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Ground Operations Agent Jobs (NOW HIRING)

Allegiant

Ground Operations Agent - ATW

Appleton, WI · On-site

$18/hr

The Ground Operations Agent is responsible for the handling of customer baggage, including loading and unloading on and off the aircraft, marshaling in and pushing back the aircraft, operation of ...

Allegiant

Ground Operations Agent - SHV

Shreveport, LA · On-site

$15/hr

The Ground Operations Agent is responsible for the handling of customer baggage, including loading and unloading on and off the aircraft, marshaling in and pushing back the aircraft, operation of ...

Allegiant

Ground Operations Agent - ATW

Appleton, WI · On-site

$18/hr

The Ground Operations Agent is responsible for the handling of customer baggage, including loading and unloading on and off the aircraft, marshaling in and pushing back the aircraft, operation of ...

Allegiant

Ground Operations Agent - ATW

Appleton, WI · On-site

$18/hr

The Ground Operations Agent is responsible for the handling of customer baggage, including loading and unloading on and off the aircraft, marshaling in and pushing back the aircraft, operation of ...

wearegat

Airport Operations Agent

El Paso, TX · On-site

$13/hr

Operations Agent Ramp Operations Agent Details: -An Operations agent provides legendary Customer ... Responsible for ground security and assuring Operations follow security procedures * Must be able ...

wearegat

Airport Operations Agent

El Paso, TX · On-site

$13/hr

Operations Agent Ramp Operations Agent Details: -An Operations agent provides legendary Customer ... Responsible for ground security and assuring Operations follow security procedures * Must be able ...

wearegat

Airport Operations Agent

El Paso, TX

$13/hr

Operations Agent Ramp Operations Agent Details: -An Operations agent provides legendary Customer ... Responsible for ground security and assuring Operations follow security procedures * Must be able ...

wearegat

Airport Operations Agent

El Paso, TX

$13/hr

Operations Agent Ramp Operations Agent Details: -An Operations agent provides legendary Customer ... Responsible for ground security and assuring Operations follow security procedures * Must be able ...

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Ground Operations Agent information

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How much do ground operations agent jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for ground operations agent in the United States is $24.72, according to ZipRecruiter salary data. Most workers in this role earn between $19.95 and $27.40 per hour, depending on experience, location, and employer.

What is a ground operations agent?

Ground Operations Agents are professionals who manage and coordinate various activities on the ground at airports, ensuring the safe and efficient turnaround of aircraft between flights. Their responsibilities include handling baggage, guiding aircraft to and from gates, coordinating refueling and catering, and communicating with flight and cabin crews. These agents play a vital role in maintaining on-time departures and arrivals, safety compliance, and customer service during ground operations.

What are the key skills and qualifications needed to thrive as a ground operations agent?

To thrive as a Ground Operations Agent, you need knowledge of airport operations, safety regulations, and basic logistics, typically supported by a high school diploma and relevant on-the-job training. Familiarity with ground service equipment, baggage handling systems, and airline-specific software is often required. Strong teamwork, attention to detail, and effective communication are vital soft skills for efficiently coordinating tasks and ensuring safety. These skills and qualifications are crucial for maintaining smooth airport operations, preventing delays, and upholding safety standards.

What are some common challenges ground operations agents face during irregular operations or flight delays?

Ground Operations Agents often encounter unique challenges during irregular operations, such as flight delays or cancellations. These situations require quick problem-solving skills, effective communication with both passengers and crew, and the ability to adapt to rapidly changing priorities. Agents may need to coordinate with multiple teams, including ramp, baggage, and customer service, to manage logistics and ensure safety. Remaining calm under pressure and delivering clear, timely information to travelers are essential for maintaining smooth operations and customer satisfaction during these disruptions.

What is the difference between Ground Operations Agent vs Baggage Handler?

AspectGround Operations AgentBaggage Handler
CredentialsHigh school diploma, possibly some certificationsHigh school diploma or equivalent
Work EnvironmentAirports, ground support areas, customer service pointsAirports, baggage claim areas, cargo zones
Employer & IndustryAirlines, ground service companiesAirlines, baggage handling companies
Job FocusCoordinate ground operations, assist passengers, ensure safetyHandle, load, unload baggage and cargo

While both roles operate within airport environments and support airline operations, Ground Operations Agents have broader responsibilities including customer service and ground coordination, whereas Baggage Handlers focus primarily on baggage handling tasks.

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Ground Operations Agent jobs near you
Infographic showing various Ground Operations Agent job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $51,415 per year, or $24.7 per hour.

