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Future Performance Coach Jobs in Oregon (NOW HIRING)

Hertz

Manager Trainee

Portland, OR

$20/hr

Build skills in team leadership, scheduling, and performance coaching * Prepare for future leadership roles through structured training * Learn how role contributes to/impacts the overall financial ...

Hertz

Manager Trainee

North Bend, OR · On-site

$17/hr

Build skills in team leadership, scheduling, and performance coaching * Prepare for future leadership roles through structured training * Learn how role contributes to/impacts the overall financial ...

Hertz

Manager Trainee

Hillsboro, OR

$19/hr

Build skills in team leadership, scheduling, and performance coaching * Prepare for future leadership roles through structured training * Learn how role contributes to/impacts the overall financial ...

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All JobsFuture Performance Coach JobsFuture Performance Coach Jobs in Oregon

Future Performance Coach information

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How much do future performance coach jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for future performance coach in Oregon is $29.59, according to ZipRecruiter salary data. Most workers in this role earn between $18.56 and $34.33 per hour, depending on experience, location, and employer.

What is a future performance coach?

A Future Performance Coach is a professional who helps individuals or organizations enhance their performance by focusing on long-term goals and future-oriented strategies. They use coaching techniques to identify strengths, set actionable objectives, and develop skills that prepare clients for upcoming challenges. These coaches often work in areas like business, sports, or personal development, aiming to build sustainable success. Their approach is proactive, encouraging clients to anticipate changes and adapt for continuous improvement.

What are the key skills and qualifications needed to thrive as a future performance coach?

To thrive as a Future Performance Coach, you need expertise in performance analysis, goal-setting, and personal development strategies, often supported by a background in coaching, psychology, or sports science. Familiarity with assessment tools, data analytics platforms, and coaching certifications such as ICF or EMCC is typically required. Strong interpersonal skills, motivational abilities, and adaptability help coaches build trust and inspire clients to achieve their potential. These skills are crucial for driving measurable improvement and helping individuals or teams navigate change in dynamic environments.

What are some common challenges faced by future performance coaches when working with clients to achieve long-term goals?

Future Performance Coaches often encounter challenges such as helping clients maintain motivation over extended periods, overcoming resistance to change, and adapting coaching strategies to diverse individual needs. Building trust and fostering open communication are crucial for addressing these challenges effectively. Coaches also need to stay current with performance trends and continuously refine their methods to provide meaningful support and measurable progress for clients.

What is the difference between Future Performance Coach vs Career Coach?

AspectFuture Performance CoachCareer Coach
CredentialsCertifications in coaching, performance psychologyCertifications in career counseling, coaching
Work EnvironmentWorkshops, one-on-one coaching, corporate settingsOne-on-one sessions, career centers, online platforms
Industry UsageFocuses on future potential and performance improvementFocuses on career transitions, job search, and career planning

While both roles involve coaching, a Future Performance Coach emphasizes enhancing future performance and potential, often in corporate or personal development contexts. A Career Coach primarily helps clients navigate career choices, transitions, and job searches. The key difference lies in their focus: future performance versus career development.

What are popular job titles related to Future Performance Coach jobs in Oregon?

For Future Performance Coach jobs in Oregon, the most frequently searched job titles are:

What job categories do people searching Future Performance Coach jobs in Oregon look for?

The top searched job categories for Future Performance Coach jobs in Oregon are:

What cities in Oregon are hiring for Future Performance Coach jobs?

Cities in Oregon with the most Future Performance Coach job openings:

Future Performance Coach jobs near you
Infographic showing various Future Performance Coach job openings in Oregon as of August 2026, with employment types broken down into 1% As Needed, 85% Full Time, 10% Part Time, and 4% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $61,538 per year, or $29.6 per hour.

Senior Manager, Customer Experience (CX) Operations & Performance

Portland, OR • On-site

The Contingent
See more jobs at The Contingentexternal

Full-time

Posted 24 days ago

Job description

Organization Description: 

The Contingent is a 501(c)(3) venture nonprofit that launches, scales, and supports initiatives designed to mobilize communities and empower leaders to create lasting social change. We believe communities already possess the relationships, assets, and leadership needed to solve complex challenges. Our role is to build the systems, partnerships, and innovations that help those solutions take root and grow.

Since our founding, we have worked alongside community leaders, people with lived experience, public agencies, businesses, faith communities, and nonprofit partners to strengthen support systems for children and families. We are committed to listening deeply, challenging assumptions, and designing solutions that are informed by the experiences and needs of the communities we serve.

Through initiatives such as Every Child and The Script, The Contingent mobilizes community members to take meaningful action on behalf of children and families, whether through fostering, volunteering, mentoring, advocacy, or community support. We combine innovation, partnership, and data-informed decision-making to build stronger communities and create opportunities for every child to thrive.

We ask hard questions. We embrace innovation. We build unlikely partnerships. And we work together to transform systems and communities for the common good.

To learn more about The Contingent and our initiatives, visit The Contingent.


Opportunity Summary:

Join The Contingent as our Senior Manager, Customer Experience (CX) Operations & Performance. In this key leadership role, you'll help shape the future of our Customer Experience function by driving operational excellence, performance, and continuous improvement. Partnering closely with the CX Senior Director and cross-functional leaders, you'll build scalable systems, optimize processes, leverage data-driven insights, and lead initiatives that enhance both customer outcomes and organizational impact. 

We're looking for a strategic, analytical leader who is passionate about creating exceptional experiences, developing high-performing teams, and turning vision into action. If you thrive on solving complex challenges, driving change, and building operational excellence in a mission-driven environment, we'd love to hear from you. 

