General Manager/Director of Operations
About the Role
We are seeking a hands-on, results-driven Director of Operations to lead retail sales performance, operational excellence, inventory management, and team development within a fast-paced retail environment. This leadership role will work closely with ownership and store leadership to improve profitability, streamline operations, enhance customer experience, and support future company growth.
This is not a desk-only position. The ideal candidate will be actively involved in daily operations, coaching teams, improving processes, and driving measurable business results.
Key Responsibilities
Sales Leadership
Drive monthly sales growth and profitability
Lead daily sales meetings and team coaching sessions
Monitor KPIs, sales metrics, and operational performance
Improve customer conversion rates and average ticket values
Develop and motivate a high-performing sales team
Establish accountability standards and performance expectations
Operations Management
Oversee inventory flow from receiving through merchandising and sales floor execution
Manage store organization, pricing, merchandising, and operational efficiency
Develop and improve systems and operational processes
Ensure inventory is processed, priced, and displayed efficiently
Maintain clean, organized, and customer-focused store operations
Team Leadership
Recruit, hire, train, coach, and develop employees
Conduct performance reviews and accountability discussions
Build a culture focused on teamwork, urgency, and execution
Manage staffing schedules and labor productivity
Lead by example while maintaining high operational standards
Customer Experience
Deliver exceptional customer service standards
Resolve escalated customer concerns professionally
Ensure a welcoming and positive store environment
Maintain strong customer satisfaction and retention
Qualifications
5+ years of retail management or operations leadership experience
Proven track record of driving sales growth and operational improvements
Experience leading, coaching, and developing teams
Strong inventory management and merchandising experience
Excellent leadership, communication, and organizational skills
Ability to make decisions quickly in a fast-paced environment
Hands-on leadership approach with strong problem-solving skills
Preferred Background:
Experience in one or more of the following industries is highly preferred:
Candidates with experience as a Store Manager, Operations Manager, General Manager, Sales Manager, or Retail Leader are encouraged to apply.
Compensation & Benefits
Competitive base salary
Performance-based bonus opportunities
Health benefits
Paid time off
Career advancement opportunities
Long-term growth potential within the organization