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How much do goodwill donation jobs pay per hour?

As of Jun 7, 2026, the average hourly pay for goodwill donation in the United States is $12.89, according to ZipRecruiter salary data. Most workers in this role earn between $11.30 and $12.98 per hour, depending on experience, location, and employer.

What are some common challenges faced by Goodwill Donation Associates, and how can they be addressed?

Goodwill Donation Associates often encounter challenges such as sorting large volumes of incoming donations, identifying items that meet quality standards, and managing interactions with donors during busy periods. Staying organized and working efficiently with team members can help manage the workload. Clear communication with donors and consistent application of donation guidelines are also important to ensure a positive experience for both staff and donors.

What is the starting pay at Goodwill?

The starting pay for Goodwill donation center positions typically ranges from minimum wage to slightly above, depending on location and experience. Entry-level roles often pay around the local minimum wage, with opportunities for raises based on performance and tenure.

What are Goodwill donations?

Goodwill donations are items such as clothing, furniture, electronics, and household goods that people give to Goodwill organizations instead of throwing away. These donated items are sold in Goodwill retail stores, and the proceeds fund job training, employment placement services, and other community programs. Donating to Goodwill helps reduce waste, supports people in need, and can provide you with a tax deduction. Goodwill accepts a wide range of gently used goods, but certain items may not be accepted due to safety or legal reasons. Always check with your local Goodwill for their specific donation guidelines.

What is the difference between Goodwill Donation vs Thrift Store Associate?

AspectGoodwill DonationThrift Store Associate
Required CredentialsNo formal credentials neededHigh school diploma often preferred
Work EnvironmentDonation centers, retail storesRetail stores, customer service
Employer & IndustryGoodwill Industries, nonprofit sectorThrift stores, retail industry
Job FocusAccepting donations, supporting nonprofit missionAssisting customers, selling items

Goodwill Donation involves accepting and processing donated items to support nonprofit programs, while a Thrift Store Associate focuses on customer service and sales within thrift stores. Both roles are integral to the thrift retail industry but differ in responsibilities and daily tasks.

What are the key skills and qualifications needed to thrive as a Goodwill Donation Attendant, and why are they important?

To thrive as a Goodwill Donation Attendant, you need basic organizational skills, attention to detail, and the ability to lift and move donated items, often with a high school diploma or equivalent. Familiarity with inventory tracking systems and point-of-sale software is often required. Excellent customer service, teamwork, and communication skills help create a positive donor experience and efficient operations. These abilities ensure donations are processed efficiently, donors are satisfied, and the organization's mission is supported effectively.
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Goodwill Donation jobs near you
Infographic showing various Goodwill Donation job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 70% Full Time, 28% Part Time, and 1% Temporary. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $26,814 per year, or $12.9 per hour.

Donation Center Attendant - FT Baymeadows DC

GOODWILL OF NORTH FLORIDA

Jacksonville, FL • On-site

$14/hr

Full-time

Posted 3 days ago

Job description

Job Title: Donation Center Attendant (DCA)

Department: Donation Center

Reporting to: DC Manager

Date: 8/2018

Position Status: Updated

FLSA Status: Non-Exempt (Hourly)

Job Summary:

The Donation Center Attendant (DCA) works in the Goodwill Donation Centers. The DCA is responsible for delivering excellent customer service to every donor who visits the Goodwill Donation Center. The DC Attendant will greet each donor, remove the donations from the donors’ vehicle and offer each donor a receipt and thank the donor for donating.

Minimum Qualifications:

Education

High School or GED preferred.

Experience

Minimum of 2 years prior retail sales/customer service experience preferred.

Licensure, Certification, and/or Registration

Valid Driver's License

Other

  • Must like to interact with people and be driven to succeed
  • Must have excellent communication skills
  • Energy and enthusiasm to help others
  • An openness to learn and be a team player
  • An excitement for a career in retail
  • Able to handle customer service relations
  • Must be able to read and comprehend
  • Able to regularly lift up to 50 pounds
  • Must have reliable transportation

Job Duties

Essential Duties

% of Time

  • Ensures excellent customer/donor relations by maintaining the highest standards of customer service as outlined by the customer service manual.

100%

  • Responsible for providing an exceptional customer service experience through proactively engaging with and working to make the customer satisfied in every interaction.
  • Greets donors and receives merchandise, providing the donor with a receipt, if desired.
  • Completes housekeeping tasks to ensure a clean, safe, friendly work area. Identifies the need for supplies.
  • May be required to travel to other donation centers on an as-needed basis.
  • Other duties as assigned

Supervisory/Decision making Authority

Does the position require customary supervision and management of at least 2 or more full-time employees? ☐ Yes ☒ No

Enter the number of direct reports and their position titles: None


PHYSICAL REQUIREMENTS:

Required

  • Standing
  • Walking
  • Lifting (Up to 50lbs)
  • Carrying (Up to 50lbs)
  • Kneeling
  • Pushing/Pulling
  • Bending/Stooping
  • Reaching
  • Turning
  • Repetitive Motions
  • Must have reliable transportation

Preferred

  • Reading
  • Color Recognition
  • Professional appearance

HAZARDS:

  • Housekeeping and/or cleaning agents
  • Proximity to moving mechanical parts

SKILL REQUIREMENTS:

Required

  • Ability to meet highest level of customer satisfaction
  • Attention to detail and organization
  • Respectful customer relationships
  • Reliable, responsible, and dependable, and ability to fulfill obligations.
  • Reasoning and logic
  • Sensitivity to service population’s cultural and socioeconomic characteristics
  • Positive Attitude
  • Ability to respond to customer correspondence in an appropriate manner.

Preferred

  • Verbal communication (including telephone)
  • Written communication (including composition)
  • Team-oriented and collaborative interpersonal relationships
  • Ability to be sensitive to others' needs and feelings and being understanding and helpful on the job
  • Ability to accept feedback while dealing calmly and effectively with stressful situations.
  • Ability to maintain professional composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.