Ability to lead projects or workstreams * Ability to manage and prioritize multiple tasks in a fast ... Generative AI, transformative technologies, and creative design. We can enhance customer ...
Ability to lead projects or workstreams * Ability to manage and prioritize multiple tasks in a fast ... Generative AI, transformative technologies, and creative design. We can enhance customer ...
Software Engineer
Indianapolis, IN · On-site +1
... generative AI products. These systems enable secure and scalable access to foundation models across ... Contribute to building systems that route and manage AI traffic efficiently while maintaining ...
Software Engineer
Indianapolis, IN · On-site +1
... generative AI products. These systems enable secure and scalable access to foundation models across ... Contribute to building systems that route and manage AI traffic efficiently while maintaining ...
... Generative AI, transformative technologies, and creative design. We can enhance customer ... years of project experience supporting the design, build, and implementation of cloud-based ...
... Generative AI, transformative technologies, and creative design. We can enhance customer ... years of project experience supporting the design, build, and implementation of cloud-based ...
Principal AI Engineer
Carmel, IN · On-site
$168K - $193K/yr
Designing, building, and deploying AI-driven solutions, including ML models, generative AI ... MLflow and model lifecycle management * OpenAI and/or Hugging Face ecosystems * SQL and database ...
Principal AI Engineer
Carmel, IN · On-site
$168K - $193K/yr
Designing, building, and deploying AI-driven solutions, including ML models, generative AI ... MLflow and model lifecycle management * OpenAI and/or Hugging Face ecosystems * SQL and database ...
... project scope, and translate business needs into technical solutions. * Data Management: Oversee ... generative AI to help users generate text, summaries, or other forms of content * 1+ year ...
... project scope, and translate business needs into technical solutions. * Data Management: Oversee ... generative AI to help users generate text, summaries, or other forms of content * 1+ year ...
Project Manager (AI) - Warsaw IN
Warsaw, IN · On-site
$95K - $112.30K/yr
Project Manager (AI) Warsaw, IN - Onsite Duration: 12 Months What you can expect: As the IT PMO (Project Management Office) Project Manager, you will be responsible for planning, executing, and ...
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Project Manager (AI) - Warsaw IN
Warsaw, IN · On-site
$95K - $112.30K/yr
Project Manager (AI) Warsaw, IN - Onsite Duration: 12 Months What you can expect: As the IT PMO (Project Management Office) Project Manager, you will be responsible for planning, executing, and ...
Identify high-value opportunities for generative and agentic AI across FDB's products, workflows, and customer experiences. * Partner with Product Management to shape the AI roadmap, define value ...
Identify high-value opportunities for generative and agentic AI across FDB's products, workflows, and customer experiences. * Partner with Product Management to shape the AI roadmap, define value ...
Identify high-value opportunities for generative and agentic AI across FDB's products, workflows, and customer experiences. * Partner with Product Management to shape the AI roadmap, define value ...
Identify high-value opportunities for generative and agentic AI across FDB's products, workflows, and customer experiences. * Partner with Product Management to shape the AI roadmap, define value ...
Identify high-value opportunities for generative and agentic AI across FDB's products, workflows, and customer experiences. * Partner with Product Management to shape the AI roadmap, define value ...
Identify high-value opportunities for generative and agentic AI across FDB's products, workflows, and customer experiences. * Partner with Product Management to shape the AI roadmap, define value ...
Identify high-value opportunities for generative and agentic AI across FDB's products, workflows, and customer experiences. * Partner with Product Management to shape the AI roadmap, define value ...
Identify high-value opportunities for generative and agentic AI across FDB's products, workflows, and customer experiences. * Partner with Product Management to shape the AI roadmap, define value ...
Identify high-value opportunities for generative and agentic AI across FDB's products, workflows, and customer experiences. * Partner with Product Management to shape the AI roadmap, define value ...
Identify high-value opportunities for generative and agentic AI across FDB's products, workflows, and customer experiences. * Partner with Product Management to shape the AI roadmap, define value ...
Identify high-value opportunities for generative and agentic AI across FDB's products, workflows, and customer experiences. * Partner with Product Management to shape the AI roadmap, define value ...
Identify high-value opportunities for generative and agentic AI across FDB's products, workflows, and customer experiences. * Partner with Product Management to shape the AI roadmap, define value ...
Senior AI/ML Engineer
Indianapolis, IN · On-site
$99.90K - $137.20K/yr
... generative AI/LLM models; integrate Hugging Face transformers and fine-tuned models into ETL and downstream applications. • Build and manage robust ETL workflows using Spark, Glue, Airflow, or ...
Senior AI/ML Engineer
Indianapolis, IN · On-site
$99.90K - $137.20K/yr
... generative AI/LLM models; integrate Hugging Face transformers and fine-tuned models into ETL and downstream applications. • Build and manage robust ETL workflows using Spark, Glue, Airflow, or ...
