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Funeral Customer Service Jobs (NOW HIRING)

Cotton Funeral

Funeral Director

Orange, NJ · On-site

Various locations Provides customer service in all areas of funeral arrangements, cremation ceremonies and interment to assist families following the loss of a loved one. Implements choices made by ...

Milestone Funeral Partner

Funeral Attendant

Westbrook, ME · On-site

$20 - $25/hr

Prior experience in funeral service, healthcare, or customer service preferred but not required. * Availability to work flexible schedules, including evenings, weekends, holidays, and on-call shifts.

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How much do funeral customer service jobs pay per hour?

As of Jun 14, 2026, the average hourly pay for funeral customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Funeral Customer Service vs Funeral Administrative Assistant?

AspectFuneral Customer ServiceFuneral Administrative Assistant
CredentialsHigh school diploma; customer service experienceHigh school diploma; administrative skills
Work EnvironmentFuneral homes, direct client interactionOffice setting, clerical tasks
Employer & Industry UsageFuneral homes, mortuary servicesFuneral homes, administrative departments
Common Search & ComparisonCustomer service roles in funeral industryAdministrative roles in funeral industry

Funeral Customer Service focuses on assisting families, providing emotional support, and managing client interactions. In contrast, Funeral Administrative Assistants handle clerical tasks, scheduling, and record-keeping. Both roles are essential in funeral homes but differ mainly in daily responsibilities and skill sets.

What does a funeral receptionist do?

A funeral receptionist is responsible for greeting visitors, answering phone calls, scheduling appointments, and managing administrative tasks at a funeral home. They often handle inquiries from families and coordinate with staff to ensure smooth operations, requiring good communication skills and attention to detail.

What types of emotional challenges do Funeral Customer Service professionals commonly encounter, and how can they be managed on the job?

Funeral Customer Service professionals often work with grieving families, which can be emotionally demanding. It’s common to encounter sadness, anger, or confusion from clients, requiring patience, empathy, and strong interpersonal skills. Many find it helpful to set professional boundaries and use support resources, such as counseling or peer discussions, to manage compassion fatigue. Team collaboration and regular debriefings can also provide valuable emotional support and help maintain personal well-being.

What qualifications do I need to be a mortuary assistant?

To become a mortuary assistant, candidates typically need a high school diploma or equivalent. Relevant skills include attention to detail, compassion, and the ability to handle physical tasks; some employers may require training or certification in body handling or safety procedures. Prior experience in healthcare or funeral services can be beneficial but is not always mandatory.

What are Funeral Customer Service representatives?

Funeral Customer Service representatives are professionals who assist families and individuals during the funeral planning process. They provide information about funeral services, help coordinate arrangements, answer questions, and offer compassionate support during a difficult time. Their responsibilities may include handling paperwork, scheduling services, and ensuring that all details are managed with care and sensitivity. These representatives act as a liaison between clients and funeral directors, ensuring that each family's wishes are respected and fulfilled.

What is the highest paying position in the funeral industry?

In the funeral industry, the highest paying positions are typically funeral home directors or managers, who oversee operations, staff, and client services. These roles often require advanced certifications, experience, and leadership skills, and they can earn six-figure salaries depending on the size and location of the funeral home.

How to become a funeral concierge?

To become a funeral concierge, candidates typically need strong customer service skills, empathy, and knowledge of funeral services. Relevant experience in hospitality or administrative roles can be beneficial, and some employers may require certification in grief counseling or funeral service practices. Good communication skills and professionalism are essential in this role.

What are the key skills and qualifications needed to thrive as a Funeral Customer Service representative, and why are they important?

To thrive as a Funeral Customer Service representative, you need strong interpersonal skills, attention to detail, and knowledge of funeral service protocols, often supported by experience in customer service or a related field. Familiarity with funeral home management systems, scheduling software, and basic office equipment is typically required. Compassion, patience, and excellent communication are crucial soft skills for supporting grieving families and coordinating with diverse stakeholders. These skills ensure sensitive, efficient, and respectful service during emotionally challenging times.
More about Funeral Customer Service jobs
What cities are hiring for Funeral Customer Service jobs? Cities with the most Funeral Customer Service job openings:
What states have the most Funeral Customer Service jobs? States with the most job openings for Funeral Customer Service jobs include:
What job categories do people searching Funeral Customer Service jobs look for? The top searched job categories for Funeral Customer Service jobs are:
Funeral Customer Service jobs near you
Infographic showing various Funeral Customer Service job openings in the United States as of June 2026, with employment types broken down into 11% Locum Tenens, 11% As Needed, 11% Full Time, 11% Temporary, and 56% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Funeral Apprentice

Milestone Funeral Partner

Attleboro Falls, MA • On-site

$20 - $25/hr

Full-time

Posted 10 days ago

Job description

Funeral Apprentice


Under the guidance of a licensed funeral director, implements choices made by the families’ legal representatives regarding the funeral, final disposition of the body and memorialization of the individual. Provides customer service in all areas of funeral arrangements, cremation ceremonies and internment to assist families following the loss of a loved one. Provides exemplary personalized and professional service.


JOB RESPONSIBILITIES

  • May perform on-call responsibilities including: taking first calls, talking with families, answering questions, providing initial details, and; conducting transfers
  • Supervises and cares for the deceased in a respectful manner while performing a variety of tasks such as: verifying identification; obtaining authorization for embalming; embalming; dressing, styling hair and/or applying cosmetics; preparing cremated remains
  • Arranges and conducts funeral and memorial ceremonies in a professional, organized and caring manner consistent with company policies and procedures
  • Negotiates and enters into funeral contracts. Handles contracts, legal documents, and collection of payment in accordance with company policies
  • Ensures client families are informed of special recognition/services available for veterans and ensures the delivery of selected recognition/services
  • Arranges for the interment or cremation of human remains
  • Confirms authorization to proceed with the service arrangements
  • Supervises/assists in funeral services by: supervising the parking of cars; ushering; driving funeral vehicles; assisting at chapel and church services; assisting at the cemetery; delivering of flowers, caskets, urn, photos and other personal keepsakes or mementos of client families; setting up and removal of chairs, and; participating at special functions
  • Ensures adherence to all applicable professional, municipal, provincial/state and federal licensing authority, regulations and rules
  • Prepares and accurately completes documents and online entries related to services, cremations, maintenance
  • Retains heritage and grows market share through active involvement with community, religious and other organizations

MINIMUM REQUIREMENTS

Education

  • High School diploma or equivalent
  • Completion of or currently enrolled in a dual degree training program at an accredited mortuary college or technical school specializing in funeral and mortuary science as required by state/province law and as prescribed by each state board

Experience

  • Typically requires a minimum of 6 months experience in a funeral home, crematory or cemetery

Certification/Licenses

  • Must meet all licensing requirements in applicable state/province as required by law as prescribed by each state board
  • Current state/province issued driver’s license with an acceptable driving record

Knowledge, Skills and Abilities

  • Basic knowledge of religious and fraternal organizations customs
  • Knowledge of computers and some software including MS Office Suite required
  • High level of compassion and integrity
  • Good communication skills
  • Problem solving skills
  • Ability to multi task and set priorities
  • Detail oriented