Who You Are 

You are a strategic and analytical leader who thrives on turning insights into action. You bring experience in customer experience operations, workforce planning, performance management, quality assurance, and continuous improvement. You're comfortable using data to drive decisions, improve outcomes, and lead organizational changes. 

You excel at building scalable systems, streamlining processes, and creating accountability structures that enable teams to perform at their best. You are a collaborative partner who can influence across functions, navigate complexity, and successfully lead initiatives from concept through implementation.

Most importantly, you are passionate about developing people, enhancing customer experiences, and advancing mission-driven work that creates meaningful impact in the communities we serve.


Duties & Responsibilities: 

CX Operations + Performance 

  • Oversee CX operations across states, channels, teams, and programs. 

  • Monitor lead volume, engagement, queue health, response times, and productivity to achieve organizational goals. 

  • Partner with the Senior Director of CX to establish performance goals and achieve lead engagement targets. 

  • Identify performance gaps and implement corrective actions, including staffing, workload, and process adjustments. 

  • Reinforce accountability for customer outcomes, operational performance, and service excellence.

Workforce Management 

  • Lead workforce planning, forecasting, scheduling, and capacity management across teams and states. 

  • Monitor productivity and performance data to identify staffing needs and coaching opportunities. 

  • Reallocate resources to maintain queue health, service levels, and lead engagement goals. 

  • Identify capacity constraints and recommend staffing or workflow adjustments. 

  • Partner with managers to address performance gaps and improve workforce effectiveness. 

  • Develop forecasts using lead volume, staffing capacity, trends, and demand projections.

Team Leadership + Management 

  • Lead, coach, and develop a high-performing team through clear expectations and accountability. 

  • Provide ongoing feedback, performance management, recognition, and development opportunities. 

  • Establish performance standards focused on customer outcomes, productivity, and operational excellence. 

  • Conduct performance reviews and support employee engagement and growth. 

  • Support complex customer inquiries and provide guidance to CX team members. 

  • Foster innovation and continuous improvement across the team.

Analytics, Reporting + Insights 

  • Own operational reporting and dashboards to provide visibility into performance. 

  • Analyze trends in lead engagement, response times, productivity, customer satisfaction, and queue health. 

  • Translate data into actionable insights and recommendations. 

  • Identify and address performance risks at the state, team, and individual levels. 

  • Improve reporting consistency, data quality, and usability across CX systems. 

Process + Productivity Improvement 

  • Identify operational bottlenecks and root causes across people, processes, and technology. 

  • Implement process improvements that enhance productivity, scalability, and customer outcomes. 

  • Evaluate cross-functional workflows to reduce friction and improve performance. 

  • Partner with managers to optimize productivity and prioritize customer engagement. 

  • Leverage customer insights to improve CX strategies, processes, and digital responsiveness. 

  • Support organizational growth through scalable onboarding, training, and learning programs.

Launch + Program Execution 

  • Lead operational readiness for new programs, campaigns, initiatives, and state launches. 

  • Translate launch requirements into staffing, workflows, reporting, and training plans. 

  • Monitor post-launch performance and resolve operational issues. 

  • Partner cross-functionally to ensure successful implementation and sustained performance.

Leadership + Cross-Functional Partnership 

  • Serve as a strategic operational partner to CX leadership. 

  • Foster a culture of accountability, continuous improvement, and data-driven decision-making. 

  • Communicate priorities, risks, recommendations, and performance expectations across stakeholders. 

  • Represent The Contingent professionally and support high-priority customer needs as required.

Escalation Management 

  • Oversee the CX help desk and escalation process to ensure timely resolution. 

  • Monitor complex customer issues and coordinate resolution with internal and external partners. 

  • Identify recurring issues and recommend process improvements. 

  • Ensure clear ownership, documentation, and follow-through on escalated inquiries. 

This role may include a degree of variability in responsibilities and duties as deemed by their supervisor. The Contingent employees should be prepared for a dynamic work environment.


Education and Experience: 

  • Bachelor's degree in business, sales, customer service, or a related field. 

  • Equivalent relevant work experience may be substituted for the degree requirement. 

  • 3+ years of supervisory or people leadership experience required. 

  • 4-5 years of experience driving customer outcomes required. 

  • 6+ years of CX experience with 3-5 years in a leadership or management role focused on operational efficiency, CX strategy, and data analytics.


Knowledge, Skills, and Abilities:  

  • Excellent communicator with strong written, verbal, and public speaking skills who is experienced in engaging with diverse internal and external audiences. 

  • Effective manager with a focus on being self-directed and goal-oriented, proactively collaborating externally and internally. 

  • Excellent organizational skills including attention to detail and multitasking skills. 

  • Experience in navigating CX and CRM management tools (Microsoft Dynamics 365, Salesforce, Freshdesk, etc.). 

  • Proficient in Microsoft Office applications (Word, Excel, PowerPoint, Outlook), experience with SharePoint and Microsoft Teams. 

  • Proficiency in Asana or other tasks and project management software is preferred. 

  • Comfortable working in a dynamic and rapidly changing environment; able to navigate and resolve ambiguity. 

  • Comfortable using data to drive decisions and outcomes. 

  • Experience in successfully working with a diverse group of cultures and socio-economic backgrounds, using multi-cultural intelligence, intentional listening, appreciation, and respect. 

  • Experience supporting teams of entry-level professionals and coaching rising leaders in their development.


Personal Qualifications:  

  • Commitment to the mission of The Contingent, including Every Child, and The Script.       

  • Relates well and works effectively with diverse groups of stakeholders who represent the range of ethnic, cultural, and socio-economic backgrounds. 

  • Ability to articulate a position on the importance of diverse community organizations (including faith communities, political organizations, businesses) engaging vulnerable children, youth, and families. 

...

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