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Funeral Customer Service Jobs (NOW HIRING)

Milestone Funeral Partner

Funeral Apprentice

Rome, NY · On-site

$45K - $55K/yr

Milestone Funeral Partners is seeking a compassionate, service-driven Funeral Director Apprentice ... customer service and guidance * Assist with respectful care and preparation of the deceased ...

Milestone Funeral Partner

Funeral Apprentice

Elmira, NY · On-site

$45K - $55K/yr

Milestone Funeral Partners is seeking a compassionate, service-driven Funeral Director Apprentice ... customer service and guidance * Assist with respectful care and preparation of the deceased ...

Milestone Funeral Partner

Funeral Attendant

Westbrook, ME · On-site

$20 - $25/hr

Prior experience in funeral service, healthcare, or customer service preferred but not required * Valid driver's license with satisfactory driving record * Strong communication and interpersonal ...

Milestone Funeral Partner

Funeral Attendant

Barre, VT · On-site

$20 - $25/hr

Prior experience in funeral service, healthcare, or customer service preferred but not required * Valid driver's license with satisfactory driving record * Strong communication and interpersonal ...

Milestone Funeral Partner

Funeral Attendant

Tilton, NH · On-site

$20 - $25/hr

Prior experience in funeral service, healthcare, or customer service preferred but not required * Valid driver's license with satisfactory driving record * Strong communication and interpersonal ...

Milestone Funeral Partner

Funeral Attendant

Plymouth, NH · On-site

$20 - $25/hr

Prior experience in funeral service, healthcare, or customer service preferred but not required * Valid driver's license with satisfactory driving record * Strong communication and interpersonal ...

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Funeral Customer Service information

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How much do funeral customer service jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for funeral customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a funeral customer service representative?

Funeral Customer Service representatives are professionals who assist families and individuals during the funeral planning process. They provide information about funeral services, help coordinate arrangements, answer questions, and offer compassionate support during a difficult time. Their responsibilities may include handling paperwork, scheduling services, and ensuring that all details are managed with care and sensitivity. These representatives act as a liaison between clients and funeral directors, ensuring that each family's wishes are respected and fulfilled.

What are the key skills and qualifications needed to thrive as a funeral customer service representative?

To thrive as a Funeral Customer Service representative, you need strong interpersonal skills, attention to detail, and knowledge of funeral service protocols, often supported by experience in customer service or a related field. Familiarity with funeral home management systems, scheduling software, and basic office equipment is typically required. Compassion, patience, and excellent communication are crucial soft skills for supporting grieving families and coordinating with diverse stakeholders. These skills ensure sensitive, efficient, and respectful service during emotionally challenging times.

What types of emotional challenges do funeral customer service professionals commonly encounter, and how can they be managed on the job?

Funeral Customer Service professionals often work with grieving families, which can be emotionally demanding. It’s common to encounter sadness, anger, or confusion from clients, requiring patience, empathy, and strong interpersonal skills. Many find it helpful to set professional boundaries and use support resources, such as counseling or peer discussions, to manage compassion fatigue. Team collaboration and regular debriefings can also provide valuable emotional support and help maintain personal well-being.

What is the difference between Funeral Customer Service vs Funeral Administrative Assistant?

AspectFuneral Customer ServiceFuneral Administrative Assistant
CredentialsHigh school diploma; customer service experienceHigh school diploma; administrative skills
Work EnvironmentFuneral homes, direct client interactionOffice setting, clerical tasks
Employer & Industry UsageFuneral homes, mortuary servicesFuneral homes, administrative departments
Common Search & ComparisonCustomer service roles in funeral industryAdministrative roles in funeral industry

Funeral Customer Service focuses on assisting families, providing emotional support, and managing client interactions. In contrast, Funeral Administrative Assistants handle clerical tasks, scheduling, and record-keeping. Both roles are essential in funeral homes but differ mainly in daily responsibilities and skill sets.

