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Ground Operations Agent Jobs (NOW HIRING)

Allegiant

Ground Operations Agent

Clearwater, FL

$16/hr

Perform functions of a Customer Service/Ground Operations (Cross-Utilized) Agent, must be able to work flexible hours, including nights, weekends and holidays and must be able to stay for irregular ...

Allegiant

Ground Operations Agent

Clearwater, FL

$16/hr

Perform functions of a Customer Service/Ground Operations (Cross-Utilized) Agent, must be able to work flexible hours, including nights, weekends and holidays and must be able to stay for irregular ...

Allegiant

Ground Operations Agent

Clearwater, FL · On-site

$16/hr

... Ground Operations (Cross-Utilized) Agent, must be able to work flexible hours, including nights, weekends and holidays and must be able to stay for irregular operations. • Schedule based upon ...

Allegiant

Ground Operations Agent - ATW

Appleton, WI · On-site

$18/hr

The Ground Operations Agent is responsible for the handling of customer baggage, including loading and unloading on and off the aircraft, marshaling in and pushing back the aircraft, operation of ...

wearegat

Airport Operations Agent

El Paso, TX · On-site

$13/hr

Operations Agent Ramp Operations Agent Details: -An Operations agent provides legendary Customer ... Responsible for ground security and assuring Operations follow security procedures * Must be able ...

wearegat

Airport Operations Agent

El Paso, TX

$13/hr

Operations Agent Ramp Operations Agent Details: -An Operations agent provides legendary Customer ... Responsible for ground security and assuring Operations follow security procedures * Must be able ...

wearegat

Airport Operations Agent

El Paso, TX · On-site

$13/hr

Operations Agent Ramp Operations Agent Details: -An Operations agent provides legendary Customer ... Responsible for ground security and assuring Operations follow security procedures * Must be able ...

wearegat

Airport Operations Agent

El Paso, TX · On-site

$13/hr

Operations Agent Ramp Operations Agent Details: -An Operations agent provides legendary Customer ... Responsible for ground security and assuring Operations follow security procedures * Must be able ...

WPX Courier, LLC

Warehouse Operations Agent

Portland, OR · On-site

$20/hr

Our services include contract ground delivery (small package, LTL), air and ocean freight ... The Operations Agent effectively performs assignments and work duties to meet established deadlines ...

WPX Courier, LLC

Warehouse Operations Agent

Portland, OR · On-site

$20/hr

Our services include contract ground delivery (small package, LTL), air and ocean freight ... The Operations Agent effectively performs assignments and work duties to meet established deadlines ...

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Ground Operations Agent information

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$13

$24

$39

How much do ground operations agent jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for ground operations agent in the United States is $24.72, according to ZipRecruiter salary data. Most workers in this role earn between $19.95 and $27.40 per hour, depending on experience, location, and employer.

What are some common challenges ground operations agents face during irregular operations or flight delays?

Ground Operations Agents often encounter unique challenges during irregular operations, such as flight delays or cancellations. These situations require quick problem-solving skills, effective communication with both passengers and crew, and the ability to adapt to rapidly changing priorities. Agents may need to coordinate with multiple teams, including ramp, baggage, and customer service, to manage logistics and ensure safety. Remaining calm under pressure and delivering clear, timely information to travelers are essential for maintaining smooth operations and customer satisfaction during these disruptions.

What is a ground operations agent?

Ground Operations Agents are professionals who manage and coordinate various activities on the ground at airports, ensuring the safe and efficient turnaround of aircraft between flights. Their responsibilities include handling baggage, guiding aircraft to and from gates, coordinating refueling and catering, and communicating with flight and cabin crews. These agents play a vital role in maintaining on-time departures and arrivals, safety compliance, and customer service during ground operations.

What are the key skills and qualifications needed to thrive as a ground operations agent?

To thrive as a Ground Operations Agent, you need knowledge of airport operations, safety regulations, and basic logistics, typically supported by a high school diploma and relevant on-the-job training. Familiarity with ground service equipment, baggage handling systems, and airline-specific software is often required. Strong teamwork, attention to detail, and effective communication are vital soft skills for efficiently coordinating tasks and ensuring safety. These skills and qualifications are crucial for maintaining smooth airport operations, preventing delays, and upholding safety standards.

What is the difference between Ground Operations Agent vs Baggage Handler?

AspectGround Operations AgentBaggage Handler
CredentialsHigh school diploma, possibly some certificationsHigh school diploma or equivalent
Work EnvironmentAirports, ground support areas, customer service pointsAirports, baggage claim areas, cargo zones
Employer & IndustryAirlines, ground service companiesAirlines, baggage handling companies
Job FocusCoordinate ground operations, assist passengers, ensure safetyHandle, load, unload baggage and cargo

While both roles operate within airport environments and support airline operations, Ground Operations Agents have broader responsibilities including customer service and ground coordination, whereas Baggage Handlers focus primarily on baggage handling tasks.

