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Funeral Customer Service Jobs (NOW HIRING)

Milestone Funeral Partner

Funeral Apprentice

Rome, NY · On-site

$45K - $55K/yr

Milestone Funeral Partners is seeking a compassionate, service-driven Funeral Director Apprentice ... customer service and guidance * Assist with respectful care and preparation of the deceased ...

Milestone Funeral Partner

Funeral Attendant

Westbrook, ME · On-site

$20 - $25/hr

Prior experience in funeral service, healthcare, or customer service preferred but not required * Valid driver's license with satisfactory driving record * Strong communication and interpersonal ...

Milestone Funeral Partner

Funeral Apprentice

Elmira, NY · On-site

$45K - $55K/yr

Milestone Funeral Partners is seeking a compassionate, service-driven Funeral Director Apprentice ... customer service and guidance * Assist with respectful care and preparation of the deceased ...

Milestone Funeral Partner

Funeral Attendant

Barre, VT · On-site

$20 - $25/hr

Prior experience in funeral service, healthcare, or customer service preferred but not required * Valid driver's license with satisfactory driving record * Strong communication and interpersonal ...

Milestone Funeral Partner

Funeral Attendant

Tilton, NH · On-site

$20 - $25/hr

Prior experience in funeral service, healthcare, or customer service preferred but not required * Valid driver's license with satisfactory driving record * Strong communication and interpersonal ...

Milestone Funeral Partner

Funeral Attendant

Plymouth, NH · On-site

$20 - $25/hr

Prior experience in funeral service, healthcare, or customer service preferred but not required * Valid driver's license with satisfactory driving record * Strong communication and interpersonal ...

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Funeral Customer Service information

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How much do funeral customer service jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for funeral customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a funeral customer service representative?

Funeral Customer Service representatives are professionals who assist families and individuals during the funeral planning process. They provide information about funeral services, help coordinate arrangements, answer questions, and offer compassionate support during a difficult time. Their responsibilities may include handling paperwork, scheduling services, and ensuring that all details are managed with care and sensitivity. These representatives act as a liaison between clients and funeral directors, ensuring that each family's wishes are respected and fulfilled.

What are the key skills and qualifications needed to thrive as a funeral customer service representative?

To thrive as a Funeral Customer Service representative, you need strong interpersonal skills, attention to detail, and knowledge of funeral service protocols, often supported by experience in customer service or a related field. Familiarity with funeral home management systems, scheduling software, and basic office equipment is typically required. Compassion, patience, and excellent communication are crucial soft skills for supporting grieving families and coordinating with diverse stakeholders. These skills ensure sensitive, efficient, and respectful service during emotionally challenging times.

What types of emotional challenges do funeral customer service professionals commonly encounter, and how can they be managed on the job?

Funeral Customer Service professionals often work with grieving families, which can be emotionally demanding. It’s common to encounter sadness, anger, or confusion from clients, requiring patience, empathy, and strong interpersonal skills. Many find it helpful to set professional boundaries and use support resources, such as counseling or peer discussions, to manage compassion fatigue. Team collaboration and regular debriefings can also provide valuable emotional support and help maintain personal well-being.

What is the difference between Funeral Customer Service vs Funeral Administrative Assistant?

AspectFuneral Customer ServiceFuneral Administrative Assistant
CredentialsHigh school diploma; customer service experienceHigh school diploma; administrative skills
Work EnvironmentFuneral homes, direct client interactionOffice setting, clerical tasks
Employer & Industry UsageFuneral homes, mortuary servicesFuneral homes, administrative departments
Common Search & ComparisonCustomer service roles in funeral industryAdministrative roles in funeral industry

Funeral Customer Service focuses on assisting families, providing emotional support, and managing client interactions. In contrast, Funeral Administrative Assistants handle clerical tasks, scheduling, and record-keeping. Both roles are essential in funeral homes but differ mainly in daily responsibilities and skill sets.

How to become a funeral customer service representative?

To become a funeral customer service representative, candidates typically need a high school diploma or equivalent and strong communication skills. Experience in customer service or administrative roles is beneficial, and familiarity with funeral service procedures can be helpful. Some employers may require knowledge of funeral industry software or certifications in grief counseling or customer service.
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What cities are hiring for Funeral Customer Service jobs?

Cities with the most Funeral Customer Service job openings:

What states have the most Funeral Customer Service jobs?

States with the most job openings for Funeral Customer Service jobs include:

What job categories do people searching Funeral Customer Service jobs look for?

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Funeral Customer Service jobs near you
Infographic showing various Funeral Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Funeral Service Assistant- William Slater II Funeral Service

Landmark Funeral Group

Pittsburgh, PA • On-site

Part-time

Posted 14 days ago

Job description


Landmark is a trusted provider of compassionate, professional funeral and memorial services. Families rely on us during their most difficult moments, and we take pride in delivering care with dignity, respect, and precision.

As part of the Landmark Funeral Group, this position supports our operating partner, William Slater II Funeral Service, where this role will be based and contribute day-to-day.

Every role at William Slater II Funeral Service supports our mission of serving families with excellence. Our team members understand that the details matter—from the way we greet a guest to the way we prepare a service space. We value compassion, professionalism, reliability, and a calm presence.
The Opportunity
The Funeral Service Assistant plays an important role in supporting funeral and memorial services and ensuring families and guests experience a seamless, respectful environment. 

This is a part-time, service-focused position ideal for someone who is dependable, composed, and committed to caring for families during meaningful and emotional moments. The Funeral Service Assistant works closely with Funeral Directors and location leadership to ensure services are executed with dignity, organization, and attention to detail. 
What You’ll Do

  • Welcome and assist families and guests with warmth, professionalism, and empathy during visitations, services, and memorial gatherings. 

  • Prepare service areas prior to services, including arranging seating, placing floral tributes, organizing memorial materials, and ensuring spaces are clean and presentable. 

  • Support Funeral Directors during services by assisting with processional coordination, guest guidance, and special family requests. 

  • Escort and assist families during cemetery services as needed, ensuring a smooth and respectful transition. 

  • Maintain the overall appearance and readiness of the funeral home, chapels, reception areas, and public spaces. 

  • Assist with light administrative and operational tasks, including answering phones, organizing materials, and supporting daily funeral home operations. 

  • Demonstrate professionalism, discretion, and respect for cultural, religious, and personal traditions at all times. 

What You Bring

  • Prior customer service or hospitality experience preferred. 

  • Professional demeanor and appearance required. 

  • Strong organizational skills and attention to detail. 

  • Ability to communicate compassionately and respectfully. 

  • Flexible availability, including evenings and weekends. 

  • Valid driver’s license with acceptable driving record (if driving is required). 

Why Join Us
  • Be part of a mission-driven organization that values people and community
  • Collaborative, supportive team environment
  • Meaningful work that supports families and local communities

Landmark is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of any characteristic protected by applicable federal, state, or local law. Our goal is to support all team members recruited or employed here.

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