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Ground Operations Agent Jobs (NOW HIRING)

Team Worldwide

Domestic Operations Agent

Winnsboro, TX · On-site

Prioritize, schedule and route shipments for transportation via air and ground network. * Interact ... operational efficiency. * Branch Office and agent communications. * Local cartage and dispatch.

WPX Courier, LLC

Warehouse Operations Agent

Auburn, WA · On-site

$21/hr

Our services include contract ground delivery (small package, LTL), air and ocean freight ... The Operations Agent effectively performs assignments and work duties to meet established deadlines ...

Team Worldwide

Domestic Operations Agent

Winnsboro, TX · On-site

Prioritize, schedule and route shipments for transportation via air and ground network. * Interact ... operational efficiency. * Branch Office and agent communications. * Local cartage and dispatch.

WPX Courier, LLC

Warehouse Operations Agent

Auburn, WA · On-site

$21/hr

Our services include contract ground delivery (small package, LTL), air and ocean freight ... The Operations Agent effectively performs assignments and work duties to meet established deadlines ...

Menzies Aviation

Frontier Operations Agent

Orlando, FL · On-site

The Operations Agent is responsible for some or all of the following duties in accordance with ... Monitor air to ground radio for in-range calls, special requests from crews, maintenance requests ...

Worldwide Flight Services

$15.75 - $19.25/hr

Strong written and verbal communication skills Operations Agent - Turn Coordinator | The Conductor of Every On-Time Departure. Key Responsibilities What We're Looking For * Coordinate all ground ...

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How much do ground operations agent jobs pay per hour?

As of Jun 29, 2026, the average hourly pay for ground operations agent in the United States is $24.72, according to ZipRecruiter salary data. Most workers in this role earn between $19.95 and $27.40 per hour, depending on experience, location, and employer.

What are some common challenges Ground Operations Agents face during irregular operations or flight delays?

Ground Operations Agents often encounter unique challenges during irregular operations, such as flight delays or cancellations. These situations require quick problem-solving skills, effective communication with both passengers and crew, and the ability to adapt to rapidly changing priorities. Agents may need to coordinate with multiple teams, including ramp, baggage, and customer service, to manage logistics and ensure safety. Remaining calm under pressure and delivering clear, timely information to travelers are essential for maintaining smooth operations and customer satisfaction during these disruptions.

What does a ground operations agent do?

A ground operations agent is responsible for coordinating and managing aircraft ground handling activities, including baggage handling, aircraft servicing, and ensuring safety procedures are followed. They work in airport environments, often using communication tools and safety protocols to support flight schedules and passenger services.

What are Ground Operations Agents?

Ground Operations Agents are professionals who manage and coordinate various activities on the ground at airports, ensuring the safe and efficient turnaround of aircraft between flights. Their responsibilities include handling baggage, guiding aircraft to and from gates, coordinating refueling and catering, and communicating with flight and cabin crews. These agents play a vital role in maintaining on-time departures and arrivals, safety compliance, and customer service during ground operations.

What are the key skills and qualifications needed to thrive as a Ground Operations Agent, and why are they important?

To thrive as a Ground Operations Agent, you need knowledge of airport operations, safety regulations, and basic logistics, typically supported by a high school diploma and relevant on-the-job training. Familiarity with ground service equipment, baggage handling systems, and airline-specific software is often required. Strong teamwork, attention to detail, and effective communication are vital soft skills for efficiently coordinating tasks and ensuring safety. These skills and qualifications are crucial for maintaining smooth airport operations, preventing delays, and upholding safety standards.

What is the difference between Ground Operations Agent vs Baggage Handler?

AspectGround Operations AgentBaggage Handler
CredentialsHigh school diploma, possibly some certificationsHigh school diploma or equivalent
Work EnvironmentAirports, ground support areas, customer service pointsAirports, baggage claim areas, cargo zones
Employer & IndustryAirlines, ground service companiesAirlines, baggage handling companies
Job FocusCoordinate ground operations, assist passengers, ensure safetyHandle, load, unload baggage and cargo

While both roles operate within airport environments and support airline operations, Ground Operations Agents have broader responsibilities including customer service and ground coordination, whereas Baggage Handlers focus primarily on baggage handling tasks.

What jobs make $10,000 a month without a degree?

Ground Operations Agents typically do not earn $10,000 a month without specialized experience or advancement. High-paying roles that can reach this level without a degree often include sales, real estate, or entrepreneurship, but these usually require significant skills, networking, or business acumen. Most jobs with such high earnings without a degree involve commission, bonuses, or ownership stakes rather than fixed salaries.

How much do ground handling agents make?

Ground handling agents typically earn an average hourly wage ranging from $12 to $20, depending on experience, location, and employer. Salaries can vary based on certifications, shift work, and the complexity of the airport operations they support.

What jobs pay $500,000 a year in the US?

