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Grievance Jobs in Virginia (NOW HIRING)

NiSource

Sr Labor Relations Consultant

Staunton, VA · On-site

Manage grievance processes, including preparation, facilitation of grievance meetings, and leader readiness. * Support arbitration activities, including case preparation, documentation, and serving ...

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InnovAge

Social Services Supervisor

Richmond, VA · On-site

Review assessments, care plans, SDRs, grievances, incident documentation, and related work on a cadenced basis. * Monitor caseloads, productivity, KPIs, and workload distribution while maintaining ...

InnovAge

Social Services Supervisor

Richmond, VA

Review assessments, care plans, SDRs, grievances, incident documentation, and related work on a cadenced basis. * Monitor caseloads, productivity, KPIs, and workload distribution while maintaining ...

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Grievance information

See Virginia salary details

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How much do grievance jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for grievance in Virginia is $18.14, according to ZipRecruiter salary data. Most workers in this role earn between $16.20 and $19.76 per hour, depending on experience, location, and employer.

What is a grievance?

Grievance officers are professionals designated to handle complaints or concerns raised by employees, customers, or other stakeholders within an organization. Their main role is to ensure that issues are addressed fairly, promptly, and in accordance with company policies and regulations. They act as a bridge between the complainant and management, facilitating communication, investigating complaints, and recommending solutions or disciplinary actions if necessary. Grievance officers also help maintain a positive work environment by promoting transparency and trust in the resolution process.

What are some common challenges faced by professionals working in grievance management roles, and how can they effectively address them?

Grievance management professionals often encounter emotionally charged situations and high-pressure deadlines, as they are responsible for investigating and resolving complaints from employees or clients. Balancing empathy with objectivity is crucial, as is adhering to company policies and legal regulations. Effective communication and active listening skills help in de-escalating conflicts, while strong organizational abilities ensure thorough documentation and timely resolution. Collaborating closely with HR, legal, and management teams is also essential for comprehensive and fair outcomes.

What are the key skills and qualifications needed to thrive as a grievance specialist, and why are they important?

To thrive as a Grievance Specialist, you need a solid understanding of regulatory compliance, case management, and investigative procedures, often supported by a background in healthcare administration or customer service. Familiarity with claims processing systems, CRM platforms, and relevant regulations such as HIPAA or Medicare guidelines is typically required. Strong communication, problem-solving, and empathy are vital soft skills for effectively addressing member concerns and de-escalating sensitive situations. These competencies ensure grievances are resolved accurately and efficiently, maintaining regulatory compliance and customer satisfaction.

What is the difference between Grievance vs HR Specialist?

AspectGrievanceHR Specialist
Required credentialsVaries; often no formal certificationBachelor's degree in HR, Business, or related field; certifications like SHRM or HRCI
Work environmentEmployee relations, conflict resolution, internal investigationsRecruitment, employee management, policy implementation
Employer & industry usageUsed across industries for handling employee complaintsCommon in HR departments across all industries
Comparison intentUnderstanding dispute resolution rolesUnderstanding HR roles involved in employee relations

While a Grievance role focuses on addressing employee complaints and resolving conflicts, an HR Specialist handles broader HR functions including recruitment, policy enforcement, and employee management. Both roles are vital in maintaining positive workplace relations but differ in scope and responsibilities.

What are the most commonly searched types of Grievance jobs in Virginia?

The most popular types of Grievance jobs in Virginia are:

What are popular job titles related to Grievance jobs in Virginia?

For Grievance jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Grievance jobs in Virginia look for?

The top searched job categories for Grievance jobs in Virginia are:

Grievance jobs near you
Infographic showing various Grievance job openings in Virginia as of August 2026, with employment types broken down into 88% Full Time, 10% Part Time, 1% Temporary, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $37,726 per year, or $18.1 per hour.

Director, Appeals and Grievance

Sentara Healthcare Inc

Virginia Beach, VA • On-site

$140 - $210/hr

Other

Posted 15 days ago

Sentara Health rating

6.8

Company rating: 6.8 out of 10

Based on 416 frontline employees who took The Breakroom Quiz

498th of 898 rated healthcare providers

Job description

Overview

The Director of Appeals and Grievance will plan, develop, and direct the department services and activities for all existing and new business opportunities. This includes setting strategic long- term goals for Commercial, Medicaid, and Medicare business. This role assumes leadership for the program development and strategic planning of for Appeals and Grievance Department in all Sentara Health Plan’s (formally known as Optima Health) lines of business and markets.

  • Develops policies, workflows, and compliance documents, which meet all contractual, regulatory and accreditation requirements for new and existing business product lines.
  • Provide oversight for complaints, appeals and grievances reporting and analysis, and interface with Member Services on ongoing key performance indicators
  • Oversee staff in their efforts to resolve and coordinate resources effectively to solve any needs for ad hoc requests and ongoing projects relative to appeals and grievances, state, federal, and accreditation requirements
  • The Director works closely with the Medical Directors to identify trends in Appeals and make recommendations to change Medical Criteria and Benefit covered items.
  • Accountable for ensuring compliance with contractual agreements, SHP policies and procedures in addition to Federal, State and Accreditation regulations and standards.
  • Responsible for all external audits of Appeals and Grievance: NCQA, EQRO, CMS, DMAS and BOI.
  • Responsible to meet department SLAs and work with other departments to ensure full compliance with targets.
  • Responsible for effective management of work inventories and establishing and maintaining working relationships with other departments.
  • Responsible for the outcomes of the Appeals and Grievance department.
  • Support inquiries from Compliance and Internal Audit including development and execution of corrective action plans with a focus on issues recurrence avoidance.
  • Other tasks as needed for the success of the department and Sentara Health Plans
Education
  • Bachelor\'s Degree (Required)
Location
  • Remote
Experience
  • Minimum five years of experience with Healthcare Complaints/Appeals.
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