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General Manager Jobs in Puerto Rico (NOW HIRING)

COSTA MANAGEMENT LLC

PR · On-site

General Manager - Luxury Resort Isabela, Puerto Rico | Full-Time | Hospitality & Resort Operations About Us Nestled along the stunning coastline of Isabela, our luxury resort offers an unparalleled ...

Wahlburgers

PR · On-site

The Restaurant General Manager (GM) oversees the restaurant's daily operations, ensuring excellent customer service, high-quality food, and adherence to health and safety regulations. The GM is ...

Wahlburgers

PR · On-site

The Assistant General Manager (AGM) is responsible for supporting the General Manager (GM) in all aspects of restaurant operations to ensure a high standard of customer service, efficient and ...

Rio Mar Hospitality Management

PR · On-site

$82K - $90K/yr

The General Manager will lead all front-of-house operations, collaborate closely with culinary leadership, and maintain rigorous attention to detail in service delivery, guest relations, and ...

Arby's

Assistant Manager

Arroyo, PR · On-site

You will help the General Manager, ensuring that every shift operates smoothly. You'll also assist with local store marketing to help reach sale and profit goals while helping team members through ...

Arby's

Assistant Manager

San Juan, PR · On-site

You will help the General Manager, ensuring that every shift operates smoothly. You'll also assist with local store marketing to help reach sale and profit goals while helping team members through ...

The Condado Collection

PR · On-site

Manage departmental financial performance, including budgeting, forecasting, purchasing, and invoice control. * Maintain full compliance with food safety, sanitation, and liquor control regulations.

Wahlburgers

PR · On-site

The Restaurant Manager (RM) is responsible for supporting the General Manager (GM) and the Assistant General Manager (AGM) in overseeing all aspects of restaurant operations to ensure the highest ...

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General Manager information

What does a general manager do?

A General Manager (GM) is responsible for overseeing all aspects of a business or department, ensuring that operations run smoothly and efficiently. Their duties typically include managing staff, setting business goals, developing strategies to improve performance, and overseeing budgets and financial planning. GMs also serve as a key point of contact between upper management and employees, ensuring company policies are implemented and business objectives are met.

What are the key skills and qualifications needed to thrive as a general manager, and why are they important?

To thrive as a General Manager, you need strong leadership, business acumen, and operational management skills, typically supported by a bachelor's degree in business or a related field. Familiarity with enterprise resource planning (ERP) systems, financial reporting tools, and project management software is important. Excellent communication, problem-solving, and decision-making abilities help a General Manager effectively lead teams and drive company goals. These skills and qualities are crucial for ensuring organizational efficiency, profitability, and long-term success.

What are some common challenges general managers face when leading diverse teams?

General Managers often oversee teams made up of individuals from various departments and backgrounds, which can present challenges in communication, aligning goals, and managing different work styles. Successfully navigating these challenges requires strong interpersonal skills, adaptability, and the ability to foster a collaborative environment. General Managers must also be adept at conflict resolution and ensuring that all team members are motivated and working toward the organization’s objectives. Regular team meetings, clear goal-setting, and open channels of communication are essential strategies to address these complexities.

How do you become a general manager?

You can become a General Manager by earning an associate or bachelor’s degree in Business Management, Business Administration, Finance, or a related field. Complete internships that afford you experience in administrative support, project coordination, scheduling, and teamwork are also helpful. Upon completion of your degree and internship experience, you should secure a part-time or full-time position that offers professional experience leading teams, managing a budget, overseeing daily operations, and strategic planning.

More about General Manager jobs

What are the most commonly searched types of General jobs in Puerto Rico?

The most popular types of General jobs in Puerto Rico are:

What job categories do people searching General Manager jobs in Puerto Rico look for?

The top searched job categories for General Manager jobs in Puerto Rico are:

What cities in Puerto Rico are hiring for General Manager jobs?

Cities in Puerto Rico with the most General Manager job openings:

General Manager jobs near you
Infographic showing various General Manager job openings in Puerto Rico as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

General Manager

COSTA MANAGEMENT LLC

PR • On-site

Full-time

Re-posted 14 days ago

Job description

General Manager – Luxury Resort

Isabela, Puerto Rico | Full-Time | Hospitality & Resort Operations

About Us

Nestled along the stunning coastline of Isabela, our luxury resort offers an unparalleled experience of refined leisure, wellness, and elevated service. With expansive grounds, high-end accommodations, fine dining, golf, and curated guest experiences, we are redefining destination hospitality in Puerto Rico.
As we scale our operations and prepare for continued growth, we are seeking an accomplished General Manager to lead our resort multidisciplinary team and deliver exceptional service, operational discipline, and strategic alignment across all departments.

The Role

The General Manager is the most senior operational leader on property, responsible for the day-to-day management and long-term performance of the resort. This includes full oversight of all operating departments, Guest Services, Housekeeping, Engineering & Landscaping, Food & Beverage, Spa & Wellness, Golf Operations, and Guest Experience.
Reporting directly to ownership, this individual is expected to uphold the brand’s luxury standards, lead with integrity, and drive excellence in every guest and employee interaction.

Key Responsibilities

  • Lead, supervise, and inspire staff to achieve operational and service excellence
  • Oversee performance in financial, guest experience, operational, and workforce-related key results
  • Uphold brand identity and guest satisfaction across all service touchpoints
  • Maintain full profitability margins responsibility with a strong focus on cost control, labor management, and revenue optimization
  • Support coordination of group events, golf activities, and F&B service quality in collaboration with departmental leaders
  • Ensure resort compliance with all applicable safety, regulatory, and environmental standards
  • Promote a positive, accountable, and high-performance work culture across the organization
  • Coordinate directly with ownership and stakeholders on strategic initiatives and reporting
  • Champion continuous improvement, innovation, and cross-functional alignment

Who You Are

  • A proven leader with 10+ years in luxury hospitality/resort management, including experience in both Rooms and F&B divisions
  • Deep understanding of high-end service standards, personalized guest experiences, and team engagement
  • Strong business acumen with demonstrated success in financial management and indicators accountability
  • Experience working in complex, fast-paced environments requiring strong judgment, coordination, and follow-through
  • Spanish and English fluency required; local Puerto Rico experience strongly preferred

Location & Work Environment

This position is onsite in Isabela, Puerto Rico, and requires high visibility across the property, active involvement in day-to-day operations, and availability to work weekends, holidays, and irregular hours as required.

Performance Expectations

This role is measured through a Balanced Scorecard framework, focusing on:

  • Financial Performance
  • Guest Experience
  • Operational Execution
  • People & Growth
  • Strategic Oversight

What We Offer

  • Opportunity to lead aspecialdestination resort in a breathtaking location
  • Highly visible leadership role with strategic growth opportunities
  • Committed ownership and cross-functional support
  • A professional and purpose-driven team culture

Ready to lead one of Puerto Rico’s most exclusive hospitality destinations?
Submit your résumé and a short cover letter outlining your leadership style and alignment with luxury service values.

EQUAL OPPORTUNITY EMPLOYER

Royal Isabela is an equal opportunity employer committed to building a diverse and inclusive workforce. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic. We encourage applications from candidates of all backgrounds.