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Registered Nurse Grievance and Appeals Supervisor

Los Angeles, CA · On-site

$49 - $63/hr

The RN Grievance and Appeals Supervisor would be working for a Fortune 500 managed care company and has career growth potential. This would be full time / 40+ hours per week. If you are interested in ...

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How much do grievance jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for grievance in the United States is $18.29, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $19.95 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a grievance specialist, and why are they important?

To thrive as a Grievance Specialist, you need a solid understanding of regulatory compliance, case management, and investigative procedures, often supported by a background in healthcare administration or customer service. Familiarity with claims processing systems, CRM platforms, and relevant regulations such as HIPAA or Medicare guidelines is typically required. Strong communication, problem-solving, and empathy are vital soft skills for effectively addressing member concerns and de-escalating sensitive situations. These competencies ensure grievances are resolved accurately and efficiently, maintaining regulatory compliance and customer satisfaction.

What is a grievance?

Grievance officers are professionals designated to handle complaints or concerns raised by employees, customers, or other stakeholders within an organization. Their main role is to ensure that issues are addressed fairly, promptly, and in accordance with company policies and regulations. They act as a bridge between the complainant and management, facilitating communication, investigating complaints, and recommending solutions or disciplinary actions if necessary. Grievance officers also help maintain a positive work environment by promoting transparency and trust in the resolution process.

What is the difference between Grievance vs HR Specialist?

AspectGrievanceHR Specialist
Required credentialsVaries; often no formal certificationBachelor's degree in HR, Business, or related field; certifications like SHRM or HRCI
Work environmentEmployee relations, conflict resolution, internal investigationsRecruitment, employee management, policy implementation
Employer & industry usageUsed across industries for handling employee complaintsCommon in HR departments across all industries
Comparison intentUnderstanding dispute resolution rolesUnderstanding HR roles involved in employee relations

While a Grievance role focuses on addressing employee complaints and resolving conflicts, an HR Specialist handles broader HR functions including recruitment, policy enforcement, and employee management. Both roles are vital in maintaining positive workplace relations but differ in scope and responsibilities.

What are some common challenges faced by professionals working in grievance management roles, and how can they effectively address them?

Grievance management professionals often encounter emotionally charged situations and high-pressure deadlines, as they are responsible for investigating and resolving complaints from employees or clients. Balancing empathy with objectivity is crucial, as is adhering to company policies and legal regulations. Effective communication and active listening skills help in de-escalating conflicts, while strong organizational abilities ensure thorough documentation and timely resolution. Collaborating closely with HR, legal, and management teams is also essential for comprehensive and fair outcomes.
More about Grievance jobs
What cities are hiring for Grievance jobs? Cities with the most Grievance job openings:
What are the most commonly searched types of Grievance jobs? The most popular types of Grievance jobs are:
What states have the most Grievance jobs? States with the most job openings for Grievance jobs include:
What job categories do people searching Grievance jobs look for? The top searched job categories for Grievance jobs are:
Grievance jobs near you
Infographic showing various Grievance job openings in the United States as of August 2026, with employment types broken down into 90% Full Time, 8% Part Time, 1% Temporary, and 1% Contract. Highlights an 94% Physical, 3% Hybrid, and 3% Remote job distribution, with an average salary of $38,052 per year, or $18.3 per hour.

Complaints and Grievance Coordinator

SafeRide Health

San Antonio, TX • On-site

$16.50 - $21.50/hr

Full-time

Medical

Posted 6 days ago

Job description

Job Summary: 

SafeRide Health is seeking an experienced Complaints and Grievance Coordinator responsible for processing complaints and grievances, consisting of member grievances, appeals, and provider disputes. This role ensures that cases are resolved by client-specific requirements across all lines of business.


Primary Responsibilities

  • Maintain contractual compliance and customer satisfaction
  • Ensure that all assigned complaints and grievances are completed by the deadline and other contractual requirements
  • Respond to Comment Letters and client inquiries and requests
  • Ensure interactions remain positive and professional with all persons with whom you and the Complaints and Grievance Team interact in the course of your work, both internally and externally
  • Researching the details and history of a case and creating a clear timeline of events
  • Communicating, both orally and in writing, with members and providers as needed
  • Updating members and providers regarding the progress of active and open cases
  • Requesting, reviewing, sorting, and preparing data related to complaints and grievances
  • Working with relevant departments to complete all necessary follow-up and research
  • Complaint and grievance escalations
  • Interdepartmental and Client Communication
    • Provide daily, weekly and monthly complaint and grievance updates to leadership
    • Recommend solutions and work with internal department leadership to ensure problems are corrected, and departments are advised of corrective measures to prevent recurrences
    • Provide complaint and grievance data to leadership regarding provider complaint and grievance trends
  • Other duties as assigned


Required Education and Experience:

  • Minimum High school diploma or equivalent
  • Minimum one (1) year in grievance and appeals processing
  • Minimum one (1) year in an inbound call center environment


Preferred Education and Experience

  • Experience with Medicaid, Medicare, and NEMT guidelines
    • Associate’s degree in relevant discipline
    • Knowledge of health insurance programs and benefits


    Skills

    • Customer-oriented with the ability to address customers’ needs while following company procedures.
    • Outstanding problem-solving skills and ability to use soft skills in a high-stress environment
    • Strong analytical skills and the ability to use thinking and logic to solve everyday issues
    • Personable, with solid leadership and mentoring skills
    • Strong communication skills (both verbal and written) and demonstrated ability to communicate, present, and influence effectively in person, via email, and over the phone
    • Ability to meet contractual reporting requirements and deadlines
    • Ability to adapt to unforeseen circumstances quickly
    • Ability to respond to sensitive or complex issues with tact and sensitivity
    • Proficiency in listening and problem-solving skills
    • Ability to establish and maintain effective working relationships with members, coworkers, providers, and individuals of varying socio-economic and cultural backgrounds and with special needs populations
    • Ability to effectively, clearly, and independently document, summarize and resolve member’s concerns and inquiries


    About Us: 

    SafeRide Health is a technology and services company dedicated to reducing barriers to care by improving the delivery of non-emergency medical transportation to people across America. SafeRide Health leverages proprietary technology and a nationwide network of vetted transportation providers to give payers and health systems a more intelligent way to deliver cost-effective, on-demand transportation while improving the patient experience. SafeRide serves the largest Medicare Advantage, Medicaid, and provider programs in the country. Learn more at www.saferidehealth.com.