Chugach Government Solutions is a government contractor with over 25 years of experience supporting critical missions. The Operations Engineering Manager leads IT operations and service delivery ...
Chugach Government Solutions is a government contractor with over 25 years of experience supporting critical missions. The Operations Engineering Manager leads IT operations and service delivery ...
About Us When you work at Chugach Government Solutions (CGS), you join a proud legacy of supporting missions while sustaining culture. The federal division of Chugach Alaska Corporation, CGS has been ...
About Us When you work at Chugach Government Solutions (CGS), you join a proud legacy of supporting missions while sustaining culture. The federal division of Chugach Alaska Corporation, CGS has been ...
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About Us When you work at Chugach Government Solutions (CGS), you join a proud legacy of supporting missions while sustaining culture. The federal division of Chugach Alaska Corporation, CGS has been ...
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About Us When you work at Chugach Government Solutions (CGS), you join a proud legacy of supporting missions while sustaining culture. The federal division of Chugach Alaska Corporation, CGS has been ...
About Us When you work at Chugach Government Solutions (CGS), you join a proud legacy of supporting missions while sustaining culture. The federal division of Chugach Alaska Corporation, CGS has been ...
About Us When you work at Chugach Government Solutions (CGS), you join a proud legacy of supporting missions while sustaining culture. The federal division of Chugach Alaska Corporation, CGS has been ...
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About Us When you work at Chugach Government Solutions (CGS), you join a proud legacy of supporting missions while sustaining culture. The federal division of Chugach Alaska Corporation, CGS has been ...
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About Us When you work at Chugach Government Solutions (CGS), you join a proud legacy of supporting missions while sustaining culture. The federal division of Chugach Alaska Corporation, CGS has been ...
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About Us When you work at Chugach Government Solutions (CGS), you join a proud legacy of supporting missions while sustaining culture. The federal division of Chugach Alaska Corporation, CGS has been ...
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About Us When you work at Chugach Government Solutions (CGS), you join a proud legacy of supporting missions while sustaining culture. The federal division of Chugach Alaska Corporation, CGS has been ...
About Us When you work at Chugach Government Solutions (CGS), you join a proud legacy of supporting missions while sustaining culture. The federal division of Chugach Alaska Corporation, CGS has been ...
About Us When you work at Chugach Government Solutions (CGS), you join a proud legacy of supporting missions while sustaining culture. The federal division of Chugach Alaska Corporation, CGS has been ...
Government Training Solutions | GP Strategies, a wholly owned subsidiary of GP Strategies Corporation, focuses on helping every public sector team unlock its full potential through people performance ...
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Government information
See Decatur, AL salary details
$42.7K - $52.1K
7% of jobs
$52.1K - $61.6K
2% of jobs
$61.6K - $71K
6% of jobs
$71K - $80.5K
8% of jobs
$81.8K is the 25th percentile. Wages below this are outliers.
$80.5K - $90K
7% of jobs
$90K - $99.4K
2% of jobs
The median wage is $103.9K / yr.
$99.4K - $108.9K
35% of jobs
$108.9K - $118.3K
1% of jobs
$121.1K is the 75th percentile. Wages above this are outliers.
$118.3K - $127.8K
18% of jobs
$127.8K - $137.3K
1% of jobs
$137.3K - $146.7K
11% of jobs
$42.7K
$105.5K
$146.7K
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Full-time
Posted 6 days ago
Job description
Chugach Government Solutions is a government contractor with over 25 years of experience supporting critical missions. The Operations Engineering Manager leads IT operations and service delivery, ensuring high-quality operational services while coordinating with engineering teams and managing technical experts across various IT service areas.
Responsibilities:
• Lead day‑to‑day IT operations across Service Desk, Endpoint and Asset Management, and Digital Workplace Services; drive adherence to SLAs and SLOs
• Own ITSM platform and process execution (Incident, Service Request, Change, Asset) and ensure consistent standards, documentation, and audit readiness
• Own Knowledge Management, including operational runbooks, KB lifecycle, etc.
• Serve as the primary IT operations lead supporting CGS contracts and operational sites; coordinate activities for contract lifecycle events (startup, transition, turndown, expansion).
• Plan on‑site actions, including scheduling, logistics, access, vendor/subcontractor engagement, and readiness checks.
• Ensure endpoint provisioning, connectivity, asset deployment, and support coverage for new or transitioning sites.
• Manage and develop technical experts across Hardware Services and Digital Workplace teams, as well as vendor-managed Service Desk resources
• Coach performance in accordance with team Capability Matrix aligned with CGS operating model
• Foster a high-trust, high-accountability culture that reflects CGS core behaviors (do things the right way, create meaningful value, empower people, build community, leave things better than we found them)
• Act as point of contact for business units and program leadership, facilitate escalations and communication for incidents, changes, and site activity
• Establish and maintain distributed technician network across CGS contract-sites in support of enterprise-wide ITSM Continual Improvement & Analytics
• Use operational metrics (MTTR, SLA/SLO attainment, ticket volumes/aging, change success rate, endpoint compliance, asset accuracy) to drive continuous improvement.
• Identify automation opportunities (self‑service, workflow automation, zero‑touch provisioning), and lead implementation.
Qualifications:
Required:
• Minimum of seven (7) years of demonstrated experience in IT operations, service desk, endpoint, or enterprise support environments
• Minimum of three (3) years of experience managing and leading teams
• Demonstrated experience running IT operations in structured ITSM environment
• Strong knowledge of endpoint operations, service desk workflows, asset management, and other operational service areas
• Familiarity with Microsoft-centric operations (M365, Intune, Defender, Entra ID, etc.)
• Experience administering ITSM/ticketing platforms
• Experience is government contracting or other heavily regulated environments
• Strong understanding of security frameworks and cybersecurity best practices
• Excellent written and verbal communication skills; ability to clearly convey technical information to diverse audiences
• Ability to gain access to US DOD Sites & Facilities
• CompTIA Sec+ or similar DoD 8140 - (451) Intermediate certification or ability to attain one within 90 days of hire.
• Valid US Passport within 6 Months of Hire
• 5-15% Travel Required
Preferred:
• Familiarity with NIST 800-171/CMMC Level 2
• Technical certifications in fields related to IT operations, endpoint management, service desk management, etc.
• Professional certifications related to project management, Agile/DevOps, Lean, Six Sigma, etc.
• Experience with Microsoft 365 Government Community Cloud High
Company:
Chugach Government Solutions is a defense & space company specializing in construction and educational services. Founded in , the company is headquartered in Anchorage, USA, with a team of 1001-5000 employees. The company is currently Late Stage.
About Chugach Government Solutions
Sourced by ZipRecruiter
Industry
Education
Company size
1,001 - 5,000 Employees
Headquarters location
Anchorage, AK, US
Year founded
1972