and ensuring a welcoming environment. You’ll work closely with front desk staff, management, and housekeeping to coordinate guest requests and maintain high service standards. Collaboration and clear communication with team members are key to efficiently handling guest needs and delivering a seamless experience. This role requires adaptability, as you may need to manage multiple tasks simultaneously and respond to unexpected situations.

What are the key skills and qualifications needed to thrive as a guest experience associate, and why are they important?

To thrive as a Guest Experience Associate, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, reservation software, and basic office applications is commonly required. Exceptional communication, problem-solving abilities, and a friendly, approachable demeanor help create positive guest interactions and resolve issues efficiently. These skills ensure guests have memorable experiences, fostering customer satisfaction and loyalty crucial for business success.

What is the difference between Guest Experience Associate vs Front Desk Agent?

AspectGuest Experience AssociateFront Desk Agent
Primary RoleEnhances guest satisfaction through personalized service and engagementHandles check-in/check-out, reservations, and guest inquiries
Required SkillsCustomer service, communication, problem-solvingCustomer service, administrative skills, attention to detail
Work EnvironmentHotels, resorts, entertainment venuesHotels, motels, hospitality establishments
CertificationsCustomer service experience often preferred; no specific certifications requiredLikewise, customer service experience; certifications are uncommon

While both roles focus on guest interaction, the Guest Experience Associate emphasizes creating memorable experiences and personalized service, whereas the Front Desk Agent primarily manages reservations and check-in/out processes. Both positions require strong customer service skills and are common in hospitality settings, but their daily responsibilities differ slightly.

Is guest experience associate a stressful job?

A guest experience associate role involves interacting with customers and addressing their needs, which can sometimes be stressful during busy periods or when handling difficult guests. However, the job also offers opportunities for problem-solving and customer service skill development, and stress levels often depend on the work environment and individual resilience.

What are the most commonly searched types of Guest Experience jobs in Raleigh, NC?

The most popular types of Guest Experience jobs in Raleigh, NC are:

What are popular job titles related to Guest Experience Associate jobs in Raleigh, NC?

For Guest Experience Associate jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Guest Experience Associate jobs in Raleigh, NC look for?

The top searched job categories for Guest Experience Associate jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Guest Experience Associate jobs?

Cities near Raleigh, NC with the most Guest Experience Associate job openings:

Guest Experience Associate jobs near you
Infographic showing various Guest Experience Associate job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 15% Part Time, and 4% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $32,159 per year, or $15.5 per hour.

Sales Associate

Casa de Montecristo

Selma, NC • On-site

$11.25 - $15.25/hr

Part-time

Medical, Vision

Posted 27 days ago

Casa De Montecristo rating

7.0

Company rating: 7.0 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

About Us
Casa de Montecristo gives the adult cigar consumer the premier cigar experience, featuring large selections of premium cigars, modern lounges, walk-in humidors and full bars across the multiple locations in the United States.
Overview
The Sales Associate is responsible for cultivating strong guest relationships and delivering operational excellence as part of a team that achieves high standards of results.
Responsibilities
  • Provide a world-class guest experience in the humidor and smoking lounges through exemplary service and selling skills. Serves as a Casa de Montecristo brand ambassador.
  • Build relationships with customers. Proactively and effectively communicate product features and benefits, as well as promotional information.
  • Demonstrate a tenacious drive for results. Accountable for becoming a trusted, successful tobacconist and consistently work as part of a team to exceed sales and KPI goals.
  • Develop and maintain strong knowledge of Casa de Montecristo products.
  • Assists in the complete operations of the store. Performs all functions to effectively execute corporate initiatives in a timely, efficient and resource-wise manner.
  • Follows all Casa de Montecristo policies and standard operating procedures (SOPs), as well as state and local regulations.
  • Maintains visual and cleanliness standards to support the brand image. Ensures a comfortable, responsible and safe environment.
  • Other duties as assigned

Qualifications
  • Previous experience in a retail, hospitality or other service-centric environment.
  • POS and/or computer skills needed
  • Cigar knowledge a plus
  • Ability to work a flexible schedule (night, weekends, holidays)
  • Exceptional interpersonal skills
  • Hands on team player with a strong work-ethic
  • Passionate and persistent about a delivering a stellar guest experience.
  • A track record of meeting challenging sales and operational goals
  • Demonstrated flexibility and emotional intelligence to adapt to a frequently changing business conditions with energy and accountability.

Work Environment/Conditions:
While performing the duties of this job, the employee is regularly exposed to smoke or airborne particles. The employee is occasionally exposed to wet and/ or humid conditions. The noise level in the work environment is usually moderate.
Physical Demands:
While performing the duties of this job, the employee is regularly required to stand; walk; use hands, reach with hands and arms; and talk or hear. The employee frequently is required to climb or balance and stoop, kneel or sit; the employee must frequently lift and/ or move up to 35 pounds. Specific vision abilities required by this job include the ability to adjust focus.
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