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Funeral Customer Service Jobs (NOW HIRING)

Service Corporation International

$18/hr

This role provides exemplary customer service in all areas of helping client families following the ... The Specialist works closely with funeral directors and location managers to ensure all ...

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How much do funeral customer service jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for funeral customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a funeral customer service representative?

Funeral Customer Service representatives are professionals who assist families and individuals during the funeral planning process. They provide information about funeral services, help coordinate arrangements, answer questions, and offer compassionate support during a difficult time. Their responsibilities may include handling paperwork, scheduling services, and ensuring that all details are managed with care and sensitivity. These representatives act as a liaison between clients and funeral directors, ensuring that each family's wishes are respected and fulfilled.

What are the key skills and qualifications needed to thrive as a funeral customer service representative?

To thrive as a Funeral Customer Service representative, you need strong interpersonal skills, attention to detail, and knowledge of funeral service protocols, often supported by experience in customer service or a related field. Familiarity with funeral home management systems, scheduling software, and basic office equipment is typically required. Compassion, patience, and excellent communication are crucial soft skills for supporting grieving families and coordinating with diverse stakeholders. These skills ensure sensitive, efficient, and respectful service during emotionally challenging times.

What types of emotional challenges do funeral customer service professionals commonly encounter, and how can they be managed on the job?

Funeral Customer Service professionals often work with grieving families, which can be emotionally demanding. It’s common to encounter sadness, anger, or confusion from clients, requiring patience, empathy, and strong interpersonal skills. Many find it helpful to set professional boundaries and use support resources, such as counseling or peer discussions, to manage compassion fatigue. Team collaboration and regular debriefings can also provide valuable emotional support and help maintain personal well-being.

What is the difference between Funeral Customer Service vs Funeral Administrative Assistant?

AspectFuneral Customer ServiceFuneral Administrative Assistant
CredentialsHigh school diploma; customer service experienceHigh school diploma; administrative skills
Work EnvironmentFuneral homes, direct client interactionOffice setting, clerical tasks
Employer & Industry UsageFuneral homes, mortuary servicesFuneral homes, administrative departments
Common Search & ComparisonCustomer service roles in funeral industryAdministrative roles in funeral industry

Funeral Customer Service focuses on assisting families, providing emotional support, and managing client interactions. In contrast, Funeral Administrative Assistants handle clerical tasks, scheduling, and record-keeping. Both roles are essential in funeral homes but differ mainly in daily responsibilities and skill sets.

How to become a funeral customer service representative?

To become a funeral customer service representative, candidates typically need a high school diploma or equivalent and strong communication skills. Experience in customer service or administrative roles is beneficial, and familiarity with funeral service procedures can be helpful. Some employers may require knowledge of funeral industry software or certifications in grief counseling or customer service.
More about Funeral Customer Service jobs

What cities are hiring for Funeral Customer Service jobs?

Cities with the most Funeral Customer Service job openings:

What states have the most Funeral Customer Service jobs?

States with the most job openings for Funeral Customer Service jobs include:

What job categories do people searching Funeral Customer Service jobs look for?

The top searched job categories for Funeral Customer Service jobs are:

Funeral Customer Service jobs near you
Infographic showing various Funeral Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Funeral Service Assistant

Service Corporation International

Hanover, MA • On-site

$20/hr

Full-time

Posted yesterday

New

Service Corporation International rating

6.6

Company rating: 6.6 out of 10

Based on 96 frontline employees who took The Breakroom Quiz

5th of 9 rated funeral services

Job description

Our associates celebrate lives. We celebrate our associates.

Provides clerical and administrative assistance supporting funeral operations. Other general duties include meeting the general public, answering questions and providing information on funeral and cremation information and other related topics, answering phones courteously and in a polite manner, assisting on funeral, memorial and other services or ceremonies as requested by funeral home clients and management. Attendance at monthly staff meeting is expected.
The Funeral Services Assistant duties must be performed consistent with company mission and values and adherence to company policies and procedures.

Job Responsibilities

  • Prepares for services to include delivering and setting up floral arrangements, chairs, caskets, urns, photos and other personal keepsakes or mementos of client families; ensures proper care and storage of any of these items

  • Prepares documents related to services, cremations, maintenance, as directed by management

  • Assists with respectful preparation of remains of deceased, including dressing and lifting deceased, or operation of crematory, as permitted by law and in keeping with company regulations

  • Performs office duties such as answering phones and operating fax machine, computer, multiline phone system, debit card machine, typewriter, postage meter and scale and stereo/video system.

  • Run errands such as for floral delivery, picking up of supplies, documents, etc

  • Serves as an usher and may park cars or perform any transportation requirements.

  • Drives Funeral Home vehicles for services and picking up families

  • Ensures refreshments are available (where allowed by law)

  • Assist with visitations, memorial and funeral services which may include; visitation and chapel set up, dressing and casketing remains, delivering family items and flowers.

  • Prepares documents related to services, cremations, maintenance etc.,

  • Greets and receives client families and / or other persons entering the office for information and assistance

  • Accommodates the needs of the family during a service and/or visitation

  • May wash and clean funeral home vehicles and other client vehicles as required from time to time

Minimum Requirements

Education

  • High school diploma or equivalent 

Experience

  • Previous customer service and/or sales experience preferred

  • Proficient with MS Office suite and databases preferred; ability and willingness to learn required

Certification/Licenses

  • Valid state driver’s license with an acceptable driving record required

Knowledge, Skills and Abilities:

  • High level of compassion and integrity

  • Clear and concise verbal and written communication skills

  • Professional behaviors and team player

Compensation

$20.00 Hourly

Postal Code: 02339Category (Portal Searching): OperationsJob Location: US-MA - Hanover

Company Description

We are proud to be North America's leading provider of funeral, cremation and cemetery services.

Our nearly 25,000 associates are driven by our guiding purpose to compassionately support families during their most difficult times, celebrate the significance of life and preserve memories that transcend generations.

We’ve created a culture of Service Excellence to our families and to each other. It’s the reason more than 600,000 families turn to us each year to care for their loved ones.

What Service Corporation International employees say

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