Legal Specialist
$110K - $140K/yr
Project management throughout the project life cycle, working closely with the project owner ... Experience using generative AI tools to support research, drafting, and organizational tasks is ...
Legal Specialist
$110K - $140K/yr
Project management throughout the project life cycle, working closely with the project owner ... Experience using generative AI tools to support research, drafting, and organizational tasks is ...
Senior Applied Scientist
Indianapolis, IN · On-site +1
... generative and machine learning models that power Relativity's next generation of AI-driven product capabilities. You will collaborate closely with applied scientists, engineers, product managers ...
Senior Applied Scientist
Indianapolis, IN · On-site +1
... generative and machine learning models that power Relativity's next generation of AI-driven product capabilities. You will collaborate closely with applied scientists, engineers, product managers ...
Marketing Cloud AI Architect - Specialist Master
$60.75 - $83.25/hr
... working on projects like AdTech, MarTech, campaign automation, CRM, and lead-to-loyalty ... Generative AI, transformative technologies, and creative design. We can enhance customer ...
Marketing Cloud AI Architect - Specialist Master
$60.75 - $83.25/hr
... working on projects like AdTech, MarTech, campaign automation, CRM, and lead-to-loyalty ... Generative AI, transformative technologies, and creative design. We can enhance customer ...
By leveraging advanced analytics, Generative AI, transformative technologies, and creative design ... project teams simultaneously on relevant engagements * Bachelor's degree or equivalent number of ...
By leveraging advanced analytics, Generative AI, transformative technologies, and creative design ... project teams simultaneously on relevant engagements * Bachelor's degree or equivalent number of ...
... project management. Sales Activities: 2 + years' experience with pre-sales, proposals, and RFP activities. AI Use Cases: 2+ years' experience identifying generative AI use cases. Mentorship: 2+ years ...
... project management. Sales Activities: 2 + years' experience with pre-sales, proposals, and RFP activities. AI Use Cases: 2+ years' experience identifying generative AI use cases. Mentorship: 2+ years ...
Design scalable AI platforms supporting Generative AI, Agentic AI, Machine Learning, and advanced analytics * Establish enterprise governance for AI security, compliance, model lifecycle management ...
Design scalable AI platforms supporting Generative AI, Agentic AI, Machine Learning, and advanced analytics * Establish enterprise governance for AI security, compliance, model lifecycle management ...
Developing transformation strategies that leverage digital self-service, automation, Generative AI ... Ability to lead projects or workstreams * Ability to manage and prioritize multiple tasks in a fast ...
Developing transformation strategies that leverage digital self-service, automation, Generative AI ... Ability to lead projects or workstreams * Ability to manage and prioritize multiple tasks in a fast ...
Generative Ai Project Manager information
What are the key skills and qualifications needed to thrive as a Generative AI Project Manager, and why are they important?
What are some unique challenges faced by Generative AI Project Managers when overseeing cross-functional teams?
What does a Generative AI Project Manager do?
What is the difference between Generative Ai Project Manager vs Data Scientist?
| Aspect | Generative Ai Project Manager | Data Scientist |
|---|---|---|
| Required Credentials | Project management certifications, AI knowledge | Degree in Data Science, Computer Science, or related fields |
| Work Environment | Cross-functional teams, project planning | Data analysis, model development |
| Employer & Industry Usage | Tech companies, AI startups, R&D departments | Tech firms, research institutions, analytics companies |
While both roles involve AI, the Generative Ai Project Manager oversees AI projects, coordinating teams and timelines, whereas the Data Scientist focuses on analyzing data and building models. The project manager ensures project delivery, while the data scientist develops the AI models used within projects.
Other
Posted 3 days ago
Deloitte rating
8.1
Based on 86 frontline employees who took The Breakroom Quiz
59th of 138 rated financial services
Job description
CCaaS x AI Manager, Functional Transformation
Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce
Recruiting for this role ends on December 31, 2026.
Work you'll do
As a functional Manager you will help clients modernize and transform their contact centers using CCaaS and Generative AI-anchored on AWS (for example, Amazon Connect, Amazon Lex, and Amazon Bedrock) and informed by cross-platform capabilities. This role is for a leader who can work effectively across business and technical stakeholders, shape scalable solution approaches, and lead delivery teams through the full lifecycle-from strategy and architecture through build, launch, and adoption.
- Lead AI-enabled contact center transformation workstreams and engagements, translating servicing objectives into solution roadmaps, architecture decisions, and measurable business outcomes.
- Architect and deliver Contact Center AI solutions using GenAI patterns such as prompt engineering, retrieval-augmented generation (RAG), and agent/tool-calling, with appropriate evaluation, governance, and safety controls.
- Partner with clients to define future-state service experiences, operating models, and technology architectures across contact center modernization initiatives.
- Support business development efforts where Contact Center AI is a core component by contributing to scope, estimates, solution storylines, workshops, and executive-level discussions.