More about Ground Operations Agent jobs
What cities are hiring for Ground Operations Agent jobs? Cities with the most Ground Operations Agent job openings:
What states have the most Ground Operations Agent jobs? States with the most job openings for Ground Operations Agent jobs include:
What job categories do people searching Ground Operations Agent jobs look for? The top searched job categories for Ground Operations Agent jobs are:
Ground Operations Agent jobs near you
Infographic showing various Ground Operations Agent job openings in the United States as of August 2026, with employment types broken down into 85% Full Time, 12% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $51,415 per year, or $24.7 per hour.

Ground Operations Agent

Allegiant

Clearwater, FL

$16/hr

Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 21 days ago

Job description

Summary
This position is responsible for overseeing and providing operational support to airport Ground Operations/Customer Service (Cross-Utilized) Agents consistent with the requirements of company policy and federal and state regulations, . Responsibilities will also include ground operations, aircraft cleaning, security, operations and commissary duties as required.
 
Minimum Requirements
Combination of Education and Experience will be considered. Must be authorized to work in the US as defined by the Immigration Act of 1986. Must pass a Criminal Background Check.
Education:  High School Diploma/GED
Years of Experience: Minimum one (1) year Customer Service experience, airline industry experience
 
Preferred Requirements
Allegiant Customer Service and Ground Operations procedures, basic computer skills, general knowledge of office equipment.
The ideal candidate must be people oriented, highly motivated with a positive and friendly attitude.
Must be able to communicate with internal and external customers with professionalism and integrity.
Must be well groomed and adhere to dress code policy.
Ability to work efficiently under time constraints.
Must be willing to work a flexible schedule including nights, weekends and holidays.
Must be at least 18 years of age and possess a valid driver's license.
  Ability to read, write, and speak English in order to receive and understand instructions, directives, and ensure safety, as well as the ability to interact with customers, is a requirement of the job.
 
Job Duties
Coordinate and direct duties and activities of Customer Service/Ground Operations (Cross-Utilized) agents.
Interface with supervisors, leads and all departments to ensure that service issues are addressed and/or corrected to ensure quality of service.
Ensure that all company safety rules (including dangerous goods handling and awareness) are being adhered to.
Report safety hazards and incidents to supervisor.
Perform functions of a Customer Service/Ground Operations (Cross-Utilized) Agent, must be able to work flexible hours, including nights, weekends and holidays and must be able to stay for irregular operations.
Schedule based upon operational need and seniority.
Assign employees to work specific job functions as needed.
Provide information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements.
Ensure FAA, Allegiant Air and airport regulations are followed.
Assist Customers with special needs, i.e., Customers who need assistance in boarding.
Load and unload baggage and co-mail of various weight and dimensions to and from aircraft and applicable airport baggage areas.
Marshal in the planes and push back the aircraft.
Operate heavy, motorized machinery/equipment including, but not limited to tugs, tractors, belt loaders, bag carts, push-back tractors, deicers, etc.
Lead by example and motivate team members.
Ability to read and write English.
Coordinate, provide training and ensure training requirements are met for all employees, i.e., new hires, recurrent, supplemental and local training issues.
Other duties as assigned.
 
Physical Requirements
The Physical Demands and Work Environment described here are a representative of those that must be met by a Team Member to successfully perform the essential functions of the role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.
Airport Agent - While performing the duties of this job, the Team Member is regularly required to stand, sit, talk, hear, see, reach, stoop, kneel, climb and use hands and fingers to operate various types of tools and equipment (i.e. hand trucks, carts, ramps, tugs, etc.). May be required to lift, push, pull, or carry up to 300 lbs. May be required to work various shifts/days in a 24-hour situation. Regular attendance is a requirement of the role. Exposure to heights, small spaces, extreme noise (i.e. airport with planes, vehicles, and other machinery), temperature, wind, and light fluctuations. Ability to work in a confined area as well as the ability to crawl in and out of small spaces for extended periods of time. Ability to wear personal protective gear. Some travel may be a requirement of the role.
 
EEO Statement
We welcome all individuals from varied backgrounds and experiences to apply. Our company values the unique perspectives and talents that each person brings to our team.
 
Equal Opportunity Employer: Disability/Veteran
For more information, see https://allegiantair.jobs
 
$16 - $16 an hour
Full Time Benefits:
Profit Sharing
Medical/Dental/Vision/Life/ Disability Insurance
Medical Travel Reimbursement
Legal, Identity and Pet Insurance
401K with an employer match
Employee Stock Purchase Plan
Employee Assistance Program
Tuition Reimbursement
Flight Benefits
Paid vacation, holidays, and sick time
 
Part Time Benefits:
Profit Sharing
Medical Travel Reimbursement
Legal, Identity and Pet Insurance
401K with an employer match
Employee Stock Purchase Plan
Employee Assistance Program
Tuition Reimbursement
Flight Benefits
Sick time
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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