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Great Call Center Jobs in Reno, NV (NOW HIRING)

OmniCable

Distribution Center Clerk

Reno, NV · On-site

$15.75 - $19.25/hr

Will Call servicing * Inventory Receipts * Freight Billing * RMA Processing * MHE operation to load ... Benefits Besides earning a competitive wage, OmniCable offers these other great benefits:

Ernest

Client Coordinator

Reno, NV · On-site

$23 - $26/hr

Two or more years of customer service experience ideally within an inbound/outbound call center ... Even after decades of delivering great packaging to our customers, that commitment has never ...

UHS

PHARMACIST-PER DIEM

Reno, NV · On-site

$70/hr

Responsibilities Willow Springs Center, a residential behavioral health treatment center for ... Nice person with great interpersonal skills * Able to work with physicians, nurses, and other ...

UHS

PHARMACIST-PER DIEM

Reno, NV

Responsibilities Willow Springs Center, a residential behavioral health treatment center for ... Nice person with great interpersonal skills * Able to work with physicians, nurses, and other ...

UHS

PHARMACIST-PER DIEM

Reno, NV · On-site

Responsibilities Willow Springs Center, a residential behavioral health treatment center for ... Nice person with great interpersonal skills * Able to work with physicians, nurses, and other ...

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All JobsGreat Call Center JobsGreat Call Center Jobs in Reno, NV

Great Call Center information

See Reno, NV salary details

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How much do great call center jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for great call center in Reno, NV is $17.86, according to ZipRecruiter salary data. Most workers in this role earn between $15.34 and $19.18 per hour, depending on experience, location, and employer.

What is a great call center?

A Great Call Center is a customer service operation that excels in handling inbound and outbound calls efficiently while providing exceptional customer experiences. These centers typically employ well-trained agents who use sophisticated technology to resolve customer inquiries, process transactions, and offer support across various industries. Great Call Centers are known for their high customer satisfaction ratings, quick response times, and ability to handle large volumes of calls. They also focus on continuous training, quality assurance, and the use of analytics to improve performance. Ultimately, a Great Call Center plays a vital role in building and maintaining strong relationships between a company and its customers.

What are the key skills and qualifications needed to thrive as a call center representative, and why are they important?

To thrive as a Call Center Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sometimes product-specific certifications are often required. Patience, active listening, and resilience under pressure are standout soft skills in this role. These skills are essential for delivering high-quality customer service, efficiently resolving issues, and maintaining customer satisfaction in a fast-paced environment.

What are some common challenges faced by agents in a great call center and how can they be overcome?

Agents in a Great Call Center often encounter high call volumes, handling difficult customers, and meeting performance targets. Building strong communication skills and remaining calm under pressure are essential for success. Many centers provide robust training, peer support, and coaching to help agents navigate these challenges. Embracing feedback and utilizing available resources can make the work environment more manageable and rewarding, while also opening doors to advancement opportunities within the organization.

What is the difference between Great Call Center vs Customer Service Representative?

AspectGreat Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, office settings, remote optionsOffice or remote, customer-facing roles
Industry UsageCommon in telecommunications, tech, healthcareRetail, finance, healthcare, various sectors
Job FocusHandling inbound/outbound calls, customer supportAssisting customers, resolving issues, providing info

Both Great Call Center agents and Customer Service Representatives require similar skills and credentials, often working in call centers or office environments. While Great Call Center roles focus on managing large call volumes and specific client needs, Customer Service Representatives may work across various industries with broader customer interaction. Understanding these differences helps job seekers find roles aligned with their skills and career goals.

What are popular job titles related to Great Call Center jobs in Reno, NV?

For Great Call Center jobs in Reno, NV, the most frequently searched job titles are:

What job categories do people searching Great Call Center jobs in Reno, NV look for?

The top searched job categories for Great Call Center jobs in Reno, NV are:

Great Call Center jobs near you
Infographic showing various Great Call Center job openings in Reno, NV as of August 2026, with employment types broken down into 64% Full Time, 32% Part Time, 1% Temporary, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $37,148 per year, or $17.9 per hour.

