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Funeral Customer Service Jobs in Iowa (NOW HIRING)

Ziegler Inc

Customer Service Engineer

Des Moines, IA · On-site

$82K - $102K/yr

Customer Service Engineer Ziegler CAT has an opening for a Customer Service Engineer in the OEM ... Paid Parental Leave & Funeral Leave * Fitness membership discount * Education Assistance At Ziegler ...

Ziegler CAT

Customer Service Engineer

Des Moines, IA · On-site

$82K - $102K/yr

Ziegler CAT has an opening for a Customer Service Engineer in the OEM division. This key position ... Paid Parental Leave & Funeral Leave * Fitness membership discount * Education Assistance At Ziegler ...

Ziegler Cat

Customer Service Engineer

Des Moines, IA · On-site

$82K - $102K/yr

Ziegler CAT has an opening for a Customer Service Engineer in the OEM division. This key position ... Paid Parental Leave & Funeral Leave * Fitness membership discount * Education Assistance At Ziegler ...

Cedar Memorial

Family Service Counselor

Cedar Rapids, IA · On-site

Description Cedar Memorial Park Cemetery and Funeral Homes, Cedar Rapids, Iowa, has a new full-time ... Contacts and develops customer service relationships. Submits identified opportunities promptly and ...

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Funeral Customer Service information

What is a funeral customer service representative?

Funeral Customer Service representatives are professionals who assist families and individuals during the funeral planning process. They provide information about funeral services, help coordinate arrangements, answer questions, and offer compassionate support during a difficult time. Their responsibilities may include handling paperwork, scheduling services, and ensuring that all details are managed with care and sensitivity. These representatives act as a liaison between clients and funeral directors, ensuring that each family's wishes are respected and fulfilled.

What are the key skills and qualifications needed to thrive as a funeral customer service representative?

To thrive as a Funeral Customer Service representative, you need strong interpersonal skills, attention to detail, and knowledge of funeral service protocols, often supported by experience in customer service or a related field. Familiarity with funeral home management systems, scheduling software, and basic office equipment is typically required. Compassion, patience, and excellent communication are crucial soft skills for supporting grieving families and coordinating with diverse stakeholders. These skills ensure sensitive, efficient, and respectful service during emotionally challenging times.

What types of emotional challenges do funeral customer service professionals commonly encounter, and how can they be managed on the job?

Funeral Customer Service professionals often work with grieving families, which can be emotionally demanding. It’s common to encounter sadness, anger, or confusion from clients, requiring patience, empathy, and strong interpersonal skills. Many find it helpful to set professional boundaries and use support resources, such as counseling or peer discussions, to manage compassion fatigue. Team collaboration and regular debriefings can also provide valuable emotional support and help maintain personal well-being.

What is the difference between Funeral Customer Service vs Funeral Administrative Assistant?

AspectFuneral Customer ServiceFuneral Administrative Assistant
CredentialsHigh school diploma; customer service experienceHigh school diploma; administrative skills
Work EnvironmentFuneral homes, direct client interactionOffice setting, clerical tasks
Employer & Industry UsageFuneral homes, mortuary servicesFuneral homes, administrative departments
Common Search & ComparisonCustomer service roles in funeral industryAdministrative roles in funeral industry

Funeral Customer Service focuses on assisting families, providing emotional support, and managing client interactions. In contrast, Funeral Administrative Assistants handle clerical tasks, scheduling, and record-keeping. Both roles are essential in funeral homes but differ mainly in daily responsibilities and skill sets.

How to become a funeral customer service representative?

To become a funeral customer service representative, candidates typically need a high school diploma or equivalent and strong communication skills. Experience in customer service or administrative roles is beneficial, and familiarity with funeral service procedures can be helpful. Some employers may require knowledge of funeral industry software or certifications in grief counseling or customer service.

What are popular job titles related to Funeral Customer Service jobs in Iowa?

For Funeral Customer Service jobs in Iowa, the most frequently searched job titles are:

What job categories do people searching Funeral Customer Service jobs in Iowa look for?

The top searched job categories for Funeral Customer Service jobs in Iowa are:

Funeral Customer Service jobs near you
Infographic showing various Funeral Customer Service job openings in Iowa as of August 2026, with employment types broken down into 87% Full Time, and 13% Part Time. Highlights an 100% In-person job distribution.

Customer Service Engineer

Ziegler Inc

Des Moines, IA • On-site

$82K - $102K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 14 days ago

Job description

Customer Service Engineer

Ziegler CAT has an opening for a Customer Service Engineer in the OEM division. This key position will provide engineering support to OEM customers and Ziegler Power Systems Sales Personnel. This is a fast paced position with a broad scope of responsibility and autonomy while you work with customers to design CAT engines into their chassis. This process requires initiative and creativity as you work directly with our customers engineering team to make every installation a success.

Responsibilities:
  • Partners and collaborates with customer to define total requirements
  • Works directly with the customer's engineering personnel to analyze their power systems needs and assists them in finding the most efficient product solution
  • Compiles technical data required for our customers to make informed decisions on whether to purchase our engines or not
  • Participates in technical sales calls and presentations
  • Acts as key negotiator on all commercial aspects of assigned accounts
  • Develops or packages 3D drawing packages of the engine and related components recommended for each customer
  • Leads field support to OEM customers to assist with the integration of our engine
  • Completes field audits and testing of installed engine installations in OEM equipment
  • Manages customer engine inventory, forecasts and engine orders
  • Documents the engine and component specifications required by individual customers
  • Monitors and manages Accounts Payable and Receivable to ensure they are current
Qualifications:
  • Bachelor's Degree required
  • 4+ years of Engineering experience required
  • Strong electrical engineering knowledge and mechanical aptitude required
  • Electrical Power, Electrician, Generator or Reciprocating Engine experience strongly preferred
  • Acceptable driving record and valid driver's license required
  • Strong customer service and communication skills
  • Strong PC knowledge with MS Office experience
  • Personal Characteristics: Customer Focus, Problem Solving, Attention to Detail, Sociability, Achievement Orientation
Travel:
  • Up to 25% travel
Minimum Physical Requirements:
  • Standing, walking, using hands, talking, hearing
  • Working Conditions may be indoor and/or outdoor. Noise level may be moderate at times.

This job description is intended to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Ziegler Inc. will reasonably accommodate the known disabilities of qualified disabled individuals.

SEE YOURSELF AT ZIEGLER

Founded in 1914, Ziegler is a third-generation, family-owned CAT dealer with over 2400 employees across 30+ locations in Minnesota, Iowa and northern Missouri. Since day one Ziegler has had the same philosophy- if the customer is successful- then Ziegler will be successful. That is why Ziegler is committed to providing employees with the best possible work environment and the right tools for career development. This means great benefits, work/life balance, and ongoing professional development and training. Fulfill your calling by starting a career with Ziegler today!

The pay range for this position is

$82,300.00 to $102,900.00

Starting wage is dependent on skills, experience, education and location. Pay range may vary by 10% depending upon the applicant's location. Along with competitive pay, full time positions are benefits eligible which includes:

  • Health, Dental, Vision and Life Insurance
  • 15 days of PTO your first year, accrual starts day 1
  • 9 paid holidays
  • 401(k) plan with company contribution and match
  • HSA (Health Savings Account), Ziegler contributes up to $1000 tax-free each year
  • Short-Term and Long-Term Disability Insurance, FSA & EAP
  • Paid Parental Leave & Funeral Leave
  • Fitness membership discount
  • Education Assistance

At Ziegler Inc. we're committed to equal opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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