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Job Title: Privileged Access Management (PAM) Technical Analyst

Location: Charlotte, NC (Hybrid – 3-4 Days Onsite per Week)
Duration: Long-Term Contract
Interview Process: Skype

Position Overview

AIG is seeking an experienced Privileged Access Management (PAM) Technical Analyst to support and advance its enterprise Privileged Access Management program. This role will serve as a key liaison between business stakeholders, security teams, and IT partners, ensuring the successful implementation, governance, and optimization of privileged access controls across on-premises and cloud environments.

The ideal candidate will possess strong expertise in CyberArk, Identity and Access Management (IAM), cloud security, and privileged account governance, along with excellent analytical, documentation, and stakeholder management skills.

Key Responsibilities

• Act as the primary point of contact between business units, security teams, and IT stakeholders for PAM-related initiatives.
• Lead quality assurance and testing activities for new and enhanced PAM and access certification solutions, including test planning, execution, and issue resolution.
• Gather, analyze, and document business and technical requirements related to privileged access management.
• Develop and maintain PAM operational processes, workflows, policies, standards, and technical documentation.
• Design and document integrations and connectors for applications, databases, directories, and cloud platforms.
• Support global PAM initiatives and ensure regional compliance with security policies and standards.
• Collaborate with cross-functional teams to define business value, prioritize requirements, and drive successful project outcomes.
• Maintain and update product documentation to reflect platform enhancements and operational changes.
• Utilize Jira and related project management tools to improve planning, tracking, and delivery processes.
• Identify opportunities for automation and operational efficiency within PAM processes.

Required Qualifications

• Bachelor’s degree in Cybersecurity, Information Technology, Computer Science, or a related field.
• 5+ years of experience in Identity and Access Management (IAM), Privileged Access Management (PAM), or Cybersecurity environments.
• Strong experience documenting, analyzing, and translating business and technical requirements.
• Excellent verbal and written communication skills with the ability to influence stakeholders across multiple levels.
• Proven ability to work effectively in global, cross-functional, and matrixed environments.
• Strong analytical, troubleshooting, and problem-solving skills.
• Ability to communicate complex technical concepts to both technical and non-technical audiences.

Required Technical Skills

CyberArk Administration

• PVWA Administration
• Safe and Platform Configuration
• PSM Connector Management
• CCP / ASCP for Application Credential Management
• CyberArk Secure Infrastructure Access (SIA) experience preferred

Privileged Access Management

• Credential rotation policies and governance
• Privileged account onboarding and management
• Exception handling and approval workflows
• Dual-control and segregation-of-duties models
• Access certification and compliance processes

Identity & Cloud Security

• Google Cloud Platform (Google Cloud Platform) IAM
• Service Account Management
• Workload Identity Federation
• Cloud Resource Hierarchy Management
• Microsoft Entra ID (Azure AD)
• Privileged Identity Management (PIM)
• Hybrid Identity Environments

Infrastructure Platforms

• Windows Server Administration
• Linux/Unix Systems
• Database Access Management
• Cloud Platform Security Controls

Preferred Qualifications

• Experience with Non-Human Identity (NHI) Governance and Service Account Security.
• Understanding of Zero Standing Privilege (ZSP) and Just-In-Time (JIT) Access Models.
• Knowledge of Cloud Infrastructure Entitlement Management (CIEM) concepts.
• Familiarity with emerging AI security risks, Agentic AI governance, and privileged access controls for AI-driven workloads.
• Experience supporting enterprise-scale CyberArk implementations and PAM transformation initiatives.