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Genesys Works Jobs (NOW HIRING)

USM

Urgent Need Genesys Architect

San Francisco, CA · On-site

$286K/yr

Position title: Genesys Architect Location: San Francisco CA Duration: 6-12 Months+ Essential ... Works with business management to assist in the prioritization of system enhancement requests ...

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How much do genesys works jobs pay per year?

As of Jun 10, 2026, the average yearly pay for genesys works in the United States is $100,622.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,500.00 and $138,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Genesys Works Program Associate, and why are they important?

To thrive as a Genesys Works Program Associate, you need strong organizational skills, experience in youth development or education, and at least a bachelor's degree. Familiarity with CRM systems, Microsoft Office Suite, and program management tools is typically expected. Excellent communication, mentorship abilities, and cultural competency help you connect with students and corporate partners. These skills ensure effective student support and successful program operations in a dynamic nonprofit environment.

What is Genesys Works?

Genesys Works is a nonprofit organization that connects high school students from underserved communities with professional internships, skills training, and mentorship opportunities. The goal is to help students gain valuable work experience, technical skills, and a pathway to college and career success. Through its programs, Genesys Works partners with local businesses and schools to provide students with real-world work experiences during their senior year of high school. Participants receive training in areas such as information technology, business operations, and professional skills before being placed in paid internships. This helps bridge the gap between education and meaningful employment for young people.

What is the difference between Genesys Works vs IT Support Specialist?

AspectGenesys WorksIT Support Specialist
Required CredentialsHigh school diploma or equivalent; some technical training or certificationsHigh school diploma; certifications like CompTIA A+ often preferred
Work EnvironmentInternship programs in corporate settings, focusing on professional developmentHelp desks, corporate offices, or remote support environments
Employer & Industry UsageNonprofit organizations partnering with companies to provide youth tech trainingPrivate companies, IT service providers, or internal corporate IT teams
Common Search & Comparison IntentUnderstanding youth internship programs vs technical support rolesCareer pathways in IT support and technical assistance

Genesys Works offers youth internship programs in corporate settings aimed at developing professional skills, while an IT Support Specialist provides technical assistance within organizations. Both roles involve technology and customer service, but Genesys Works focuses on training and mentorship, whereas IT Support Specialists are employed to maintain IT systems.

What types of projects do interns typically work on at Genesys Works, and how does this experience benefit their future careers?

At Genesys Works, interns are often assigned to real-world projects in IT, business operations, or technical support, depending on the company partner’s needs. These projects can include tasks such as troubleshooting hardware, assisting with software rollouts, or supporting data entry and analysis. This hands-on experience exposes interns to professional workplace environments, helping them develop both technical and soft skills like communication, teamwork, and problem-solving. The exposure and references gained through these assignments often give participants a strong advantage when applying for college or future jobs.
What cities are hiring for Genesys Works jobs? Cities with the most Genesys Works job openings:
What states have the most Genesys Works jobs? States with the most job openings for Genesys Works jobs include:
What job categories do people searching Genesys Works jobs look for? The top searched job categories for Genesys Works jobs are:
Genesys Works jobs near you
Infographic showing various Genesys Works job openings in the United States as of June 2026, with employment types broken down into 5% Internship, 14% As Needed, 5% Full Time, 71% Contract, and 5% Nights. Highlights an 80% Physical, 5% Hybrid, and 15% Remote job distribution, with an average salary of $100,622 per year, or $48.4 per hour.
Urgent Need Genesys Architect

Urgent Need Genesys Architect

USM

San Francisco, CA • On-site

$286K/yr

Contractor

Posted 29 days ago

Job description

Company Description

USM Business Systems Inc. is a quickly developing worldwide System Integrator, Software and Product Development, IT Outsourcing and Technology assistance supplier headquartered in Chantilly, VA. We offer world-class ability in giving most astounding quality and administrations through industry best practices planned to convey remarkable worth to our customers. 

Utilizing our industry knowledge, administration service offering expertise and innovation abilities, we distinguish new business and innovation slants and create answers for help customers around the globe, giving top of the line solid and practical IT benefits which are cost effective services. 

Established in 1999, the organization has corner qualities in building and dealing with a Business Oriented IT environment with rich involvement in technology innovation, ERP and CRM counselling, Product Engineering, Business Intelligence, Data Management, SOA, BPM, Data Warehousing, SharePoint Consulting and IT Infrastructure. Our other offerings include modified solutions and administrations in ERP, CRM, Enterprise architecture, offshore advisory services and e-commerce. 

USM, a US ensured Minority Business Enterprise (MBE) is perceived as one of the fastest developing IT Systems Integrator in the Washington, DC zone. Most as of late, USM was positioned #9 on the rundown of the Top administrations organizations in the DC Metro Area - Washington Business Journal (2011). We are a project-driven firm that reliably meets the IT needs of our State and Government customers through development and business keenness.

Job Description

OPT EAD, GC EAD, GC, TN and Citizens Only

Hi Friends,

Hope you are doing great,

I have an urgent requirement from one of my esteem client, I will appreciate if you can have an eye on the below requirement and send me your consultant updated profile ASAP.

Position title: Genesys Architect

Location: San Francisco CA

Duration: 6-12 Months+

Essential Skills:

Strong hands-on knowledge of configuration and optimization of Genesys Voice environment Strong hands-on knowledge of SIP/RTP and TCP/IP protocols, with ability to run captures and review logs and troubleshoot problems

Strong understanding of VoIP QoS issues and mitigation strategies

Proficient with at least one IP-PBX technology

Data Networking knowledge to understand network subnets, VLANs, routing and firewall

Proficient in working with various telecom carriers - BT, Level3, Voxbone etc. to manage Network routing, provisioning and testing SIP circuits

Design skills - with the ability to review business requirements and suggest appropriate telecom solutions

Leadership:

Provides direction and guidance to the enterprise applications team - application development staff, integration resources and enterprise applications support staff to ensure that the voice environment operates seamlessly and meets the needs of CX.

Provides technical guidance in the design, development and implementation of Genesys Routing, GVP, call recording, WFM. (Architectural support is not required, this is more aligned to small routing strategies, IVR apps etc.)

Works with business management to assist in the prioritization of system enhancement requests; works with the application development staff to facilitate and oversee the completion of the tasks.

Identifies and oversees the interdependencies and integrations between the telephony solutions and technologies

Engages with cross functional teams (network, apps, systems) to provide recommendations to enable reliable and scalable solutions.

Provides Tier 3 support and assists in troubleshooting when systems and operational issues arise.

Planning/Execution:

Assists in the planning and design of voice routing strategies

Must have an in-depth understanding of Genesys Routing, Genesys Voice Portal, call recording, workforce management, and reporting.

Identifies best practices for call routing, call recording/steering, workforce management, reporting and works with the business to implement changes and enhancements that enable them to better utilize the platforms.

Responsible for working with telephony vendors in building the detailed project plans to ensure a.

Research, Data Collection, Quality Assurance, Analysis and Problem Solving:

Assists the business in identifying and clarifying their requirements and translating them into technical requirements; evaluates possible solutions and recommends best alternatives.

Provides technical training and education on Genesys applications to internal ITx team, end-user personnel, business units and partners.

Applies strong problem-solving skills to address complex technical issues and liaises with Genesys, internal ITx and internal engineering teams to diagnose and resolve system performance issues.

Collaborates with and provides information to vendors during expert reviews; reviews all documentation to ensure that technical and product best practices are being followed.

Additional Information

If my requirement matches your resume, then please do reply on my email id alih(at)usmsystems(dot)com and contact no is 703-955-3955

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