Ground Operations Agent

Columbus, OH • On-site

Alliance Ground International, LLC.
Transportation and Warehousing • 10K+ employees

4.9

Company rating: 4.9 out of 10

Based on 62 frontline employees who took The Breakroom Quiz

63rd of 67 rated aviation services

Respectful managers

Learn more about Alliance Ground International, LLC.external

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 19 days ago

Job description

Job Description:
Do you enjoy working in a fast-paced, safety-obsessed aviation environment?
As a Ground Operations Agent, you will be the primary communication link between ground operations and our customers. Ideal candidates will have at least six months of experience in aviation ground handling or cargo/mail sorting.
Alliance Ground International (AGI) is one of the largest independently owned ground handling companies providing services to 100+ airlines in 61 airports across the U.S. and Canada. We are the home to over 12,000 team members supporting over 1.5B Kilos and over 400K departures. Our Ground division has a strong reputation in aviation ground services. We are committed to providing the highest quality service and continuing our outstanding safety track record. As we continue to grow, we only look for the best in the industry.
Job Responsibilities:
  • Coordinate the delivery of various aircraft service functions for airline customers while the aircraft is at the gate, including de-icing, lavatory dumping, and refueling.
  • Determine proper aircraft load factors in conjunction with the airline operations department.
  • Verify and sign off on any aircraft services performed in order to bill the airline for services rendered.
  • Perform various administrative duties on a routine basis, such as GSE fluid inspections, washing equipment and removing debris/trash from the ramp area.
  • Serve as liaison with airline customers, their pilots, and AGI operations department.
  • Direct and assist ramp agents with ground handling duties as needed.

Safety, Security and Compliance:
All AGI Team members have a responsibility and duty while at work to:
  • Take reasonable care for the health, wellbeing, safety, and security of themselves and of others who may be affected by their actions or omissions while at work.
  • Cooperate with their manager / supervisor to allow them to perform or comply with any legal requirements imposed on the company.
  • Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, wellbeing, safety, security or welfare reasons.
  • Inform their manager / supervisor of any work situation, equipment, or activity that represents a serious or immediate danger to health, wellbeing, safety, and security.
  • Report any hazards, near misses, incidents, accidents, or dangerous occurrences to their manager / supervisor, who will then follow the procedures contained in company and carrier Safety and Security procedures.
  • Carry out work in accordance with information and training provided and any specific health, wellbeing, safety, and security rules or procedures.
  • Fully understand AGI Health & Safety and Security policies.
  • Attend training courses as may be required by AGI.

Physical Requirements:
  • This job requires physical stamina and strength - Lead Ramp Agents must be able to lift / carry / push / pull and move items 70 pounds (32 kg) or more on a regular basis and repetitively lift items weighing 40 to 50 pounds on raised surfaces.
  • Must be able to carry heavy items up and down narrow jetway stairs.
  • Must be able to walk, climb, bend, kneel, crawl, and stoop on a frequent basis and for extended periods.
  • Must be able to work in cramped or high places.
  • Must be able to be alerted to moving vehicles or aircraft and use radio equipment to communicate with crew and airport authorities.
  • Must be able to work outside in all types of weather, around jet and machinery noises.

Knowledge, Skills & Abilities
  • Demonstrated Leadership Skills: Operations Agents must be able to provide direction and support to their team to complete all required tasks proficiently and safely.
  • Good Communication Skills: Operations Agents must be able to communicate information and instructions verbally and/or via radio equipment effectively in a professional manner with the flight crew, gate agents, and other ground crew to coordinate the movement and handling of planes, equipment, baggage, and cargo.
  • Basic math skills: Operations Agents may be required to calculate weight and balance calculations for planes.
  • Basic Computer skills: Operations Agents may be required to use computer systems to track cargo and baggage.
  • Problem-solving skills: Operations Agents may be called upon to troubleshoot issues during loading and unloading.
  • Time management skills: Operations Agents must be able to manage their time effectively to complete tasks efficiently in a fast-paced environment

Qualifications:
  • Be at least 18 years of age and possess a high school diploma, GED, or work experience equivalent.
  • Possess a valid driver's license with a clean driving record.
  • If work location is in the United States, must have authorization to work in the United States as defined by the Immigration Reform Act of 1986. If work location is in Canada, must have authorization to work in Canada as defined by the Immigration and Refugee Protection Act (IRPA) of 2001.
  • Must complete ramp and SIDA training to obtain airport authority identification security.
  • If required by customer or role access, be able to secure a Customs Seal through the respective governing agency.
  • Preferred Qualifications - One+ year of airline ramp experience.

AGI offers a comprehensive benefit package for all employees, including paid vacation and medical / dental / vision for full-time qualified employees as well as medical coverage for part time employees. AGI also provides free uniforms and free on-the-job training to all employees.
Additional benefits include company-matched 401(k) program, company-paid employee assistance program, voluntary life insurance, and travel discounts on car rentals, hotels, and cruises to name a few.
The successful AGI team member brings their "A" game every day with energy and enthusiasm, respect for their team, and the highest regard for safety!
Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. AGI is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status.
Alliance Ground International logo

About Alliance Ground International

Sourced by ZipRecruiter

Alliance Ground International provides airline cargo handling services to 55 airlines at thirteen airports: Atlanta, Chicago, Fort Lauderdale, Kansas City, LaGuardia, Las Vegas, Los Angeles, Miami, Newark, New York JFK, Orlando, Salt Lake City and San Francisco. Warehouse and ramp operations schedules are constantly adjusted to flight operations. Adjustments are made monthly, weekly, and in many cases, hourly. Facilities and equipment, forklifts dock lifts and roller systems, are purchased assets of and are routinely maintained more frequently than manufacturer recommendations to insure the life and optimal working performance of all equipment. Maintaining an “open door” policy with our airline clients is essential to our successful working relationships. Drawing from the unique interchange of information through individualized solutions with our clients allows us to incorporate these ideas within the structure of the operation.

Industry

Transportation and warehousing

Company size

10,000+ Employees

Headquarters location

South Miami, FL, US

Year founded

1987

Social media

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