- Lead teams in the design, build, test, and deployment of cloud-based contact center solutions, while mentoring practitioners and promoting delivery quality, technical rigor, and adoption at scale.
A successful candidate would possess these skills:
- Ability to work independently and collaborate as part of a team
- Effective written and verbal communication skills
- Meticulous attention to detail and quality of work product
- Ability to build and sustain professional relationship
- Ability to lead projects or workstreams
- Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
- Strong interpersonal skills and professional demeanor
- Ability to meet deadlines
- Ability to provide clear guidance to others
The team
Our Sales & Service offering drives global customer transformation by designing and implementing innovative sales and service experiences. We blend strategy, technology, and creativity to solve complex challenges, bringing customer strategies to life and creating new markets.
Qualifications
Required
- 8+ years of experience in consulting and/or industry delivering digital, cloud, and/or contact center solutions.
- 4+ years project experience architecting, building, and supporting cloud-based solutions on AWS.
- Bachelor's degree in Computer Science, Engineering, or equivalent work experience
- Ability to travel up to 50% on average, based on the work you do and the clients and industries/sectors you serve
- Limited immigration sponsorship may be available
Preferred
- Production delivery experience with Amazon Connect, Amazon Lex, and Amazon Bedrock (including streaming patterns, security, monitoring/operations).
- Experience implementing enterprise controls: IAM, network segmentation (VPC), secrets management (Secrets Manager/KMS), and observability (CloudWatch).
- Cross-platform exposure to Google Gemini (API/Vertex AI) and/or Dialogflow, including tool calling, safety controls, quotas/limits, and platform trade-offs.
- Experience leading Contact Center AI use cases end-to-end (design through adoption) and partnering with contact center operations leaders on change management and KPI realization.
- Strong understanding of SDLC methodologies (Agile, SCRUM, RUP, other)
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $144,000 to $241,000.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
#Customer_US
#SS_US
CCaaS x AI Manager, Functional Transformation
Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce
Recruiting for this role ends on December 31, 2026.
Work you'll do
As a functional Manager you will help clients modernize and transform their contact centers using CCaaS and Generative AI-anchored on AWS (for example, Amazon Connect, Amazon Lex, and Amazon Bedrock) and informed by cross-platform capabilities. This role is for a leader who can work effectively across business and technical stakeholders, shape scalable solution approaches, and lead delivery teams through the full lifecycle-from strategy and architecture through build, launch, and adoption.
- Lead AI-enabled contact center transformation workstreams and engagements, translating servicing objectives into solution roadmaps, architecture decisions, and measurable business outcomes.
- Architect and deliver Contact Center AI solutions using GenAI patterns such as prompt engineering, retrieval-augmented generation (RAG), and agent/tool-calling, with appropriate evaluation, governance, and safety controls.
- Partner with clients to define future-state service experiences, operating models, and technology architectures across contact center modernization initiatives.
- Support business development efforts where Contact Center AI is a core component by contributing to scope, estimates, solution storylines, workshops, and executive-level discussions.
- Lead teams in the design, build, test, and deployment of cloud-based contact center solutions, while mentoring practitioners and promoting delivery quality, technical rigor, and adoption at scale.
A successful candidate would possess these skills:
- Ability to work independently and collaborate as part of a team
- Effective written and verbal communication skills
- Meticulous attention to detail and quality of work product
- Ability to build and sustain professional relationship
- Ability to lead projects or workstreams
- Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
- Strong interpersonal skills and professional demeanor
- Ability to meet deadlines
- Ability to provide clear guidance to others
The team
Our Sales & Service offering drives global customer transformation by designing and implementing innovative sales and service experiences. We blend strategy, technology, and creativity to solve complex challenges, bringing customer strategies to life and creating new markets.
Qualifications
Required
- 8+ years of experience in consulting and/or industry delivering digital, cloud, and/or contact center solutions.
- 4+ years project experience architecting, building, and supporting cloud-based solutions on AWS.
- Bachelor's degree in Computer Science, Engineering, or equivalent work experience
- Ability to travel up to 50% on average, based on the work you do and the clients and industries/sectors you serve
- Limited immigration sponsorship may be available
Preferred
- Production delivery experience with Amazon Connect, Amazon Lex, and Amazon Bedrock (including streaming patterns, security, monitoring/operations).
- Experience implementing enterprise controls: IAM, network segmentation (VPC), secrets management (Secrets Manager/KMS), and observability (CloudWatch).
- Cross-platform exposure to Google Gemini (API/Vertex AI) and/or Dialogflow, including tool calling, safety controls, quotas/limits, and platform trade-offs.
- Experience leading Contact Center AI use cases end-to-end (design through adoption) and partnering with contact center operations leaders on change management and KPI realization.
- Strong understanding of SDLC methodologies (Agile, SCRUM, RUP, other)
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $144,000 to $241,000.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
#Customer_US
#SS_US