Funeral Service Director Jobs (NOW HIRING)

Milestone Funeral Partners is a growth-oriented company that partners with and operates funeral homes, cemeteries, and crematories across multiple states. We are committed to preserving the legacy of each location while providing the support, systems, and resources needed to deliver exceptional service to families and communities.

Our teams are deeply rooted in the communities they serve, and we take pride in supporting compassionate professionals who are dedicated to honoring lives with care, respect, and professionalism.

We are always looking to connect with Licensed Funeral Directors in the Southwest New York, Amherst, Buffalo and Orchard Park area who are passionate about serving families and contributing to a high-quality, team-oriented environment.

This is a posting for current and future opportunities across our locations. As a Funeral Director with Milestone, you will be responsible for supporting families through all aspects of funeral arrangements, services, and care, while upholding the highest standards of professionalism and compassion.

Minimum Qualifications:

• Valid Funeral Director license as required by state regulations, or ability to be fully licensed within 6 months of employment commencement.
• High school diploma or equivalent; completion of a mortuary science program is preferred.
• Demonstrated experience in funeral service or related field.
• Strong knowledge of funeral service laws, regulations, and ethical standards.
• Excellent communication and interpersonal skills.

Preferred Qualifications:

• Associate’s or Bachelor’s degree in Mortuary Science or related discipline.
• Experience with grief counseling or bereavement support.
• Familiarity with diverse cultural and religious funeral practices.
• Proficiency in funeral home management software.
• CPR and first aid certification.

Responsibilities:

• Consult with families to understand their needs and preferences for funeral services.
• Arrange and coordinate all logistical aspects of funerals, including transportation, embalming, and service scheduling.
• Prepare and file necessary legal documents such as death certificates and permits.
• Oversee the preparation and presentation of the deceased, ensuring respectful and appropriate care.
• Collaborate with cemeteries, crematories, clergy, and other service providers to facilitate seamless funeral services.
• Manage funeral home facilities and ensure compliance with health and safety regulations.
• Provide emotional support and guidance to grieving families throughout the funeral process.
• Maintain accurate records and manage administrative duties related to funeral arrangements.

Physical Requirements:

• Ability to remain physically present and engaged for extended periods during services and visitations, which may involve standing, walking, or use of a mobility aid.
• Ability to transport, move, or assist with handling objects weighing up to 75 pounds (e.g., caskets, equipment, floral arrangements) individually and up to 250 pounds in tandem, with or without reasonable accommodation.
• Capacity to perform physical movements such as bending, kneeling, reaching, or positioning, as required for funeral service preparation, with or without assistance or adaptive tools.
• Sufficient manual dexterity to handle paperwork, operate standard office and mortuary equipment, and perform related tasks.
• Visual and auditory ability to interact professionally with families, team members, and members of the public, with or without assistive devices.
• Willingness to work in a variety of indoor and outdoor settings, potentially during evenings, weekends, and holidays.
• Reasonable accommodations will be made for qualified individuals with disabilities, in accordance with applicable law.

Skills:

The role requires strong interpersonal skills to sensitively communicate with grieving families and provide compassionate support. Organizational skills are essential for managing multiple funeral arrangements simultaneously and ensuring all legal and logistical details are handled accurately. Knowledge of mortuary science and funeral regulations is applied daily to maintain compliance and uphold professional standards. Technical skills, including the use of funeral home management software, facilitate efficient scheduling and record-keeping. Additionally, cultural competence and emotional intelligence enable the Funeral Director to honor diverse traditions and provide meaningful, personalized services.