How to become a funeral customer service representative?

To become a funeral customer service representative, candidates typically need a high school diploma or equivalent and strong communication skills. Experience in customer service or administrative roles is beneficial, and familiarity with funeral service procedures can be helpful. Some employers may require knowledge of funeral industry software or certifications in grief counseling or customer service.
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Cities with the most Funeral Customer Service job openings:

What states have the most Funeral Customer Service jobs?

States with the most job openings for Funeral Customer Service jobs include:

What are popular job titles related to Funeral Customer Service jobs?

For Funeral Customer Service jobs, the most frequently searched job titles are:

Funeral Customer Service jobs near you
Infographic showing various Funeral Customer Service job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Funeral Apprentice

Rochester, NH • On-site

Milestone Funeral Partner
See more jobs at Milestone Funeral Partnerexternal

$17 - $23/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 8 days ago

Key responsibilities

  • Support licensed funeral directors in coordinating and conducting funeral and memorial services.

  • Assist families throughout the arrangement process by providing compassionate customer service and guidance.

  • Assist with respectful care and preparation of the deceased, including identification verification, dressing, cosmetology, and preparation of cremated remains.

Job description

Milestone Funeral Partners is seeking a compassionate, service-driven Funeral Director Apprentice to join our growing team at R.M. Edgerly & Son Funeral Home in Rochester, NH. This entry-level opportunity is designed for recent mortuary science graduates and apprentices who are ready to build their careers through meaningful, hands-on experience with one of the Northeast’s leading funeral service organizations.

Why Join Milestone?

When you join Milestone, you're becoming part of a team that is deeply connected to the communities we serve. Every day, your work helps families navigate some of life's most difficult moments with compassion, dignity, and exceptional care. We value your expertise, invest in your growth, and help you build a career with purpose.

About the Role

As a Funeral Director Apprentice, you will work under the guidance of experienced funeral professionals to gain valuable experience across every aspect of the profession. From meeting with families and coordinating arrangements to assisting during visitations, funerals, memorials, and daily funeral home operations, you'll develop the knowledge, skills, and confidence needed to build a successful career as a licensed Funeral Director.

Evening, weekend, holiday, and on-call availability is required.

What You'll Do

  • Support licensed funeral directors in coordinating and conducting funeral and memorial services with professionalism, care, and attention to detail
  • Assist families throughout the arrangement process by providing compassionate customer service and guidance
  • Assist with respectful care and preparation of the deceased, including identification verification, dressing, cosmetology, and preparation of cremated remains
  • Prepare and complete required documentation, contracts, permits, and online records accurately and in compliance with applicable regulations
  • Assist with funeral service logistics, including vehicle operation, parking coordination, ushering, setup and breakdown, cemetery services, and transportation of flowers, keepsakes, and personal items
  • Support cremation and burial arrangements while ensuring all authorizations and required documentation are completed
  • Maintain compliance with all applicable professional, state, and federal licensing requirements

What You’ll Bring

Required Qualifications

  • High school diploma or equivalent 
  • Currently enrolled in or recently completed a mortuary science program from an accredited institution, as required by applicable state licensing requirements
  • Valid driver’s license and satisfactory driving record
  • Ability to meet applicable state licensing requirements for funeral service
  • Previous experience in a funeral home, cemetery, crematory, or related environment preferred
  • Strong communication and interpersonal skills with the ability to interact compassionately with families during difficult times

Benefits & Perks

Our employees enjoy a competitive compensation package, comprehensive medical, dental, and vision coverage, paid time off and holidays, retirement savings plan (401k), access to an Employee Assistance Program (EAP), and more. 

About Our Team

At Milestone Funeral Partners, our employees are our greatest investment. Across every location, our leaders are committed to creating an environment where staff feel supported, trusted, and empowered to grow. We provide the tools, training, and opportunities needed to build rewarding careers while nurturing a culture of collaboration, respect, and continuous learning.