Ground Operations Agents typically do not earn $500,000 annually; such high salaries are usually associated with executive roles, specialized medical professionals, or successful entrepreneurs. In the transportation or aviation industry, top executives or airline CEOs may reach this level, but frontline operational roles generally do not. Achieving this income level often requires advanced skills, extensive experience, and leadership positions.
More about Ground Operations Agent jobs
What cities are hiring for Ground Operations Agent jobs? Cities with the most Ground Operations Agent job openings:
What states have the most Ground Operations Agent jobs? States with the most job openings for Ground Operations Agent jobs include:
What job categories do people searching Ground Operations Agent jobs look for? The top searched job categories for Ground Operations Agent jobs are:
Ground Operations Agent jobs near you
Infographic showing various Ground Operations Agent job openings in the United States as of June 2026, with employment types broken down into 89% Full Time, and 11% Part Time. Highlights an 100% In-person job distribution, with an average salary of $51,415 per year, or $24.7 per hour.

Operations Agent

Ascent Global Logistics

Belleville, MI • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 18 days ago

Key responsibilities

  • Book and maintain premium expedited shipments across various modes of transportation.

  • Communicate with customers and providers to resolve supply chain issues and shipment exceptions in a timely and professional manner.

  • Perform online order entry of premium shipments while interfacing with customers via phone or email.

Job description

Delivery Assurance - Operations Agent
About Ascent
Ascent Global Logistics, headquartered in Belleville, Michigan, is a leading global provider of expedited, time-critical logistics solutions and other direct transportation services. The company connects customers to its extensive carrier network, internal ground fleet and airline via its proprietary, digital PEAK freight marketplace, which provides robust carrier capacity and transparent pricing, backed by 24/7/365 logistics experts. Ascent's offerings include air charter and ground expedited solutions as well as truckload, less-than-truckload, global forwarding, brokerage, and managed transportation services. The experienced Ascent team solves customers' most challenging logistics needs by providing industry-leading service and top-tier satisfaction.
Our Guiding Principles
At the core of Ascent's culture is a strong commitment to excellence, driven by the passion and dedication of every team member. We're equally dedicated to going above and beyond for our customers, ensuring this commitment extends beyond our team and brings exceptional value to those we serve. We aim for perfect execution in everything we do and 'play hard' by creating an environment where tasks are performed with a can-do attitude from start to finish. We 'play smart' by delivering on our commitments in an honest, fair and ethical manner. We treat every person with whom we interface with the utmost dignity and respect. We understand that our teammates are our most valuable assets, so we 'play together' by making every effort to provide a professional and enjoyable experience, enabling careers to flourish and personal growth to be achieved.
What You'll Do
As an Operations Agent within our Delivery Assurance department, you'll be responsible for booking and maintaining premium expedited shipments across various modes of transportation. Utilizing our PEAK platform you will communicate directly with customers and providers to resolve supply chain issues in a timely and professional manner.
  • Provide quality customer service by following Ascent policies and procedures along with unique customer requirements.
  • Perform online order entry of premium shipments while interfacing with customers via phone or email.
  • Make award decisions based on customer expectations.
  • Initiate and maintain various modes of transportation including Ground Expedite (GEX), Domestic (HWAF), Ford (IAF), Truckload (TL), and Air Charter (ACH).
  • Identify and resolve issues (recoveries, delays, capacity, carrier, customer, etc.) regarding premium shipment exceptions.
  • Follow-up and communicate status of each premium shipment exception to ensure on-time customer delivery requirements are met.
  • Escalate issues/problem situations with customer/carrier/management as appropriate.
  • Maintain proficiency in all applicable computer systems used within Ascent.
  • Maintain knowledge on how to establish any new customer per department requirements.
  • Provide support to Charter Management when available.
  • Maintain and communicate turnover items.
  • Conduct provider evaluations as assigned.
  • Help to promote a strong workplace culture by maintaining a positive attitude, encouraging behavior, and valuable ideas.

What You'll Bring
  • High school diploma or general education degree (GED); or equivalent combination of education and experience.
  • 1 year of customer service experience (required).
  • Strong computer skills in Microsoft Windows, Word, Outlook and Excel preferred.
  • Basic geography knowledge (preferred). Applicants should understand the locations of US States and Canadian Provinces - including major cities thereof.
  • Capability to pay attention to detail while multi-tasking.
  • Solid communications skills - both verbal and written.
  • Ability to think and react quickly with a sense of urgency to time-sensitive problem situations.
  • Ability to remain calm during adverse conditions.
  • Ability to type a minimum of 30 w.p.m.
  • Embody the Ascent Guiding Principles of "Play Hard, Play Smart, Play Together."

Primary Schedule
Tuesday - Saturday, 3:30pm - 11:30pm
Ascent's Competitive Benefits
  • 401(k) and employer matching
  • Life Insurance
  • Health, Dental, Vision Insurance
  • Short- & Long-Term Disability
  • Paid Time Off (PTO)
  • Employee Assistance Program
  • Paid Parental Leave
  • Employee Wellness Program
  • Paid Holidays
  • Employee Recognition Programs
  • Flexible Spending Account (FSA)
  • Tuition Reimbursement
  • Health Savings Account (HSA)
  • Overtime, Differential & Bonus Pay

Disclaimer: This job description indicates in a general way the nature and levels of work, knowledge, skills, abilities, and other essential functions; however, the job description isn't designed to contain a comprehensive listing of activities, duties, or responsibilities an incumbent may be asked to perform.

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