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GetixHealth

Eligibility Screener- Escondido, CA

Escondido, CA · On-site

$24/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Founded in 1992, GetixHealth is a trusted leader in healthcare revenue cycle management, with offices across the U.S. and India. We're more than revenue cycle experts--we're a mission-driven team ...

GetixHealth

Eligibility Screener (Concord, CA)

Concord, CA · On-site

$24/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Founded in 1992, GetixHealth is a trusted leader in healthcare revenue cycle management, with offices across the U.S. and India. We're more than revenue cycle experts-we're a mission-driven team ...

GetixHealth

Medical Billing & Collections Rep

Denison, TX · On-site

$15/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

About ARStrat/GetixHealth: Founded in 1992, ARStrat/GetixHealth has grown into a leading provider of healthcare revenue cycle management services, with offices across the United States and India. We ...

GetixHealth

Customer Service Team Lead - Healthcare

Houston, TX · On-site

$19/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Do you love solving problems, motivating people, and making a real impact in healthcare? At GetixHealth , we're not just answering phones - we're guiding patients, empowering teams, and leading with ...

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What are the key skills and qualifications needed to thrive in the Getixhealth position?

Getixhealth professionals typically require strong analytical skills, knowledge of healthcare revenue cycle management, and experience with claim processing or medical billing. Familiarity with healthcare software platforms, HIPAA compliance, and industry certifications such as CPC or CRCR are often essential. Excellent communication, problem-solving abilities, and attention to detail help individuals excel in this role. These skills ensure efficient processing of claims, support compliance, and foster collaboration with clients and healthcare providers.

What is a Getixhealth?

A GetixHealth job typically involves roles in healthcare revenue cycle management, including medical billing, coding, insurance follow-up, and patient account services. Employees may work in customer service, claims processing, or financial assistance to help healthcare providers manage payments and reimbursements. These positions require attention to detail, knowledge of medical billing processes, and strong communication skills.

What are the common challenges faced by professionals working at Getixhealth?

Professionals at Getixhealth often encounter challenges such as staying updated on ever-changing healthcare billing regulations and payer requirements. Adapting to new software systems and resolving complex claim denials or discrepancies can be demanding, requiring strong attention to detail and continual learning. Team members usually work in a collaborative environment, liaising with hospitals, payers, and internal departments to ensure timely and accurate processing of claims. Successfully navigating these challenges helps contribute to both client satisfaction and organizational success.

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Infographic showing various Getixhealth job openings in the United States as of August 2026, with employment types broken down into 97% Full Time, and 3% Part Time. Highlights an 62% Physical, 12% Hybrid, and 26% Remote job distribution.

Healthcare Customer Service Representative (Onsite)- Denison, Texas

GetixHealth

Denison, TX • On-site

$17/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 20 days ago

GetixHealth rating

6.2

Company rating: 6.2 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

367th of 491 rated business services

Job description

Are you the type of person who loves solving problems, bringing smiles to people’s faces, and making a positive impact every day?
If so, GetixHealth wants YOU! We’re looking for Customer Service Representatives who take pride in their work, show initiative even when no one is watching, and understand that the quality of their work reflects who they are.
Successful candidates are thoughtful, detail-oriented, and communicative. They are proactive, professional, well-spoken, polite, and accountable—both to themselves and to others. If you enjoy helping people and thrive in a fast-paced environment, this role is for you.
Position Overview:
As aCustomer Service Representative at GetixHealth, you will be on the front lines of delivering exceptional service and support to patients and clients. Your primary responsibility is handling high-volume inbound and outbound calls related to billing, payments, medical claims, benefits, and coverage.
You’ll use established procedures and tools to resolve inquiries efficiently and with empathy—ensuring compliance, accuracy, and customer satisfaction in every interaction. This is a high-impact, fast-paced role ideal for someone who thrives in a collaborative team environment.
Key Responsibilities:
  • Handle 60+ inbound and outbound calls per day related to billing, payments, medical claims, and coverage questions.
  • Respond to telephone inquiries using standard procedures and scripts.
  • Gather required information, research account details, and resolve customer concerns accurately and promptly.
  • Clearly explain billing information, insurance benefits, and available services to patients.
  • Assess patient needs and provide appropriate solutions or escalate issues when necessary.
  • Schedule work to ensure optimal call coverage and maintain daily productivity.
  • Collaborate with leadership and peers using screen-sharing tools to support real-time problem-solving and performance goals.
  • Support department initiatives and contribute to continuous improvement efforts.
  • Maintain strict adherence to HIPAA regulations and confidentiality policies.
  • Assist with department goals and recommend improvements to enhance efficiency.
  • Perform other duties as assigned to support the team and organizational success.
Education & Experience:
  • Bilingual (Spanish) preferred (not required)
  • High School Diploma or GED required; additional education is a plus.
  • 1–2 years of customer service experience required.
  • Healthcare, insurance, or medical collections experience preferred.
  • Familiarity with Medicaid, Medicare, Workers’ Compensation, and liability claims preferred.
  • Basic understanding of medical terminology and the healthcare revenue cycle.
  • Proven experience working with multiple systems and databases in a fast-paced environment.
Skills & Qualities:
  • Strong verbal, written, and interpersonal communication skills.
  • Excellent problem-solving abilities with a calm, empathetic approach.
  • High attention to detail and accuracy.
  • Ability to work independently and collaboratively to meet and exceed performance goals.
  • Comfort using Microsoft Office Suite and adapting to new technologies.
  • Bilingual abilities are a plus.
  • Strong attendance and reliability.
Schedule & Compensation:
  • Schedule: Monday–Friday
  • Hours: 10:00 AM – 7:00 PM CST
  • Pay Rate: $17.00/hour + Quarterly bonus eligible
Benefits & Incentives:
    • Comprehensive Health Benefits: Choose from a variety of medical, dental, and vision plans designed to support your overall well-being.
    • Life & Disability Coverage: Receive company-paid Basic Life and AD&D insurance, short-term and long-term disability coverage, with the option to purchase additional voluntary Life and AD&D benefits.
    • 401(k) Retirement Plan: Become eligible to participate in the company's 401(k) plan on the first day of the quarter following three months of continuous employment, with a company match to help you invest in your future.
    • Paid Time Off: Begin accruing PTO on your first day of employment, promoting a healthy work-life balance from the start.
    • Flexible Benefit Options: Tailor your benefits package with a variety of options to meet your individual and family needs.

Note: This job description outlines the primary duties and qualifications of the role and is not intended to be an exhaustive list of responsibilities.
GetixHealth is an Equal Opportunity and E-Verify Employer.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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