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Gilson

Customer Support Coordinator I

Middleton, WI · On-site

$19.25 - $24.50/hr

Our mission is to consistently deliver excellent customer service to all Gilson customers by effectively managing their orders, their inquiries, and their relationship with Gilson. We provide ...

New

Puritan Tavern

General Manager

Groton, MA

Led by Chef and owner Will Gilson, our team brings an award-winning mix of culinary and beverage acumen that affords our guests the opportunity to enjoy high-quality, thoughtfully prepared food ...

Puritan Tavern

General Manager

Groton, MA

$75K - $90K/yr

Led by Chef and owner Will Gilson, our team brings an award-winning mix of culinary and beverage acumen that affords our guests the opportunity to enjoy high-quality, thoughtfully prepared food ...

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Gilson information

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$12

$26

$56

How much do gilson jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for gilson in the United States is $26.29, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $30.05 per hour, depending on experience, location, and employer.

What is the difference between Gilson vs Laboratory Technician?

AspectGilsonLaboratory Technician
CredentialsTypically requires a degree in science or related field, certifications varyAssociate's or Bachelor's degree in science or related field
Work EnvironmentLaboratories, research facilities, manufacturing settingsLaboratories, research centers, industrial settings
Industry UsageUsed in labs for liquid handling, sample preparation, and automationPerforms testing, sample analysis, and lab maintenance

Gilson refers to a brand specializing in laboratory equipment, especially liquid handling systems, while a Laboratory Technician is a professional who performs testing and analysis in labs. Gilson products are tools used by Laboratory Technicians to carry out their tasks. Understanding this distinction helps clarify their roles within scientific and industrial settings.

What is a Gilson job?

A Gilson job typically refers to a position involving the use of Gilson pipettes or other laboratory equipment manufactured by Gilson, a company specializing in liquid handling solutions. These jobs are commonly found in research labs, biotechnology, pharmaceuticals, and clinical settings where precise liquid measurements are critical. Responsibilities may include pipetting samples, maintaining lab equipment, and ensuring accurate experimental procedures.

What are the key skills and qualifications needed to thrive as a laboratory technician at Gilson, and why are they important?

To thrive as a Laboratory Technician at Gilson, you need a solid background in laboratory science, attention to detail, and experience with laboratory protocols, usually supported by a relevant degree or certification. Familiarity with laboratory instruments such as pipettes, chromatography systems, and data management software is essential. Strong organizational skills, effective communication, and the ability to work collaboratively are important soft skills for this role. These qualifications ensure precise experimental results, maintain high lab standards, and support efficient teamwork in a research-driven environment.

What are the primary responsibilities of a Gilson pipette service technician, and how do they collaborate with laboratory teams?

As a Gilson pipette service technician, your primary responsibilities include calibrating, maintaining, and repairing Gilson pipettes to ensure accuracy and compliance with laboratory standards. You will frequently interact with laboratory staff to schedule service visits, provide technical support, and offer guidance on proper pipette maintenance. Collaboration with quality assurance teams is common, as accurate instrument calibration is essential for reliable lab results. This role combines hands-on mechanical skills with strong communication and customer service abilities to support scientific operations.
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Gilson jobs near you
Infographic showing various Gilson job openings in the United States as of August 2026, with employment types broken down into 92% Full Time, and 8% Part Time. Highlights an 100% In-person job distribution, with an average salary of $54,688 per year, or $26.3 per hour.

Customer Support Coordinator I

Gilson

Middleton, WI • On-site

$19.25 - $24.50/hr

Other

Posted 3 days ago

New

Job description

Customer Support Coordinator

Customer Support Coordinators are the customers' daily single points of contact. Our mission is to consistently deliver excellent customer service to all Gilson customers by effectively managing their orders, their inquiries, and their relationship with Gilson. We provide exceptional support to our external customers as well as to our internal customers within our Sales and Service organizations. With all the processes we apply, we will strive to meet or exceed expectations by putting the customer first.

Essential Duties And Responsibilities
  • Answer phone calls as the primary point of contact for all inbound calls to Gilson.
  • Assist in email distribution (gatekeeping) in multiple email boxes.
  • Process sales orders received via EDI, web, telephone, fax, or email in Gilson's ERP.
  • Review orders for accuracy and potential issues in meeting the order requirements.
  • Process no-charge sales orders, internal transfer orders, and sample orders.
  • Enter and manage all customer data in Gilson's ERP.
  • Act as the primary contact and first level of trouble shooting for Gilson.com web portal.
  • Maintain customer tax exemptions in internal and external systems.
  • After-order management in customer portals.
  • Manage shipping documents.
  • Communicate with and process all Return Merchandise Authorizations (RMA) for customers including creating return shipping labels.
  • Update Salesforce.com CRM system.
  • Efficiently answer customer questions regarding order status, stock availability, item details, pricing, and document-management related to customer orders.
  • Manage backorders and communicate changes to orders to customers and sales team members.
  • Manage inquiries credit limit requests, billing disputes (including customer credit memo's), and research billing issues in Gilson's ERP in conjunction with Gilson's Finance team.
  • Develop basic technical knowledge of products and procedures and be able to effectively share that information with customers.
  • Fulfill requests for order acknowledgement and/or invoice copies.
  • Create new customer accounts using the BPM forms, review and update existing customer accounts for accuracy.
  • Host monthly territory calls with appropriate Sales and Service team members.
  • Support quote process using our CRM system by creating new quotes and following up on sales and service quotes.
  • Support sales by performing upselling activities.
  • Support customers and internal teams with software license registration.
  • Peer-to-peer training.
  • Perform reception duties as scheduled including covering for breaks/lunches, greeting guests, accepting packages, sorting mail and informing recipients., updating company phone directory, and assisting in getting signatures for documents left for Dr. Robert Gilson.
  • Assist with internal mail sorting and distribution.
  • Other duties as assigned.
Job Requirements

Education

  • High School Graduate or GED

Work Experience

  • 1 year experience in telephone customer service or inside sales
  • 1 year experience working in an office environment

Skills Or Knowledge

  • Demonstrated professional oral and written communication skills.
  • Must possess a professional phone demeanor.
  • Computer operation/data entry skills.
  • ERP sales and distribution module & CRM.
  • Ability to create seamless relationship with customers to increase their loyalty to Gilson.
  • Excellent typing skills.
  • Ability to use Microsoft Word and database computer application.

Physical Ability

  • Requires good or corrected vision.
  • Ability to communicate verbally.

Other

  • Regular attendance and punctuality.
  • Ability to work well with others.
  • Ability to acquire new skills and to accommodate change in the workplace.
  • Ability to work in a fast-paced environment.

Additional Skills/Experience Desired

  • Science background
  • Inside Sales
  • Bilingual

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