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Director Aaa Call Center Jobs in Reno, NV (NOW HIRING)

UHS

Medical Assistant - Call Center

Sparks, NV · On-site

$18.25 - $23.25/hr

Interviewing patients measures vital signs (i.e., pulse rate, temperature, blood pressure, weight, and height), venipuncture and procedures as directed by the physician within the scope of practice ...

UHS

Medical Assistant - Call Center

Sparks, NV · On-site

$19.14 - $28.72/hr

Interviewing patients measures vital signs (i.e., pulse rate, temperature, blood pressure, weight, and height), venipuncture and procedures as directed by the physician within the scope of practice ...

UHS

Medical Assistant - Call Center

Sparks, NV · On-site

$18.25 - $23.25/hr

Interviewing patients measures vital signs (i.e., pulse rate, temperature, blood pressure, weight, and height), venipuncture and procedures as directed by the physician within the scope of practice ...

Renown Health

Transfer Center Coordinator

Reno, NV · On-site

$19.25 - $26/hr

... direct patient care. Nature and Scope The RTOC Coordinator works in a centralized, high-volume ... center, call center, or other high-volume coordination environment required. License(s): None ...

Renown Health

Transfer Center Coordinator

Reno, NV · On-site

$19.25 - $26/hr

... direct patient care. Nature and Scope The RTOC Coordinator works in a centralized, high-volume ... center, call center, or other high-volume coordination environment required. License(s): None ...

SupplyHouse.com

Outbound Manager

Reno, NV

$79K - $99K/yr

We are looking for a new Outbound Manager to join our Nevada Fulfillment Center! This individual ... with direct oversight of multiple teams or departments * Understanding of distribution flow ...

Sugar Bowl Resort

Resort Reservationist

Norden, CA

$19.50 - $25.50/hr

... Call Center Lead and Guest Services Director to meet KPIs and department goals Stay informed about current promotions, special offers, and operational updates to give guests accurate, timely ...

Sugar Bowl Resort

Resort Reservationist

CA · On-site

$20 - $22/hr

... Call Center Lead and Guest Services Director to meet KPIs and department goals • Stay informed about current promotions, special offers, and operational updates to give guests accurate, timely ...

Avanti Destinations

Travel Consultant

Reno, NV · On-site

$20/hr

In this sales position, highly qualified leads from our network of travel advisors located throughout the United States are directed to our inbound call center. Our competitive work environment ...

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All JobsAaa Call Center JobsDirector Aaa Call Center JobsDirector Aaa Call Center Jobs in Reno, NV

Director Aaa Call Center information

See Reno, NV salary details

$43.9K

$102.7K

$159.5K

How much do director aaa call center jobs pay per year?

As of Sep 1, 2026, the average yearly pay for director aaa call center in Reno, NV is $102,709.00, according to ZipRecruiter salary data. Most workers in this role earn between $87,200.00 and $119,600.00 per year, depending on experience, location, and employer.

What are the most commonly searched types of Aaa Call Center jobs in Reno, NV?

The most popular types of Aaa Call Center jobs in Reno, NV are:

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Director Aaa Call Center jobs near you
Infographic showing various Director Aaa Call Center job openings in Reno, NV as of August 2026, with employment types broken down into 2% As Needed, 77% Full Time, 18% Part Time, 1% Temporary, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $102,709 per year, or $49.4 per hour.

Director, Member Advocate Center

Affinity Development Group

Reno, NV • On-site

Full-time

Re-posted 6 days ago

Job description

Job Type
Full-time
Description
ESSENTIAL DUTIES AND RESPONSIBILITIES:
  • Provide strong, dynamic leadership that mentors, develops, and guides team members of all levels
  • Planning and management of staff, with an emphasis on recruiting and retaining all promotional staff through strategic workforce planning.
  • Organizes, oversees and assumes responsibility for contact center operations such as customer phone calls and emails, daily personnel activities, schedules and training, customer service and other administrative duties.
  • Manages performance to meet and exceed team and company performance goals and KPI's such as Service Level, Average Speed of Answer, Abandon percentage, etc.
  • Tracking and reporting performance metrics to include call efficiency, satisfaction rates, staffing utilization and turnover.
  • Monitoring results of Quality Assurance (QA) programs fostering continuous performance improvement
  • Develop and maintain effective organization of responsibility, including efficient recruiting, training, coaching, recognition, workflow patterns, performance standards, delegation of duties, staffing levels and supervision
  • Works with the department Managers and Supervisors to fulfill department staffing objectives by reviewing headcount, workload and shift requirements.
  • Collaborates with Managers and Supervisors on ensuring job expectations are communicated appropriately to all staff.
  • Ensures that all Managers and Supervisors are continually monitoring, appraising, coaching and reviewing all staff.
  • Planning and reviewing compensation
  • Maintains professional and technical knowledge by tracking emerging trends in call center operations management; attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies
  • Ensuring detailed records of communications are kept in database.
  • Conduct cross- departmental training sessions before, during, and after the launch of a promotion.
  • Contribute towards the completion of projects as work volume requires. Including, but not limited to escalated member and dealer issues.
  • Other duties as assigned

Requirements
  • 10 years of Call center experience in a managerial role (customer service preferred)
  • Bachelor's degree preferred or equivalent combination of education and experience.
  • Minimum of 7 years' experience leading high performing team
  • Proficient in MS Office Suite (Outlook, Word, PowerPoint, Excel)
  • Proven leadership and management skills
  • Proven experience managing KPI's (metrics related to member satisfaction, performance levels related to inbound/outbound calls)
  • Ability to mentor, empower and develop employees
  • Superb decision making and problem-solving skills
  • Strong analytic skills
  • Takes initiative with strong planning and organizational skills
  • Excellent oral and written communication skills
  • Excellent customer service skills and phone etiquette
  • Flexible and able to adapt to change in a fast-paced environment
  • Positive thinker, able to stay calm under pressure
  • Excellent interpersonal skills with ability to work with all levels of Senior Management
  • Takes initiative towards process improvement to gain efficiencies within the department
  • Ability to establish and maintain effective working relationships with all levels of managers and staff
  • Must possess strong work ethic for success in a fast-paced dynamic work environment

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