Health Workforce & Care Operations Lead - Reno

Best Buy Health

Reno, NV

Full-time, Part-time

Retirement, PTO

Posted 8 days ago

Best Buy Health rating

6.9

Company rating: 6.9 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

Job description

The Health Workforce & Care Operations Lead ensures optimal workforce planning and real-time operational support across Best Buy Health Care lines of business responding to the evolving needs of its programs. This role blends workforce management (forecasting, scheduling, reporting) with care operations (queue management, adherence, outage handling, payroll and timesheet accuracy). The Lead also serves as a Subject Matter Expert (SME) for WFM programs—validating timesheet exceptions, tracking Leave of Absence (LOA), assisting leaders with attendance and onboarding—and provides back-up to Health Workforce & Care Operations Specialists as needed to maintain seamless operations and service levels.
This role is onsite at the Best Buy Health Reno, NV location.
Hours: Overnight 5pm – 4:00am PST
What You’ll Do
  • Forecast call volumes using historical data, trends, and demand drivers to ensure adequate staffing levels that meet service level objectives without compromising quality.
  • Create and adjust agent schedules based on forecasts, availability, and business needs, balancing coverage requirements with agent work‑life considerations.
  • Oversee queue performance for all care lines of business (e.g., Health Services Response, Customer Service, Commercial PERS, Social Care), prioritizing calls, managing wait times, and ensuring SLAs are met.
  • Monitor real‑time adherence, troubleshoot variances, adjust schedules, report callouts, and escalate discrepancies to minimize service impact.
  • Process and approve time‑off requests, track attendance and callouts, monitor Leave of Absence (LOA) activity, and ensure staffing accuracy.
  • Validate hours worked, authorize timesheet exceptions, and audit workforce data to ensure accuracy and compliance.
  • Track key performance indicators including call volume, productivity, shrinkage, and customer experience to identify risks and optimization opportunities.
  • Create and maintain daily, weekly, and monthly reports on staffing, queue performance, and workforce trends to support data‑driven decisions.
  • Collaborate with leaders to align agent skills, staffing models, and resource allocation with current and forecasted demand.
  • Partner with engineering and technology teams on system releases, updates, and outage management; coordinate communications to minimize frontline disruption.
  • Assist leaders and agents with time and attendance questions, support onboarding and training activities, and maintain training documentation and logs.
  • Maintain working knowledge of applicable labor regulations and internal policies to ensure compliant staffing and scheduling practices.

Basic Qualifications
  • Minimum 4 years of customer service experience required
  • Minimum 1-year prior call center experience required
  • Intermediate knowledge of MS Office Suite to include Outlook, Word, and Excel to include experience with creating and maintaining spreadsheets

Preferred Qualifications
  • Prior experience with workforce management systems such as Genesys preferred
  • Experience with auditing data and/or experience approving timesheets and/or attendance preferred
  • Minimum 6 months prior experience in Best Buy Health “senior” type role required
  • Strong mathematical skills

What’s in it for you
We’re committed to helping our people thrive at work and at home. Best Buy offers a range of benefits to support your overall well-being and provide support as you need it, especially at key moments in your life.
Our benefits include:
  • Competitive pay
  • Great employee discount
  • Financial savings and retirement resources
  • Support for your physical and mental well-being
Best Buy provides different types of leaves of absence (LOA) and potential pay sources to employees based on eligibility. The length of your LOA depends on your situation, where you live, your full-time or part-time employment status, and federal and state regulations. Intermittent or reduced-schedule leave is also available for certain medical or family care leaves. Paid time off (vacation or PTO) is offered to full-time and part-time employees based on work location, employment status, salary or hourly status (exempt/non-exempt), and years of continued or bridged service.
Certain roles, where market norms demand it, are eligible for various forms of incentive pay to drive performance and offer recognition for achieving financial and strategic results. For more information about our incentive pay plans, including eligibility, please refer to our Incentive Programs Summary.
For more information about benefits, LOA and paid time off, please refer to our Benefits Guide.
About us
As part of the Best Buy team, you’ll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life — in our stores, online and in customers’ homes.
Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We’re committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.™
Best Buy is an equal opportunity employer.

Position Type: Full timePandoLogic. Keywords: Operations Supervisor, Location: Reno, NV - 89521

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