ZipRecruiter

Log In

1

Genesys Works Jobs (NOW HIRING)

ApTask

Technical Voice Support Engineer

Jersey City, NJ · On-site

Responsible for monitoring, incident triage, SBC troubleshooting, and carrier coordination in support of a hybrid contact center stack (Genesys today, Amazon Connect migration underway). Works from ...

New

next page

Showing results 1-20

All JobsGenesys Works Jobs

Genesys Works information

See salary details

$29K

$100.6K

$158K

How much do genesys works jobs pay per year?

As of Jul 23, 2026, the average yearly pay for genesys works in the United States is $100,622.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,500.00 and $138,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Genesys Works Program Associate, and why are they important?

To thrive as a Genesys Works Program Associate, you need strong organizational skills, experience in youth development or education, and at least a bachelor's degree. Familiarity with CRM systems, Microsoft Office Suite, and program management tools is typically expected. Excellent communication, mentorship abilities, and cultural competency help you connect with students and corporate partners. These skills ensure effective student support and successful program operations in a dynamic nonprofit environment.

Is Genesys Works worth it?

Genesys Works is a nonprofit organization that provides high school students with professional work experience and skills development, often leading to internships and job opportunities. Participants gain exposure to real-world environments, develop technical skills, and build their resumes, which can improve future employment prospects.

What is Genesys Works?

Genesys Works is a nonprofit organization that connects high school students from underserved communities with professional internships, skills training, and mentorship opportunities. The goal is to help students gain valuable work experience, technical skills, and a pathway to college and career success. Through its programs, Genesys Works partners with local businesses and schools to provide students with real-world work experiences during their senior year of high school. Participants receive training in areas such as information technology, business operations, and professional skills before being placed in paid internships. This helps bridge the gap between education and meaningful employment for young people.

What does Genesys Works do?

Genesys Works is a nonprofit organization that prepares high school students for careers in technology through internships, training, and mentorship. The program focuses on developing technical skills, such as coding and IT support, to help students gain professional experience and improve their employment prospects.

Who is the CEO of Genesys Works?

Genesys Works is a nonprofit organization, and as of October 2023, the CEO is Dr. Jennifer S. Jones. Leadership roles in nonprofits can change, so it is advisable to verify the current CEO through official sources or the organization's website.

What is the difference between Genesys Works vs IT Support Specialist?

AspectGenesys WorksIT Support Specialist
Required CredentialsHigh school diploma or equivalent; some technical training or certificationsHigh school diploma; certifications like CompTIA A+ often preferred
Work EnvironmentInternship programs in corporate settings, focusing on professional developmentHelp desks, corporate offices, or remote support environments
Employer & Industry UsageNonprofit organizations partnering with companies to provide youth tech trainingPrivate companies, IT service providers, or internal corporate IT teams
Common Search & Comparison IntentUnderstanding youth internship programs vs technical support rolesCareer pathways in IT support and technical assistance

Genesys Works offers youth internship programs in corporate settings aimed at developing professional skills, while an IT Support Specialist provides technical assistance within organizations. Both roles involve technology and customer service, but Genesys Works focuses on training and mentorship, whereas IT Support Specialists are employed to maintain IT systems.

What types of projects do interns typically work on at Genesys Works, and how does this experience benefit their future careers?

At Genesys Works, interns are often assigned to real-world projects in IT, business operations, or technical support, depending on the company partner’s needs. These projects can include tasks such as troubleshooting hardware, assisting with software rollouts, or supporting data entry and analysis. This hands-on experience exposes interns to professional workplace environments, helping them develop both technical and soft skills like communication, teamwork, and problem-solving. The exposure and references gained through these assignments often give participants a strong advantage when applying for college or future jobs.

How many employees does Genesys Works have?

Genesys Works is a nonprofit organization that employs a team of staff members and program participants. The organization typically has a small to medium-sized staff, with several dozen employees and many youth participants involved in its programs. Exact numbers can vary annually based on program size and funding.
What cities are hiring for Genesys Works jobs? Cities with the most Genesys Works job openings:
What states have the most Genesys Works jobs? States with the most job openings for Genesys Works jobs include:
What job categories do people searching Genesys Works jobs look for? The top searched job categories for Genesys Works jobs are:
Genesys Works jobs near you
Infographic showing various Genesys Works job openings in the United States as of July 2026, with employment types broken down into 11% Locum Tenens, 13% Internship, 66% Full Time, 4% Part Time, 3% Contract, and 3% Summer. Highlights an 77% Physical, 2% Hybrid, and 21% Remote job distribution, with an average salary of $100,622 per year, or $48.4 per hour.
Senior Software Engineer/Developer

