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Funeral Customer Service Jobs (NOW HIRING)

Milestone Funeral Partner

Funeral Attendant

Westbrook, ME · On-site

$20 - $25/hr

Prior experience in funeral service, healthcare, or customer service preferred but not required. * Availability to work flexible schedules, including evenings, weekends, holidays, and on-call shifts.

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Serenity Funeral Home

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Managing Funeral Director

Mobile, AL · On-site

$75K - $105K/yr

Excellent customer service skills with a compassionate approach to bereavement support ... Licensed Funeral Director (Alabama or ability to reciprocate) * 5+ years of funeral service ...

Cotton Funeral

Funeral Director

Orange, NJ · On-site

Various locations Provides customer service in all areas of funeral arrangements, cremation ceremonies and interment to assist families following the loss of a loved one. Implements choices made by ...

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Funeral Customer Service information

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How much do funeral customer service jobs pay per hour?

As of Jul 6, 2026, the average hourly pay for funeral customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Funeral Customer Service vs Funeral Administrative Assistant?

AspectFuneral Customer ServiceFuneral Administrative Assistant
CredentialsHigh school diploma; customer service experienceHigh school diploma; administrative skills
Work EnvironmentFuneral homes, direct client interactionOffice setting, clerical tasks
Employer & Industry UsageFuneral homes, mortuary servicesFuneral homes, administrative departments
Common Search & ComparisonCustomer service roles in funeral industryAdministrative roles in funeral industry

Funeral Customer Service focuses on assisting families, providing emotional support, and managing client interactions. In contrast, Funeral Administrative Assistants handle clerical tasks, scheduling, and record-keeping. Both roles are essential in funeral homes but differ mainly in daily responsibilities and skill sets.

How to start working in funeral services?

To start working in funeral services as a funeral customer service representative, you typically need a high school diploma or equivalent, strong communication skills, and compassion. Relevant experience in customer service or healthcare can be beneficial, and some employers may require certification or training in funeral service practices. Entry-level roles often involve assisting families, coordinating arrangements, and managing administrative tasks.

What types of emotional challenges do Funeral Customer Service professionals commonly encounter, and how can they be managed on the job?

Funeral Customer Service professionals often work with grieving families, which can be emotionally demanding. It’s common to encounter sadness, anger, or confusion from clients, requiring patience, empathy, and strong interpersonal skills. Many find it helpful to set professional boundaries and use support resources, such as counseling or peer discussions, to manage compassion fatigue. Team collaboration and regular debriefings can also provide valuable emotional support and help maintain personal well-being.

What are Funeral Customer Service representatives?

Funeral Customer Service representatives are professionals who assist families and individuals during the funeral planning process. They provide information about funeral services, help coordinate arrangements, answer questions, and offer compassionate support during a difficult time. Their responsibilities may include handling paperwork, scheduling services, and ensuring that all details are managed with care and sensitivity. These representatives act as a liaison between clients and funeral directors, ensuring that each family's wishes are respected and fulfilled.

What is the highest paying job in the funeral industry?

In the funeral industry, funeral home directors or managers typically earn the highest salaries, often exceeding $70,000 annually, depending on experience and location. These roles require management skills, funeral service education, and certification, and they oversee operations, staff, and client services.

How to become a funeral concierge?

To become a funeral concierge, candidates typically need strong customer service skills, empathy, and knowledge of funeral services. Relevant experience in hospitality or administrative roles can be beneficial, and some employers may require certification in grief counseling or funeral service practices. Good communication skills and professionalism are essential in this role.

What are the key skills and qualifications needed to thrive as a Funeral Customer Service representative, and why are they important?

To thrive as a Funeral Customer Service representative, you need strong interpersonal skills, attention to detail, and knowledge of funeral service protocols, often supported by experience in customer service or a related field. Familiarity with funeral home management systems, scheduling software, and basic office equipment is typically required. Compassion, patience, and excellent communication are crucial soft skills for supporting grieving families and coordinating with diverse stakeholders. These skills ensure sensitive, efficient, and respectful service during emotionally challenging times.

How much do funeral assistants get paid?

Funeral assistants typically earn between $25,000 and $40,000 annually, depending on experience, location, and employer. Entry-level positions may start lower, while experienced assistants or those with specialized skills can earn higher wages. Compensation often includes benefits such as health insurance and paid time off.
More about Funeral Customer Service jobs
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What states have the most Funeral Customer Service jobs? States with the most job openings for Funeral Customer Service jobs include:
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Funeral Customer Service jobs near you

Part Time Funeral Service Associate

Catholic Cemeteries and Funeral Homes

Mesa, AZ • On-site

Part-time

Posted 17 days ago

Job description

Job Type
Part-time
Description
Queen of Heaven Catholic Cemetery and Funeral Home is seeking part-time Funeral Associates to assist with its funeral ministry at our funeral home in Mesa, AZ. This individual will assist funeral directors on services; drive company vehicles for service-related tasks, including transportation of family in a limousine, transporting flowers, work receptions and transferring deceased from place of death.
Requirements
Must be at least 21 years of age and possess a valid Arizona driver's license; have an insurable driving record and be insurable under the Diocesan insurance provider; must be able to adhere to our professional dress code policy and work flexible hours; possess excellent communication skills and have no lifting restrictions. Previous experience in a Funeral Home setting highly desirable.
Minimum Qualifications: High school education or equivalent; two years customer service experience; experience in a Funeral Home setting is highly desirable; ability to be on call to work evening hours and Saturdays is a must; bilingual (English/Spanish) a plus; a practicing Catholic in good standing is preferred; must be familiar with and be able to subscribe to Catholic principles and teachings.
***Ability to be on call to work evening hours and Saturdays is a must.

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