Funeral Customer Service Jobs in Wisconsin (NOW HIRING)

Funeral Director

Revolutionizing the funeral industry means blazing new trails, creating new ideas, developing strong relationships, preserving legacies, and compassionately caring for Families. With over 200 locations across the country, Foundation Partners Group is continuing to expand our reach, but we only do this with exceptional team members ready to embrace the future of the funeral industry.

Our Team Members are vital to the health of our funeral homes, and we value the insight, ideas, and passion they bring every day to compassionately care for our Families. FPG is transforming the funeral industry one life, one family, and one community at a time. Join us as we revolutionize the funeral industry across the nation.

We currently have an opening for a Funeral Director at Krause Funeral Home & Cremation Services in Milwaukee, WI. The Funeral Director manages all phases of the funeral arrangement, from setting up funeral services to final disposition.

Overview and Responsibilities:

• Presents every client family with all service and merchandise options – Every Family, Every Option, Every Time
• Contributes to the overall efficiency of the location by maintaining open and effective communication and maintaining accurate and timely client files
• Acts to improve market share through participating in community events, groups, organizations, and other community relationships as assigned by your supervisor
• Carries out additional projects and duties as assigned, i.e., car washing, building and equipment repair, pre-need arrangement planning
• Oversees all Team Members participating in services, ensuring that each member of the team understands their role and is professionally representing the location
• Communicates to appropriate Team Members areas of successful performance and performance needing improvement to meet business expectations
• Works on-call/first call, in rotation as assigned, i.e., phone, face to face, at the hospital, hospice, residence
• Transfers decedents, dresses, and caskets, and prepares deceased on an as-needed basis (per appropriate licensing) to the instruction obtained from the family
• Meets with client families to listen, educate and arrange personalized funeral services and ensure their business experience with the business is of the highest quality
• Utilizes systems/technology, i.e., Matthews/Aurora advisor in place to review merchandise options, enter contracts, and complete necessary forms at the time of arrangement conversation
• Completes tasks and details resulting from the arrangement conference
• Ensures proper paperwork, including permits and certificates, is completed timely and follows relevant laws and regulations
• Conducts and attends funeral services regularly, leading all post-service follow-ups as needed
• Collects funds at the time of arrangement conferences

Requirements & Qualifications:

• High school diploma or equivalent
• Valid state-issued funeral director license (as per state licensing requirement)
• Completed mortuary school
• Minimum one year of experience in customer service and the funeral industry is preferred
• Experience in making an initial transfer of decedent and funeral arrangement, and decedent care
• Ability to keep licenses and continued education requirements current and in good standing
• Ability to work on-call/first call, in rotation as assigned
• Knowledge of Microsoft office suite (Word, Excel, PowerPoint)
• Organizational and planning skills; time management skills, and the ability to prioritize work
• Excellent oral and written communication skills, including the ability to effectively communicate with internal and external customers, community leaders, clergy, and client families
• Able to multi-task, i.e., enter data into company POS while interacting with a client's family member's
• Ability to stand for two or more hours without rest
• Ability to move, push and pull heavy weighted items up to 150lbs safely
• Valid state-issued driver's license with a clear driving record