IT Service Desk Lead
Pipestone, MN · On-site
What You'll Do Lead, coach, and develop Help Desk team members Manage ticket queues, workload distribution, and service quality Serve as the escalation point for complex Tier 2 and Tier 3 technical ...
IT Service Desk Lead
Pipestone, MN · On-site
What You'll Do Lead, coach, and develop Help Desk team members Manage ticket queues, workload distribution, and service quality Serve as the escalation point for complex Tier 2 and Tier 3 technical ...
IT Service Desk Lead
Pipestone, MN · On-site
What You'll Do ✅ Lead, coach, and develop Help Desk team members ✅ Manage ticket queues, workload distribution, and service quality ✅ Serve as the escalation point for complex Tier 2 and Tier 3 ...
IT Service Desk Lead
Pipestone, MN · On-site
What You'll Do ✅ Lead, coach, and develop Help Desk team members ✅ Manage ticket queues, workload distribution, and service quality ✅ Serve as the escalation point for complex Tier 2 and Tier 3 ...
IT Support Specialist Tier II
Gaylord, MN · On-site
$50K - $55K/yr
Tier II IT Support Administrator (MSP Experience Preferred)Eden Prairie, MN (Onsite)$50,000-$55,000 ... This is not a repetitive "password reset only" help desk role. You'll gain hands-on experience ...
Quick apply
IT Support Specialist Tier II
Gaylord, MN · On-site
$50K - $55K/yr
Tier II IT Support Administrator (MSP Experience Preferred)Eden Prairie, MN (Onsite)$50,000-$55,000 ... This is not a repetitive "password reset only" help desk role. You'll gain hands-on experience ...
Help Desk Technician
$20.25 - $27.25/hr
Help Desk Support Technician Department ... Information Technology Job Status: Full Time, Non-Exempt-Hourly Reporting Relationship: Director of ...
Help Desk Technician
$20.25 - $27.25/hr
Help Desk Support Technician Department ... Information Technology Job Status: Full Time, Non-Exempt-Hourly Reporting Relationship: Director of ...
... 6AM - Additional $2.00 per hour IT Support Technicians will: Have basic IT knowledge Have an ... Full-time
... 6AM - Additional $2.00 per hour IT Support Technicians will: Have basic IT knowledge Have an ... Full-time
... 6AM - Additional $2.00 per hour IT Support Technicians will: Have basic IT knowledge Have an ... Full-time
... 6AM - Additional $2.00 per hour IT Support Technicians will: Have basic IT knowledge Have an ... Full-time
IT Support Specialist
Gaylord, MN · On-site
$50K - $55K/yr
Tier II IT Support Administrator (MSP Experience Preferred) Eden Prairie, MN (Onsite) $50,000-$55 ... Help Desk Technicians * MSP Support Technicians * Technical Support Administrators * Desktop ...
IT Support Specialist
Gaylord, MN · On-site
$50K - $55K/yr
Tier II IT Support Administrator (MSP Experience Preferred) Eden Prairie, MN (Onsite) $50,000-$55 ... Help Desk Technicians * MSP Support Technicians * Technical Support Administrators * Desktop ...
IT Support Specialist
Gaylord, MN · On-site
$50K - $55K/yr
Tier II IT Support Administrator (MSP Experience Preferred) Eden Prairie, MN (Onsite) $50,000-$55 ... Help Desk Technicians * MSP Support Technicians * Technical Support Administrators * Desktop ...
IT Support Specialist
Gaylord, MN · On-site
$50K - $55K/yr
Tier II IT Support Administrator (MSP Experience Preferred) Eden Prairie, MN (Onsite) $50,000-$55 ... Help Desk Technicians * MSP Support Technicians * Technical Support Administrators * Desktop ...
Help Desk Specialist
Wayzata, MN · On-site
Help Desk Specialist Client: Food Manufacturing Company Duration: 6 Months (Temp-to-Hire) Location ... Wayzata, MN 55391 (Hybrid) Shift: 1st Shift (8:00 AM - 5:00 PM, Hybrid (3 days onsite, 2 days ...
Help Desk Specialist
Wayzata, MN · On-site
Help Desk Specialist Client: Food Manufacturing Company Duration: 6 Months (Temp-to-Hire) Location ... Wayzata, MN 55391 (Hybrid) Shift: 1st Shift (8:00 AM - 5:00 PM, Hybrid (3 days onsite, 2 days ...
Diagnose and communicate advanced issues to Tier 2 staff. * Acquire new technical skills. Skills ... Demonstrated knowledge of standard help desk service call methods and procedures * Exceptional ...
Quick apply
Diagnose and communicate advanced issues to Tier 2 staff. * Acquire new technical skills. Skills ... Demonstrated knowledge of standard help desk service call methods and procedures * Exceptional ...
IT Help Desk Associate
Burnsville, MN · On-site
$50K - $60K/yr
Help desk experience (Preferred ... Windows: 2 years (Preferred) * US work authorization * Associate degree in Computer Science/MIS ...
Quick apply
IT Help Desk Associate
Burnsville, MN · On-site
$50K - $60K/yr
Help desk experience (Preferred ... Windows: 2 years (Preferred) * US work authorization * Associate degree in Computer Science/MIS ...
This is a full-time, onsite position. * Benefits include Health, Dental Vision and 401k. * Pay ... Typically requires technical school certification or equivalent of 2-4 years of relevant experience
Quick apply
This is a full-time, onsite position. * Benefits include Health, Dental Vision and 401k. * Pay ... Typically requires technical school certification or equivalent of 2-4 years of relevant experience
IT Help Desk
Plymouth, MN · On-site
$23/hr
This is a full-time, onsite position. * Benefits include Health, Dental Vision and 401k. * Pay ... Typically requires technical school certification or equivalent of 2-4 years of relevant experience
IT Help Desk
Plymouth, MN · On-site
$23/hr
This is a full-time, onsite position. * Benefits include Health, Dental Vision and 401k. * Pay ... Typically requires technical school certification or equivalent of 2-4 years of relevant experience
IT Help Desk
$23/hr
This is a full-time, onsite position. * Benefits include Health, Dental Vision and 401k. * Pay ... Typically requires technical school certification or equivalent of 2-4 years of relevant experience
IT Help Desk
$23/hr
This is a full-time, onsite position. * Benefits include Health, Dental Vision and 401k. * Pay ... Typically requires technical school certification or equivalent of 2-4 years of relevant experience
Minimum 3 years of professional Desktop Support or IT Helpdesk/ServiceDesk experience required. * At least 2 years of Windows server or networking experience required. * Support clients from the ...
Minimum 3 years of professional Desktop Support or IT Helpdesk/ServiceDesk experience required. * At least 2 years of Windows server or networking experience required. * Support clients from the ...
Service Support Supervisor
Rogers, MN · On-site
$85K - $97K/yr
... Service Desk Tier II, Mobility Solutions Specialists, Service Administrators, and Repair ... Help drive operational maturity, automation, managed services growth, and service excellence.
New
Service Support Supervisor
Rogers, MN · On-site
$85K - $97K/yr
... Service Desk Tier II, Mobility Solutions Specialists, Service Administrators, and Repair ... Help drive operational maturity, automation, managed services growth, and service excellence.
New
Service Support Supervisor
Rogers, MN · On-site
$85K - $97K/yr
... Service Desk Tier II, Mobility Solutions Specialists, Service Administrators, and Repair ... Help drive operational maturity, automation, managed services growth, and service excellence.
New
Service Support Supervisor
Rogers, MN · On-site
$85K - $97K/yr
... Service Desk Tier II, Mobility Solutions Specialists, Service Administrators, and Repair ... Help drive operational maturity, automation, managed services growth, and service excellence.
New
Service Desk Administrator I (IT)
Saint Paul, MN · On-site
$50K - $87K/yr
Document all support activity in the ticketing system, and when escalating, hand off to Tier 2 with ... from helping people, not just closing tickets * You communicate clearly -- you can explain a ...
Quick apply
Service Desk Administrator I (IT)
Saint Paul, MN · On-site
$50K - $87K/yr
Document all support activity in the ticketing system, and when escalating, hand off to Tier 2 with ... from helping people, not just closing tickets * You communicate clearly -- you can explain a ...
IT Help Desk -Level 2
Roseville, MN · On-site
$50K - $60K/yr
MSI is seeking an Employee-Owner, IT Help Desk Level 2 for our Roseville, MN Location . Please note internal title is Service Desk Engineer. This client facing technical support role focused on ...
IT Help Desk -Level 2
Roseville, MN · On-site
$50K - $60K/yr
MSI is seeking an Employee-Owner, IT Help Desk Level 2 for our Roseville, MN Location . Please note internal title is Service Desk Engineer. This client facing technical support role focused on ...
IT Help Desk -Level 2
Roseville, MN · On-site
$50K - $60K/yr
MSI is seeking an Employee-Owner, IT Help Desk Level 2 for our Roseville, MN Location . Please note internal title is Service Desk Engineer. This client facing technical support role focused on ...
IT Help Desk -Level 2
Roseville, MN · On-site
$50K - $60K/yr
MSI is seeking an Employee-Owner, IT Help Desk Level 2 for our Roseville, MN Location . Please note internal title is Service Desk Engineer. This client facing technical support role focused on ...
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Job description
IT Service Desk Lead
Location: Pipestone, MN or Brandon, SD
Are you an experienced IT professional who enjoys solving complex technical challenges while leading and mentoring a team? PIPESTONE is looking for an IT Service Desk Lead to oversee daily help desk operations, support escalated technical issues, and help drive exceptional service for our internal customers.
What You'll Do
Lead, coach, and develop Help Desk team members
Manage ticket queues, workload distribution, and service quality
Serve as the escalation point for complex Tier 2 and Tier 3 technical issues
Troubleshoot hardware, software, networking, Microsoft 365, Active Directory/Entra ID, Teams, Outlook, and more
Collaborate with infrastructure, security, and application teams to resolve challenging issues
Improve IT support processes, documentation, and knowledge base resources
Monitor service metrics and identify opportunities to enhance efficiency and customer satisfaction
Deliver outstanding support and communication to employees across the organization
What We're Looking For
3+ years of IT support experience, including Tier 2 and Tier 3 troubleshooting
Previous leadership, supervisory, or team management experience within IT support
Strong customer service mindset and problem-solving skills
Experience with ticketing/IT service management platforms
Proficiency supporting Microsoft environments, including Windows, Microsoft 365, Active Directory/Entra ID, Teams, and Outlook
Preferred Qualifications
Experience leading a Help Desk, Service Desk, or Desktop Support team
Knowledge of endpoint management, device imaging, software deployment, and user provisioning
Join a company that values innovation, teamwork, and delivering exceptional technology support. If you're ready to lead by example and make a meaningful impact, we'd love to hear from you!
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