Senior Software Engineer/Developer

Fidelity Investments

Westlake, TX • On-site

$117K - $155K/yr

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Fidelity Investments rating

8.8

Company rating: 8.8 out of 10

Based on 268 frontline employees who took The Breakroom Quiz

9th of 150 rated financial services

Job description


Position Description:
Designs, implements, and optimizes customer engagement systems, and architects and deploys Genesys Cloud CX and Multicloud CX solutions, ensuring alignment with business requirements and scalability. Configures routing strategies, Interactive Voice Response (IVR) flows, and omnichannel capabilities. Coordinates workflows using Continuous Integration and Continuous Deployment (CI/CD) pipelines and associated technologies. Integrates and maintains contact center platforms -- Genesys, Cisco UCCE, Avaya, or Amazon Connect. Supports automation and DevOps initiatives to improve deployment efficiency and platform reliability, and ensures seamless integration between contact center systems and CRM, workforce management, and analytics tools. Implements disaster recovery and business continuity plans specific to contact center operations. Provides business solutions by developing complex or multiple software applications.
Primary Responsibilities:
  • Designs and implements system architecture for high availability and scalability.

  • Ensures high availability, scalability, and performance of contact center solutions, while supporting innovation and continuous improvement.

  • Monitors and optimizes system performance, ensuring minimal downtime.

  • Troubleshoots and resolves complex technical issues across hardware, software, and network layers.

  • Ensures system security and compliance with industry standards and regulations.

  • Documents system configurations and procedures for internal use and training.

  • Conducts root cause analysis for service disruptions affecting customer experience.

  • Monitors system performance, troubleshoots issues, and implements corrective actions.

  • Develops automation scripts and tools to streamline operations and improve system reliability.

  • Ensures systems adhere to security policies and compliance standards.

  • Develops original and creative technical solutions to on-going development efforts.

  • Designs applications or subsystems on major projects and for/in multiple platforms.

  • Develops applications for multiple projects supporting several divisional initiatives.

  • Supports and performs all phases of testing leading to implementation.

  • Assists in the planning and conducting of user acceptance testing.

  • Develops comprehensive documentation for multiple applications supporting several corporate initiatives.

  • Responsible for post-installation testing of any problems.

  • Establishes project plans for projects of moderate scope.

  • Works on complex assignments and often multiple phases of a project.

  • Performs independent and complex technical and functional analysis for multiple projects supporting several initiatives.

Education and Experience:
Bachelor's degree in Computer Science, Engineering, Information Technology, Information Systems, Information Science, or a closely related field (or foreign education equivalent) and three (3) years of experience as a Senior Software Engineer/Developer (or closely related occupation) supporting contact center and telephony products (Genesys Engage and Genesys Cloud CX).
Or, alternatively, Master's degree in Computer Science, Engineering, Information Technology, Information Systems, Information Science, or a closely related field (or foreign education equivalent) and one (1) year of experience as a Senior Software Engineer/Developer (or closely related occupation) supporting contact center and telephony products (Genesys Engage and Genesys Cloud CX).
Skills and Knowledge:
Candidate must also possess:
  • Demonstrated Expertise ("DE") designing, developing, testing, supporting, and troubleshooting contact center platform, using Genesys Administrator (GA), Genesys Administrator Extension (GAX), Genesys Composer, Genesys Cloud Architect, and Genesys Developer; and integrating and optimizing omnichannel contact center solutions (voice, chat, email, and SMS) with focus on enhancing customer experience and operational efficiency.

  • DE architecting and deploying scalable, secure, and resilient contact center infrastructure on-prem or in the public Cloud, and implementing high-availability and disaster recovery strategies, using Genesys Engage and Genesys Cloud CX.

  • DE implementing DevOps concepts using CI/CD pipelines; automating deployment processes using Jenkins, uDeploy, Ansible, and Terraform; and developing and deploying new features in production and non-production environments, using GitHub, JavaScript, Visual Studio Code, Genesys PSDK, and Postman.

  • DE supporting operating systems (Windows, Linux, or UNIX) and SQL databases; and working in a scaled Agile framework - Scrum, Agile, Scrum@Scale, JIRA, and JIRA Align.

#PE1M2
#LI-DNI
Certifications:
Category:
Information Technology
Please be advised that Fidelity's business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

What Fidelity Investments employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply