ZipRecruiter

Log In

2

Full Time Technical Support Manager Jobs (NOW HIRING)

Satechi

Technical Support Agent - On-site

San Diego, CA · On-site

$23 - $26/hr

... full-time, on-site role based in our San Diego HQ. What You'll Be Doing Customer Support ... Manage and resolve Zendesk tickets, inbound calls, and live chat with timely follow-through

Pavago

Technical Support Specialist

... Type: Full-Time, Remote Working Hours: U.S. Business Hours About the Role At Pavago, one of our ... User onboarding & access management * Knowledge base documentation * Customer support and issue ...

Fortinet

Technical Support Engineer

Sunnyvale, CA

$90K - $110K/yr

Manage customer communications and expectations until the closure of each case We are looking for ... The US base salary range for this full-time position is $90,000-$110,000. Fortinet offers employees ...

EarthLink

Technical Support Representative

Athens, TX · On-site

$13/hr

The ideal candidate will manage customer interactions, troubleshoot technical issues, and perform ... This is a full-time, permanent position with a permanent schedule of Wednesday through Sunday from ...

Trimble

Technical Customer Support

Westminster, CO · Remote

Hands-on expertise with Shop management software such as Trimble FabShop, Autodesk CamDuct or ... This compensation range is based on a full time schedule. Trimble reserves the right to ultimately ...

previous page

Showing results 41-60

All JobsFull Time JobsTechnology JobsDesktop Support JobsDesktop Manager JobsFull Time Technical Support Manager Jobs

Full Time Technical Support Manager information

See salary details

$29.5K

$85.9K

$147.5K

How much do full time technical support manager jobs pay per year?

As of Sep 11, 2026, the average yearly pay for full time technical support manager in the United States is $85,913.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,000.00 and $104,000.00 per year, depending on experience, location, and employer.

What is the difference between Full Time Technical Support Manager vs Technical Support Specialist?

AspectFull Time Technical Support ManagerTechnical Support Specialist
CredentialsBachelor's degree in IT, Computer Science, or related field; certifications like CompTIA or HDIAssociate's or Bachelor's degree; certifications like CompTIA A+ or Network+
Work EnvironmentLeads support teams, manages escalations, and oversees support operationsProvides direct technical support to customers or end-users
Employer & Industry UsageUsed in IT departments across various industries, including tech, healthcare, and financeCommon in customer service centers, IT support firms, and internal tech teams

The Full Time Technical Support Manager focuses on team leadership, support strategy, and operational management, while the Technical Support Specialist handles direct technical assistance to users. Both roles require technical knowledge and certifications, but differ mainly in scope and responsibilities.

What cities are hiring for Full Time Technical Support Manager jobs?

Cities with the most Full Time Technical Support Manager job openings:

What are the most commonly searched types of Technical Support Manager jobs?

The most popular types of Technical Support Manager jobs are:

What states have the most Full Time Technical Support Manager jobs?

States with the most job openings for Full Time Technical Support Manager jobs include:

What are popular job titles related to Full Time Technical Support Manager jobs?

For Full Time Technical Support Manager jobs, the most frequently searched job titles are:

Full Time Technical Support Manager jobs near you

Technical Support Specialist (Machinery) - 3rd Shift

Tulsa, OK • Remote

pregis
Plastics Packaging Film and Sheet (including Laminated) Manufacturing • 501 - 1,000 employees
Learn more about pregisexternal

Full-time

Re-posted 7 days ago

Key responsibilities

  • Perform remote technical intake, triage, and troubleshooting of customer production equipment to identify issues and determine resolution methods.

  • Guide customers through remote corrective actions to restore equipment operation and avoid onsite service dispatches.

  • Coordinate with field service teams by initiating work orders, providing detailed problem descriptions, and supporting onsite response when necessary.

Pregis rating

7.0

Company rating: 7.0 out of 10

Based on 30 frontline employees who took The Breakroom Quiz

Job description

Job Title: Technical Support Specialist - 10pm-6am         

Reports To: Service Support Manager 

Fully Remote Role

Summary of Job 

The Technical Support Specialist is responsible for fast, accurate remote technical intake, triage, and recovery of customer production equipment to protect uptime and minimize unnecessary field service dispatches. This role serves as the Technical Support Operations Center (TSOC) frontline support; using structured workflows, FSM tools, telemetry, and remote diagnostics to restore operation and avoid truck rolls. Provide accurate information to ensure seamless handoff and operational excellence when escalation to Field Technical service is required. 

Essential Functions and Responsibilities  

  • Technical Intake & Triage 
  • Serve as the first technical point of contact for inbound customer support requests. 
  • Perform structured intake to identify machine state, fault conditions, safety concerns, and production impact. 
  • Prioritize tickets based on uptime risk, SLA requirements, and customer impact. 
  • Determine whether issues can be resolved remotely or require escalation to onsite Field Technical Solutions. 
  • Remote Technical Recovery 
  • Execute remote troubleshooting using HMI data, alarms, error logs, telemetry, and customerprovided observations. 
  • Guide customers through safe corrective actions to restore operation whenever possible. 
  • Resolve issues remotely to avoid unnecessary truck rolls while maintaining safety and quality standards. 
  • Escalate complex or unresolved issues with complete technical context and documented findings. 
  • Field Service Coordination 
  • Initiate Work Orders and support field service scheduling when onsite response is required. 
  • Ensure accurate problem descriptions, parts identification, and job scope are provided to field technicians. 
  • Support travel time optimization and technician utilization through clean, complete case data. 
  • Collaborate with Field Technical Solutions to support First Visit Fix Rate objectives. 
  • Ticket Documentation & Data Quality 
  • Document all tickets accurately and consistently in C4C and Field Service Management systems. 
  • Capture failure modes, corrective actions, resolution outcomes, and repeat issue indicators. 
  • Ensure ticket data supports SLA reporting, service transparency, and lifecycle analytics. 
  • Identify recurring issues and communicate trends to Operations, Engineering, and Product teams. 

Key Performance Indicators 

  • Technical Support Average Response Time 
  • First Contact Fix Rate 
  • Truck Roll Avoidance  
  • Missed Calls and After Hours Call Handling 

Education and Experience 

Required: 

  • 3+ years of experience in technical support, field service support, or equipment troubleshooting. 
  • Handson experience supporting electromechanical or automated equipment. 
  • Ability to troubleshoot systems using logical, structured diagnostic approaches. 

Preferred: 

  • Experience supporting capital equipment, automation, or packaging machinery. 
  • Remote technical support background. 
  • Familiarity with PLCs, HMIs, sensors, pneumatics, and industrial communication networks. 

Job Requirements 

Required 

  • Strong technical troubleshooting and customer communication skills. 
  • Ability to perform calmly and effectively in highpressure downtime situations. 
  • High attention to detail in documentation and system updates. 
  • Proficiency with Field Service Management platforms and digital workflows. 

Preferred 

  • Experience with telemetry, remote monitoring, or automated reporting tools. 
  • Understanding of service KPIs such as FCFR, MTTR, and SLA compliance. 
  • Crossfunctional collaboration experience with Field Service, Engineering, and Operations teams. 
  • Experience with Customer Resource Management (CRM) tool. – i.e. C4C, Salesforce 

 
Competency 

  • Customer Focus 
  • Operational Discipline 
  • Data Accuracy 
  • CrossFunctional Collaboration 
  • Communication Clarity 
  • Problem Solving 
  • Ownership & Accountability

#SYS1

What Pregis employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Pregis logo

About Pregis

Sourced by ZipRecruiter

Industry

Plastics packaging film and sheet (including laminated) manufacturing

Company size

501 - 1,000 Employees

Headquarters location

Deerfield, IL, US

Year founded

2005

Social media

FacebookTwitter

View All Pregis Jobs

Apply